Compare Inbenta vs Searchspring

Summary

Inbenta Knowledge is a powerful AI-based knowledge center that enables you to rapidly locate answers, manage knowledge, and easily produce knowledge to improve self-service. Inbenta's Knowledge, which is powered by a high-performing AI, allows for search by meaning and can translate human language to provide rapid responses to recurring user requests, resulting in higher customer satisfaction. Support requests are dramatically reduced, and your agents can focus on the few challenging issues that require human interaction, by providing keyword-agnostic access to commonly asked questions, product specifications, and more. Its robust analytics capabilities assist you in identifying search trends, popular subjects, and content gaps, allowing you to better respond to client requests and maximize self-serve assistance. Up to 95% correct response rates and a 10:1 self-service ratio are the results. Plus, owing to our long-tail SEO capabilities, your knowledge content may be indexed to help you enhance Google ranks and attract more traffic. The tool's ability to connect to third-party integrations and content sources via webhooks, APIs, and SDK connectors is the cherry on top. ..show more

Searchspring is termed as a top-class merchandising and eCommerce search platform, specially built for retailers. Services like personalised experiences, appropriate search results, product-specific recommendations and merchandising pages are made available within this particular platform facilitating seamless outcomes in real-time. Top brands like Skims, Badgley Mischka, Thrive Causemetics, Peet’s Coffee and Specialized depends on the same for their daily operations. Moreover, automated merchandising facilities are available within Searchspring, enabling users to customise results across their entire eCommerce store and incorporate drag & drop control or rules alike. Both shoppers and business owners can navigate across multiple categories, insert various filters and sort out options alike based on the category-wise navigational skills made available within Searchspring. Performance-based reports with adequate insights about shoppers behaviour is the real advantage provided by the same. Searchspring is quite fast when it comes to indexing, a medium-sized catalogue gets indexed within a few minutes making online business and the related tasks quite easy to streamline. ..show more

App Integration Facilitates search in applications

Auto Completion Guide users to the content, answers, or products that matter most with real-time results right as they type.

Customizability Can be customized to a great extent to extract best results

Filter Search Results Filter search results using secondary attributes like date, price, author, location, or content type, etc

Indexing Allows to index content to support the search mechanism.

Machine Learning An intelligent automation process that allows a bot to imitate or predict behavior by learning from historical behavioral patterns.

Multi-Platform Lets the user search content across multiple platforms (domains, web properties etc.) with a single search

Multilingual Search Supports search in websites with non-English content as well

Search Relevance Display all of the most appropriate content based on the search terms

Text Analytics Improves customer engagement by analyzing the available text data

NA

• BigCommerce
• Miva
• Shopify Plus

Top alternatives to Inbenta

Elasticsearch

Algolia Site Search

Apache Solr

Site Search 360

AddSearch

Top alternatives to Searchspring

Algolia Site Search

Elasticsearch

Apache Solr

Site Search 360

AddSearch