Home/Help Desk Software/HubSpot Service Hub vs AteraUpdated on: March 28, 2024

Compare HubSpot Service Hub vs Atera

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk
Zoho Desk Help Desk Software (3417 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support
Zendesk Support Help Desk Software (685 Ratings)
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk

Zoho Desk

Help Desk Software (3417 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support

Zendesk Support

Help Desk Software (685 Ratings)
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Overview

Summary

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. ..show more

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Cambridge, Massachusetts / +1 888-482-7768

Tel Aviv, Israel

Pleasanton, California / +1 888-900-9646

San Francisco, California / +1 415-418-7506

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Contact management
  • Ticketing
  • Live chat
  • Team email
  • Tickets closed reports
  • Reporting dashboard
  • Shared inbox
Starter
$50 /Month

Features

  • Includes features of Free tools, plus
  • Conversation routing
  • Simple ticket automation
  • Multiple ticket pipelines
  • Multiple currencies
  • Calling SDK
Professional
$500 /Month

Includes 5 paid users

$100 per Month per additional user

Comprehensive help desk software to scale self-service and automation

Features

  • Includes features of the Starter plan, plus
  • Service analytics
  • Customer feedback surveys
  • Customer portal
  • Playbooks

Based upon the Number of Users, the pricing plan varies.

*Cost shown does not include the required, one-time Professional Onboarding for a fee of $750.

Enterprise
$1200 /Month

$14,400 per year, for 10 paid users

Features

  • Includes features of Professional plan, plus
  • Single sign-on
  • Admin notifications management
  • Field-level permissions
  • Custom objects
  • Conversation intelligence

Based upon the Number of Users, the pricing plan varies.

*Cost shown does not include the required, one-time Enterprise Onboarding for a fee of $3,000.

View Price Page
Pro (MSP)
$119 /User/Month

Features

  • Remote management, automations & scripting
  • Windows support
  • Remote monitoring and alerts
  • Patch management
  • Remote access using Splashtop (up to 2 concurrent sessions)
  • API Access
  • Reports
  • Helpdesk & ticket automation
  • Custom support addresses (up to 5)
  • Customer support portal
  • SLA and automated time tracking
  • File view
  • Contracts & invoicing
  • Azure AD integration
  • Audit log
  • Mobile app (iOS & Android)
Growth (MSP)
$149 /User/Month

Features

  • Includes features of Pro plan, plus
  • Mac and Linux support
  • Remote access using AnyDesk
  • Splashtop concurrent sessions (unlimited)
  • Custom support addresses (up to 10 )
  • Advanced analytics
  • Chat with end users
  • Custom asset types (up to 5)
  • File transfer (up to 15GB per month)
  • Extended retention audit log
  • Integrations with QuickBooks Online & Xero
  • CSV QuickBooks Desktop export
Power (MSP)
$199 /User/Month

Features

  • Includes features of Growth plan, plus
  • Custom analytics
  • Custom support addresses (unlimited)
  • Custom asset types (up to 20)
  • File transfer (up to 50GB per month)
  • Audit log - 1 year retention
  • Data recovery
Super Power (MSP)
Custom

Enterprise-grade services that accelerate response time

Features

  • Includes features of Power plan, plus
  • Single sign-on (SSO)
  • Azure AD continuous sync
  • Private software repository
  • Custom domain SSL for Customer Portal
  • Tailored Atera onboarding
  • Atera premium customer support
  • Dedicated account manager
  • Audit log - 7 year retention
  • Unlimited custom analytics
  • Custom asset types (unlimited)
  • File transfer (up to 100GB per month)
  • Network scanning and monitoring
  • Business associate agreement (BAA) under HIPAA
  • 99.9% uptime SLA%*
  • AI Suite
Professional (IT Department)
$169 /User/Month

Features

  • Remote management, automations & scripting
  • Windows, Mac and Linux support
  • Remote monitoring and alerts
  • Remote access using Splashtop (up to 2 concurrent sessions)
  • Patch Management
  • Azure AD integration
  • Reports
  • Ticket automation
  • Audit log
  • Custom support address
  • Service portal
  • File view and transfer (up to 15GB per month)
  • Mobile app (iOS & Android)
Expert (IT Department)
$199 /User/Month

Features

  • Includes features of Professional plan, plus
  • Remote access using Anydesk
  • Splashtop concurrent sessions (unlimited)
  • Chat with end users
  • 7 preset reports
  • Ticket auto - tagging
  • Custom assets types (up to 5)
  • File transfer (up to 50GB per month)
  • Extended audit log
  • Custom support addresses (up to 2)
Master (IT Department)
$239 /User/Month

Features

  • Includes features of Expert plan, plus
  • Build your own reports
  • Audit log - 1 year retention
  • Custom support addresses (unlimited)
  • Custom asset types (up to 20)
  • File transfer (up to 80GB per month)
  • Data recovery
Enterprise (IT Department)
Custom

For departments who need enterprise-grade services and integrations

Features

  • Includes features of Master plan, plus
  • Single sign-on (SSO)
  • Azure AD continuous sync
  • Private software repository
  • Custom domain SSL for Service Portal
  • Tailored Atera onboarding
  • Atera premium customer support
  • Dedicated account manager
  • Audit log - 7 year retention
  • Unlimited custom analytics
  • Custom asset types (unlimited)
  • File transfer (up to 100GB per month)
  • Network scanning and monitoring
  • Business associate agreement (BAA) under HIPAA
  • 99.9% uptime SLA*
  • AI Suite
View Price Page
Standard
$20 /User/Month

All the essential support features to augment your customer service team.

Features

  • 5 channels
  • Help Center
  • Feedback Widget: 1
  • Advanced Web Forms: 5
  • Social Media (Facebook & Twitter): 1 Brand
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags: 20 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Macros: 5
  • Workflow Rules: 5/Module
  • Time-based Rules: 5
  • Service Level Agreements: 4
  • Multi-Level Escalations
  • Tasks, Events & Calls: Only Tasks
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields: 50 Fields/Module
  • Re-branding: Limited
  • Pre-defined Reports
  • Custom Reports: 50
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards: 10
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Analytics Mobile App (Radar)
  • Profiles (restrict feature access): 6
  • Roles: 5
  • GDPR Compliance
  • Support
    • Email
    • Phone
Professional
$35 /User/Month

Simplified collaboration and process automation functionalities for fast-growing teams.

Features

  • 10 channels
  • Includes features of Standard plan, plus
  • Feedback Widget: 1/Department
  • Advanced Web Forms: 10/Department
  • Telephony
  • Ticket Tags: 30 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 10/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Macros: 15/Department
  • Workflow Rules: 15/Department/Module
  • Time-based Rules: 15/Department
  • Service Level Agreements: 10/Department
  • Customer-based SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints): 1/Department
  • Custom Fields: 150 Fields/Module
  • Ticket Templates
  • Re-branding
  • Multi-department Support: 10 Departments
  • Custom Reports: Unlimited
  • Custom Dashboards: Unlimited
  • Advanced Dashboards: Limited
  • Profiles (restrict feature access): 25
  • Roles: 25
  • Field-level Access Control
  • Support
    • Chat
Enterprise
$50 /User/Month

Advanced AI and customization capabilities to enable enterprise-grade support.

Features

  • 100 channels
  • Includes features of Professional plan, plus
  • Advanced Web Forms: 20/Department
  • Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding
  • Live Chat
  • Guided Conversations
  • Ticket Tags: 50 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 15/Department
  • Macros: 30/Department
  • Workflow Rules: 30/Department/Module with custom functions
  • Time-based Rules: 30/Department
  • Service Level Agreements: 20/Department
  • Contract Management SLA
  • Advanced Process Management (Blueprints): 20/Department
  • Artificial Intelligence
  • Custom Fields: 230 Fields/Module
  • Multi-department Support: 50 Departments
  • Advanced Dashboards
  • Schedule Reports
  • Profiles (restrict feature access): 50
  • Roles: 250
  • Data Sharing Access
Zoho Desk Express
$9 /User/Month

A straightforward ticketing system for individuals and small teams looking to start automating their customer service.

Features

  • Ticketing
  • Social Media
  • Analytics
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Routing based on agent status and capacity
  • Reporting and analytics: PreBuilt
  • Data and file storage: Standard
  • 1,000+ apps and integrations: PreBuilt
  • Robust APIs: Standard Rate Limit
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Includes features of Suite Team plan, plus
  • Help center - Multiple
  • Easy-to-set up automations and workflows with additional options
  • AI-powered automated answers - Up to 100
  • Data and file storage: Intermediate
  • 1,000+ apps and integrations: PreBuilt and Custom
  • Robust APIs: Advanced Rate Limit
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licenses: Upto 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Includes features of Suite Growth plan, plus
  • AI-powered automated answers - Up to 500
  • Routing based on agent status, capacity and skills, as well as conversation priority
  • Reporting and analytics - Prebuilt and Custom
  • Light access licenses: Upto 100
  • Live agent activity dashboard: Viewable
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - Upto 1000
  • Live data and external dashboard sharing
  • Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
  • AI-powered triage and conversation insights - Retail Only
View Price Page

SCREENSHOTS

HubSpot Service Hub Screenshots
View 3 screenshot(s)
Atera Screenshots
View 7 screenshot(s)
Zoho Desk Screenshots
View 3 screenshot(s)
Zendesk Support Screenshots

INTEGRATIONS

  • Aircall
  • Slack
  • Microsoft Dynamics 365 for Sales
  • Airtable
  • MailChimp
  • Xero
  • TeamViewer
  • Ninite Pro
  • IT Glue
  • Quickbooks
  • Freshbooks
  • Xero
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books
    NA

ALTERNATIVES

Top alternatives to HubSpot Service Hub

Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Intercom
Intercom
Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk
SysAid
SysAid

Top alternatives to Atera

Kaseya BMS
Kaseya BMS
Microsoft Intune
Microsoft Intune
N-able MSP Manager
N-able MSP Manager
ConnectWise Control
ConnectWise Control
Syncro
Syncro