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Lite
Free
Features
- Webchat
- Messaging channel Integrations
- Custom Channel API
- Monthly active users: Up to 1,000
- Skills: 5
- Dialog nodes per skill: 100
- Analytics data retention: 7 days
- Versions per dialog skill: No version control
- Session timeout limit: 5 minutes
- Customer service desk integrations
- Pre-built content
- Disambiguation
- Digressions
- Number of instances: Billed per instance
Plus
$140
/Month
Features
- Webchat
- Telephony/Voice Add-on
- SMS and MMS
- Messaging channel Integrations
- Custom Channel API
- Monthly active users: 1,000+
- Skills: 50
- Dialog nodes per skill: Unlimited
- Analytics data retention: 30 days
- Versions per dialog skill: 10 versions
- Session timeout limit: 24 hours
- Customer service desk integrations
- Search skill
- Pre-built content
- Private endpoints
- Disambiguation
- Digressions
- Autolearning
- Intent conflict resolution
- Intent recommendations
- Concurrent call capacity: 100
- Phone integrations
- SMS / MMS
- Support for SIP call transfers
- Connectivity to existing IVRs
- Multiple language support
- Neural voice synthesis
- Language, acoustic, and voice customizations
- Number of instances: Billed per instance
- Uptime SLA: 99.5%
Enterprise
Custom
Features
- Webchat
- Telephony/Voice Add-on
- SMS and MMS
- Messaging channel Integrations
- Custom Channel API
- Monthly active users: 50,000+
- Skills: 100
- Dialog nodes per skill: Unlimited
- Analytics data retention: 90 days
- Versions per dialog skill: 50 versions
- Session timeout limit: 7 days
- Customer service desk integrations
- Search skill
- Pre-built content
- Private endpoints
- Activity tracker
Onboarding support
Data isolation: With Data Isolation Add-on
- Leverage log data across instances: With Data Isolation Add-on
- Disambiguation
- Digressions
- Autolearning
- Intent conflict resolution
- Intent recommendations
- Export chat logs
- Concurrent call capacity: 1,000 (higher limits available)
- Phone integrations
- SMS / MMS
- Support for SIP call transfers
- Connectivity to existing IVRs
- Multiple language support
- Neural voice synthesis
- Language, acoustic, and voice customizations
- Number of instances: Up to 30 with Data Isolation Add-on
- Disable analytics logging: With Data Isolation Add-on
- Batch intent classification
- HIPAA enabled: With Data Isolation Add-on
- Uptime SLA: 99.9%
- Deploy on any cloud, including IBM, Amazon, Google, Microsoft or on-premises environments: custom
View Price Page
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Dialogflow CX
Custom
Features
- Multilingual support: 30+ languages and variants supported
- Analytics
- Advanced performance dashboards
- Data export to custom dashboards
- State-based visualizations
- Omnichannel integration
- Integration across digital channels, including web, mobile, messenger, etc.
- Advanced one-click telephony integration
- Prebuilt agents: 9 production-ready agents for use cases across industries: telco, retail, financial services, travel, and more
- Advanced AI
- State-of-the-art BERT-based natural language understanding (NLU) models
- Cutting-edge speech recognition and speech synthesis models
- Visual flow builder: Reduce development time by 30% with an intuitive visual builder for visual state machine
- State-based models: Reuse intents and intuitively define transitions and data conditions
- Supplemental questions: Models capable of easily defining and detecting minor conversation detours
- Native IVR settings: Supports settings like DTMF, live agent handoff, barge-in, speech timeouts
- Flow-based modules
- Supports up to 20 independent conversation flows with 40,000 intents
- Shared intents and training phrases across flows
- Testing
- Advanced multi-turn simulator
- Create and manage test cases for continuous evaluation
- End-to-end management
- Flow-level versions and environments support for testing and deployment
- Experiments and traffic-splitting natively supported
Dialogflow ES (Essentials)
Custom
Features
- Multilingual support: 30+ languages and variants supported
- Analytics
- Performance dashboards
- Data export to custom dashboards
- Omnichannel integration
- Integration into popular channels like Google Assistant, Slack, Twitter, etc.
- One-click telephony integration
- Prebuilt agents: 40+ template agents for building conversations for dining out, hotel booking, navigation, IoT, etc.industries: telco, retail, financial services, travel, and more
- Advanced AI
- State-of-the-art BERT-based natural language understanding (NLU) models
- Cutting-edge speech recognition and speech synthesis models
- Visual flow builder: Form-based bot builder
- State-based models: Flat data model for simple use cases
- Supplemental questions: Not supported
- Native IVR settings: Not supported
- Flow-based modules
- Supports up to 10 sub-agents with as many as 20,000 intents
- Intents and training phrases not shared across sub-agents
- Testing
- Standard simulator
- Test cases not supported
- End-to-end management
- Basic versions/environments support
- Experiments and virtual agent evaluation not supported
View Price Page
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