Home/Text Mining Software/Inmoment vs CaplenaUpdated on: March 29, 2024

Compare Inmoment vs Caplena

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. ..show more

Quickly explore & analyze text comments and share results in dashboards. Differentiate between positive and negative mentions towards specific topics, even within the same response. Get more accurate insights and make better decisions through cutting-edge AI analysis. ..show more

Features

Audience Analysis Allows to monitor customer feedbacks in real-time

Built-in Library Gives instant access to past customer conversations that is stored in library

Competitive Analysis Monitors activities of competitive products and services

Document Classification Classifies structured and unstructured document based on analysis

Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations

Import-Export Option Allows import/export of data as PDF,PNG,HTML files

Multi-language Support Available in multiple languages to support global customers

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Segmentation Groups and segregates audiences based on defined criteria

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Utah, U.S.A./1-800-530-4251

Zurich, Switzerland / +41 79 455 52 17

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Core cx
Custom

The CoreCX package includes:

  • Self-serve NPS, CSAT and CES micro-surveys deployed in-app web or mobile, or through email, SMS
  • Text and sentiment analytics
  • Data exploration to mine unstructured feedback
  • Reporting and dashboards to facilitate action and monitor trends
  • Integrations with key systems of record
Enterprise
Custom

The Enterprise Package includes:

  • Professional package elements
  • Self-serve or managed service surveys for transactional, relational, and market research
  • Industry specific text and sentiment analytic models
  • Field level reporting
  • Location-based action planning
  • Case management and closed-loop
  • Advanced and native integrations with key systems of record
Custom
Custom

The Custom Package includes:

  • Robust survey and data collection across any/all channels
  • Extensive reporting that spans the enterprise–top of house to the front line
  • Predictive and advanced analytics to facilitate recommendations and workflow
  • Robust integrations with key systems of record
  • Action planning, advocacy, case management, closed-loop, and more
  • A unique combination of Customer Experience (CX), Employee Experience (EX), Marketing Experience (MX), and Product Experience (PX)
View Price Page
Freelance
Others

€ 99 per month,

€ 1089 per year

Features

  • Text analytics
  • Basic import & export
  • Google translate
  • 3 users
Business
Others

€ 249 per month,

€ 2739 per year

Features

  • Including all in Freelance
  • Advanced import & export
  • API
  • Google translate & DeepL
  • Dashboards & Charts
  • 10 users
Enterprise
Custom

Features

  • Including all in Freelance & Business
  • Customizable users & volume
  • Onboarding Package
  • Dedicated Support
  • White-labeling
View Price Page

SCREENSHOTS

Inmoment Screenshots
View 4 screenshot(s)
Caplena Screenshots

ALTERNATIVES

Top alternatives to Inmoment

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Medallia Experience Cloud
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Qualtrics Core XM
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MonkeyLearn
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Text2data

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