Compare Inbenta vs ExpertRec

Summary

Inbenta Knowledge is a powerful AI-based knowledge center that enables you to rapidly locate answers, manage knowledge, and easily produce knowledge to improve self-service. Inbenta's Knowledge, which is powered by a high-performing AI, allows for search by meaning and can translate human language to provide rapid responses to recurring user requests, resulting in higher customer satisfaction. Support requests are dramatically reduced, and your agents can focus on the few challenging issues that require human interaction, by providing keyword-agnostic access to commonly asked questions, product specifications, and more. Its robust analytics capabilities assist you in identifying search trends, popular subjects, and content gaps, allowing you to better respond to client requests and maximize self-serve assistance. Up to 95% correct response rates and a 10:1 self-service ratio are the results. Plus, owing to our long-tail SEO capabilities, your knowledge content may be indexed to help you enhance Google ranks and attract more traffic. The tool's ability to connect to third-party integrations and content sources via webhooks, APIs, and SDK connectors is the cherry on top. ..show more

ExpertRec is a custom search engine tool for website owners, helping them to provide visitors with a simple and easy search experience over generated websites. The tool is compatible with PDF, Excel, Word files helping site visitors search through multiple contents as per their need. Moreover, search results initiated by ExpertRec get loaded within a few milliseconds, enabling a smooth search experience for individual users. ExpertRec does not show ads in the search engine results, thereby enabling visitors to keep their focus on work, without any distractions. Also, it indexes content behind the login pages, allowing the search engine to display those pages without much of a hassle. The best part is that the software lets developers enable voice search on their site, helping out users to find the content of their choice without typing. ExpertRec can be integrated with a variety of major CMS platforms, such as Joomla, WordPress, Drupal and more. Besides offering a variety of explicit facilities, the platform promises seamless compatibility with almost 30 languages from different parts of the globe, facilitating seamless business. ..show more

App Integration Facilitates search in applications

Auto Completion Guide users to the content, answers, or products that matter most with real-time results right as they type.

Customizability Can be customized to a great extent to extract best results

Filter Search Results Filter search results using secondary attributes like date, price, author, location, or content type, etc

Indexing Allows to index content to support the search mechanism.

Machine Learning An intelligent automation process that allows a bot to imitate or predict behavior by learning from historical behavioral patterns.

Multi-Platform Lets the user search content across multiple platforms (domains, web properties etc.) with a single search

Multilingual Search Supports search in websites with non-English content as well

Search Relevance Display all of the most appropriate content based on the search terms

Text Analytics Improves customer engagement by analyzing the available text data

NA

• WordPress
• Joomla
• Drupal
• Shopify

Top alternatives to Inbenta

Elasticsearch

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Top alternatives to ExpertRec

Elasticsearch

Algolia Site Search

Apache Solr

Site Search 360

AddSearch