Home/Text Mining Software/Inmoment vs DiscoverTextUpdated on: March 28, 2024

Compare Inmoment vs DiscoverText

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

ADD PRODUCT
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

Overview

Summary

It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. ..show more

It provides cloud-based software tools to analyze large amount of text and survey it. Text analytics features of this software includes schedule which fetches live feeds of text data through an API repeatedly. It also has manual training and automation, using which collected data are classified based on some defined criterias. In addition, it provides a framework using which you can build your own specialized analytics approach in order to discover top meta values and unexpected concepts. Using this software, you can attach memos to documents and datasets. It removes duplicates and allows you to generate efficient summaries and detailed reports. ..show more

Features

Audience Analysis Allows to monitor customer feedbacks in real-time

Built-in Library Gives instant access to past customer conversations that is stored in library

Competitive Analysis Monitors activities of competitive products and services

Document Classification Classifies structured and unstructured document based on analysis

Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations

Import-Export Option Allows import/export of data as PDF,PNG,HTML files

Multi-language Support Available in multiple languages to support global customers

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Segmentation Groups and segregates audiences based on defined criteria

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Utah, U.S.A./1-800-530-4251

Amherst, MA USA / (413) 992-8513

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Core cx
Custom

The CoreCX package includes:

  • Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
  • Text and sentiment analytics
  • Data exploration to mine unstructured feedback
  • Reporting and dashboards to facilitate action and monitor trends
  • Integrations with key systems of record
Enterprise
Custom

The Enterprise Package includes:

  • Professional package elements
  • Self-serve or managed service surveys for transactional, relational, and market research
  • Industry specific text and sentiment analytic models
  • Field level reporting
  • Location-based action planning
  • Case management and closed-loop
  • Advanced and native integrations with key systems of record
Custom
Custom

The Custom Package includes:

  • Robust survey and data collection across any/all channels
  • Extensive reporting that spans the enterprise–top of house to the front line
  • Predictive and advanced analytics to facilitate recommendations and workflow
  • Robust integrations with key systems of record
  • Action planning, advocacy, case management, closed-loop, and more
  • A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)
View Price Page
Professional
$99 /Month

($49 for academics, $24 for students)

  • 10,000 Storage Units
  • 10 Live Data Feeds
  • 1 Professional Seat
  • 0 Enterprise Seats
  • Unlimited Projects
Enterprise
$2000 /Month

($1,000 for academics and $500 for students)

  • 500,000 Storage Units
  • 50 Live Data Feeds
  • 5 Professional Seats
  • 1 Enterprise Seat
  • Unlimited Projects
View Price Page

SCREENSHOTS

Inmoment Screenshots
View 4 screenshot(s)
DiscoverText Screenshots
View 5 screenshot(s)

ALTERNATIVES

Top alternatives to Inmoment

Medallia Experience Cloud
Medallia Experience Cloud
Qualtrics Core XM
Qualtrics Core XM
Keatext
Keatext
MonkeyLearn
MonkeyLearn
Text2data
Text2data

Top alternatives to DiscoverText

Inmoment
Inmoment
Keatext
Keatext
MonkeyLearn
MonkeyLearn
Text2data
Text2data
WordStat
WordStat