Home/Bot Platforms Software/IBM Watson Assistant vs Google Cloud Dialogflow
Updated on: February 7, 2023

Compare IBM Watson Assistant vs Google Cloud Dialogflow

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Overview

Summary

IBM Watson Assistant is a virtual assistant that uses AI to provide fast, consistent and accurate answers across any channel. As fast as business clients are concerned, customers always prefer interacting with something that is, out of everything, responsive. Thus, having an AI-powered assistant like IBM Watson Assistant simply makes this whole operation easier. Natural Language Processing (NLP) contributes to a great user experience. This AI-powered Assistant comes loaded with a plethora of features to stand out among contemporaries. For one, this is a comprehensive chatbot. This enables the customers to get exact and accurate answers to their queries, backed by related information. The NLP even allows IBM Watson Assistant to process questions in real-time which are then replied to with efficiently tailored yet informative answers. This results in a high completion and containment rate. Further, an existing collection of content sources and applications makes it increasingly simple for structuring a personalised AI Assistant without entering a single line of code. Additionally, IBM Watson’s robust integrations do not limit it to answering questions, but conducting transactions and routing customers to their desired agents. ..read more

Google Cloud Dialogflow is a conversational AI based platform that helps companies streamline effective and understandable conversations with their loyal customers. The platform is powered by Google’s leading AI inclusive of powerful chatbots and voice bots. Thus enabling companies to deliver natural customer experiences with the help of virtual agents that supports multi-turn conversations in an efficient manner. Moreover, visual builders and prebuilt agents made available within Google Cloud Dialogflow helps out companies with seamless interface generation, reducing the development time from days to minutes. This way companies also gets to deploy multiple chat interfaces across their contact centre and digital channels, including messaging services of their own. Other notable features include seamless virtual agent management using end-to-end CI/CD pipelines, through versioning and continuous evaluation of flow-based modules. Thus facilitating scaling up to 40,000 intents and 20 independent flows for each agent. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York, New York / 800-426-4968

N/A

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Lite
Free

Features

  • Webchat
  • Messaging channel Integrations
  • Custom Channel API
  • Monthly active users: Up to 1,000
  • Skills: 5
  • Dialog nodes per skill: 100
  • Analytics data retention: 7 days
  • Versions per dialog skill: No version control
  • Session timeout limit: 5 minutes
  • Customer service desk integrations
  • Pre-built content
  • Disambiguation
  • Digressions
  • Number of instances: Billed per instance
Plus
$140 /Month

Features

  • Webchat
  • Telephony/Voice Add-on
  • SMS and MMS
  • Messaging channel Integrations
  • Custom Channel API
  • Monthly active users: 1,000+
  • Skills: 50
  • Dialog nodes per skill: Unlimited
  • Analytics data retention: 30 days
  • Versions per dialog skill: 10 versions
  • Session timeout limit: 24 hours
  • Customer service desk integrations
  • Search skill
  • Pre-built content
  • Private endpoints
  • Disambiguation
  • Digressions
  • Autolearning
  • Intent conflict resolution
  • Intent recommendations
  • Concurrent call capacity: 100
  • Phone integrations
  • SMS / MMS
  • Support for SIP call transfers
  • Connectivity to existing IVRs
  • Multiple language support
  • Neural voice synthesis
  • Language, acoustic, and voice customizations
  • Number of instances: Billed per instance
  • Uptime SLA: 99.5%
Enterprise
Custom

Features

  • Webchat
  • Telephony/Voice Add-on
  • SMS and MMS
  • Messaging channel Integrations
  • Custom Channel API
  • Monthly active users: 50,000+
  • Skills: 100
  • Dialog nodes per skill: Unlimited
  • Analytics data retention: 90 days
  • Versions per dialog skill: 50 versions
  • Session timeout limit: 7 days
  • Customer service desk integrations
  • Search skill
  • Pre-built content
  • Private endpoints
  • Activity tracker
    Onboarding support
    Data isolation: With Data Isolation Add-on
  • Leverage log data across instances: With Data Isolation Add-on
  • Disambiguation
  • Digressions
  • Autolearning
  • Intent conflict resolution
  • Intent recommendations
  • Export chat logs
  • Concurrent call capacity: 1,000 (higher limits available)
  • Phone integrations
  • SMS / MMS
  • Support for SIP call transfers
  • Connectivity to existing IVRs
  • Multiple language support
  • Neural voice synthesis
  • Language, acoustic, and voice customizations
  • Number of instances: Up to 30 with Data Isolation Add-on
  • Disable analytics logging: With Data Isolation Add-on
  • Batch intent classification
  • HIPAA enabled: With Data Isolation Add-on
  • Uptime SLA: 99.9%
  • Deploy on any cloud, including IBM, Amazon, Google, Microsoft or on-premises environments: custom
View Price Page
Dialogflow CX
Custom

Features

  • Multilingual support: 30+ languages and variants supported
  • Analytics
    • Advanced performance dashboards
    • Data export to custom dashboards
    • State-based visualizations
  • Omnichannel integration
    • Integration across digital channels, including web, mobile, messenger, etc.
    • Advanced one-click telephony integration
  • Prebuilt agents: 9 production-ready agents for use cases across industries: telco, retail, financial services, travel, and more
  • Advanced AI
    • State-of-the-art BERT-based natural language understanding (NLU) models
    • Cutting-edge speech recognition and speech synthesis models
  • Visual flow builder: Reduce development time by 30% with an intuitive visual builder for visual state machine
  • State-based models: Reuse intents and intuitively define transitions and data conditions
  • Supplemental questions: Models capable of easily defining and detecting minor conversation detours
  • Native IVR settings: Supports settings like DTMF, live agent handoff, barge-in, speech timeouts
  • Flow-based modules
    • Supports up to 20 independent conversation flows with 40,000 intents
    • Shared intents and training phrases across flows
  • Testing
    • Advanced multi-turn simulator
    • Create and manage test cases for continuous evaluation
  • End-to-end management
    • Flow-level versions and environments support for testing and deployment
    • Experiments and traffic-splitting natively supported
Dialogflow ES (Essentials)
Custom

Features

  • Multilingual support: 30+ languages and variants supported
  • Analytics
    • Performance dashboards
    • Data export to custom dashboards
  • Omnichannel integration
    • Integration into popular channels like Google Assistant, Slack, Twitter, etc.
    • One-click telephony integration
  • Prebuilt agents: 40+ template agents for building conversations for dining out, hotel booking, navigation, IoT, etc.industries: telco, retail, financial services, travel, and more
  • Advanced AI
    • State-of-the-art BERT-based natural language understanding (NLU) models
    • Cutting-edge speech recognition and speech synthesis models
  • Visual flow builder: Form-based bot builder
  • State-based models: Flat data model for simple use cases
  • Supplemental questions: Not supported
  • Native IVR settings: Not supported
  • Flow-based modules
    • Supports up to 10 sub-agents with as many as 20,000 intents
    • Intents and training phrases not shared across sub-agents
  • Testing
    • Standard simulator
    • Test cases not supported
  • End-to-end management
    • Basic versions/environments support
    • Experiments and virtual agent evaluation not supported
View Price Page

SCREENSHOTS

IBM Watson Assistant Screenshots
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Google Cloud Dialogflow Screenshots
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