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The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Summary |
It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. ..show more |
BytesView is an advanced text and sentiment analysis tool that was designed to convert unstructured data into useful insights using powerful text analysis. It helps the user in improving their customer support, marketing, human resources, and much more. BytesView provides topic labeling to enable data encapsulation and categorization from multiple sources, intent detection for detection and classification of unstructured data, and gender detection for gender identification of consumer base to improve campaign efficiency. It additionally provides semantic similarities for extraction of similar-structured content and documents, sentiment analysis for interpretation, classification, and analysis of complex text-based on opinions and sentiments apart from emotional analysis for gathering and analyzing large compositions of data and detecting its sentiment type. Users get automated ticket tagging of queries related to customer support. You can also use the software’s social media analytics to analyze data from social media, assemble and examine acronyms, hashtags, slang, abbreviations, and poor grammar to extract useful insights. The software is optimized for Twitter data analytics and you can use their API to build custom modules. ..show more |
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