Home/Site Search Software/Inbenta vs Coveo Relevance CloudUpdated on: April 23, 2024

Compare Inbenta vs Coveo Relevance Cloud

90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Inbenta Knowledge is a powerful AI-based knowledge center that enables you to rapidly locate answers, manage knowledge, and easily produce knowledge to improve self-service. Inbenta's Knowledge, which is powered by a high-performing AI, allows for search by meaning and can translate human language to provide rapid responses to recurring user requests, resulting in higher customer satisfaction. Support requests are dramatically reduced, and your agents can focus on the few challenging issues that require human interaction, by providing keyword-agnostic access to commonly asked questions, product specifications, and more. Its robust analytics capabilities assist you in identifying search trends, popular subjects, and content gaps, allowing you to better respond to client requests and maximize self-serve assistance. Up to 95% correct response rates and a 10:1 self-service ratio are the results. Plus, owing to our long-tail SEO capabilities, your knowledge content may be indexed to help you enhance Google ranks and attract more traffic. The tool's ability to connect to third-party integrations and content sources via webhooks, APIs, and SDK connectors is the cherry on top. ..show more

From a single search to an entire user journey, increase the relevance of your experiences at every touchpoint. Easily index content and crunch loads of data. So you can bring your customers, partners, or teams to the right content sooner. Get 360° relevance for Websites, Ecommerce, Service, and the Workplace. Serve relevant content and answers quickly with automatic query completion and intelligently ranked results. Deepen your understanding of the people you serve with data and insights from every search. ..show more

Features

App Integration Facilitates search in applications

Auto Completion Guide users to the content, answers, or products that matter most with real-time results right as they type.

Customizability Can be customized to a great extent to extract best results

Filter Search Results Filter search results using secondary attributes like date, price, author, location, or content type, etc

Indexing Allows to index content to support the search mechanism.

Machine Learning An intelligent automation process that allows a bot to imitate or predict behavior by learning from historical behavioral patterns.

Multi-Platform Lets the user search content across multiple platforms (domains, web properties etc.) with a single search

Multilingual Search Supports search in websites with non-English content as well

Search Relevance Display all of the most appropriate content based on the search terms

Text Analytics Improves customer engagement by analyzing the available text data

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Silicon Valley, United States / +1 (408) 213-8771

Québec, Canada

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Inbenta
Custom

Features

  • Content Management
  • Document Management
  • Collaboration
  • Self-Learning
  • Full Text Search

Contact the Vendor for Detailed Pricing Information

View Price Page
Base
$600 /Month

Features

  • Queries per month: 100K Upgrades available (up to 2M)
  • Unified index
  • Cloud connectors: 2
  • Rules engine
  • Artificial intelligence: Machine learning powered search
  • Ecommerce Extension
  • Sandbox: Add-on available
Pro
$1320 /Month

Features

  • Queries per month: 100K Upgrades available (no max.)
  • Unified index
  • Cloud connectors: 3
  • Rules engine
  • Artificial intelligence: Model testing & configuration
  • Ecommerce Extension
  • Self-Service Extension
  • Agent Assist Extension
  • Sandbox
Enterprise
Custom

Features

  • Queries per month: 200K Upgrades available (no max.)
  • Unified index
  • Cloud connectors: Unlimited
  • Rules engine
  • Artificial intelligence: Deep learning for advanced search
  • Recommendations
  • Ecommerce Extension
  • Self-Service Extension
  • Agent Assist Extension
  • Sandbox

View Price Page

SCREENSHOTS

Inbenta Screenshots
View 5 screenshot(s)
Coveo Relevance Cloud Screenshots

INTEGRATIONS

    NA
  • Salesforce

ALTERNATIVES

Top alternatives to Inbenta

Elasticsearch
Elasticsearch
Algolia Site Search
Algolia Site Search
Apache Solr
Apache Solr
Site Search 360
Site Search 360
AddSearch
AddSearch

Top alternatives to Coveo Relevance Cloud

Elasticsearch
Elasticsearch
Algolia Site Search
Algolia Site Search
Apache Solr
Apache Solr
Site Search 360
Site Search 360
AddSearch
AddSearch