98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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84%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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Visit Website
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ADD PRODUCT
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98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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84%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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Visit Website
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Summary |
It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. ..show more |
It provides cloud-based software tools to analyze large amount of text and survey it. Text analytics features of this software includes schedule which fetches live feeds of text data through an API repeatedly. It also has manual training and automation, using which collected data are classified based on some defined criterias. In addition, it provides a framework using which you can build your own specialized analytics approach in order to discover top meta values and unexpected concepts. Using this software, you can attach memos to documents and datasets. It removes duplicates and allows you to generate efficient summaries and detailed reports. ..show more |
Audience Analysis Allows to monitor customer feedbacks in real-time |
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Built-in Library Gives instant access to past customer conversations that is stored in library |
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Competitive Analysis Monitors activities of competitive products and services |
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Document Classification Classifies structured and unstructured document based on analysis |
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Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations |
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Import-Export Option Allows import/export of data as PDF,PNG,HTML files |
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Multi-language Support Available in multiple languages to support global customers |
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Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations |
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Segmentation Groups and segregates audiences based on defined criteria |
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Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. |
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