Compare Inbenta vs Swiftype Search

Summary

Inbenta Knowledge is a powerful AI-based knowledge center that enables you to rapidly locate answers, manage knowledge, and easily produce knowledge to improve self-service. Inbenta's Knowledge, which is powered by a high-performing AI, allows for search by meaning and can translate human language to provide rapid responses to recurring user requests, resulting in higher customer satisfaction. Support requests are dramatically reduced, and your agents can focus on the few challenging issues that require human interaction, by providing keyword-agnostic access to commonly asked questions, product specifications, and more. Its robust analytics capabilities assist you in identifying search trends, popular subjects, and content gaps, allowing you to better respond to client requests and maximize self-serve assistance. Up to 95% correct response rates and a 10:1 self-service ratio are the results. Plus, owing to our long-tail SEO capabilities, your knowledge content may be indexed to help you enhance Google ranks and attract more traffic. The tool's ability to connect to third-party integrations and content sources via webhooks, APIs, and SDK connectors is the cherry on top. ..show more

The Swiftype Search Search is a crawler-based site search solution that helps in bringing the most relevant information upon search right to the audience, users and customers. It has a very intuitive search feature and can be customised to a very high level. It has very powerful crawlers on its API platform and offers extensive developer tools. Plus, there is a very secure cloud infrastructure and a consolidated search for cross-domain systems. It offers good control over the functionality and style to the users exploring the search. The search serves a good refinement too, which means, the users could filter the searches with the help of filters, like author, price, date, etc. Moreover, they are even guided to autocomplete to bring to the fore what might matter most to them. Swiftype Search is adapted to suit the needs well and an amazing option for online businesses looking for a site search tool. ..show more

App Integration Facilitates search in applications

Auto Completion Guide users to the content, answers, or products that matter most with real-time results right as they type.

Customizability Can be customized to a great extent to extract best results

Filter Search Results Filter search results using secondary attributes like date, price, author, location, or content type, etc

Indexing Allows to index content to support the search mechanism.

Machine Learning An intelligent automation process that allows a bot to imitate or predict behavior by learning from historical behavioral patterns.

Multi-Platform Lets the user search content across multiple platforms (domains, web properties etc.) with a single search

Multilingual Search Supports search in websites with non-English content as well

Search Relevance Display all of the most appropriate content based on the search terms

Text Analytics Improves customer engagement by analyzing the available text data

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Top alternatives to Inbenta

Elasticsearch

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Apache Solr

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Top alternatives to Swiftype Search

Elasticsearch

Algolia Site Search

Apache Solr

Site Search 360

AddSearch