Home/Compare/HubSpot CRM vs Freshworks 360
Updated on: April 4, 2020

HubSpot CRM vs Freshworks 360

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
HubSpot CRM
(3416 Ratings)
81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshworks 360
(6 Ratings)
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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HubSpot CRM
(3416 Ratings)
81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Freshworks 360
(6 Ratings)
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Overview

Summary

A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead. ..read more

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. ..read more

Features

Call Logging

Contact Management

Customer Support

Lead Scoring

List Management

Marketing Automation

Product Catalog

Project Management

Quotes (Proposals)

Referral Tracking

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Cambridge, Massachusetts

San Francisco, USA

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • All features of HubSpot CRM
  • Live chat
  • Conversational bots - Limited features
  • Team email
  • Conversations inbox - 1 inbox
  • Calling - 15 minutes
  • Email scheduling
  • Email tracking & notifications - 200 notifications
  • Email templates - 5 templates
  • Canned snippets - 5 snippets
  • Documents - 5 documents
  • Meeting scheduling - 1 personal meetings link
  • Reporting dashboards - Standard sales reports 1 dashboard
  • Deal pipeline - 1 deal pipeline
Starter (Marketing Hub)
$35 /Month

Features

  • HubSpot CRM features, plus
  • Ad management
  • Live chat
  • Conversational bots
  • Forms
  • Contact website activity
  • List segmentation
  • Email marketing
  • Ad retargeting
Professional (Marketing Hub)
$560 /Month

Features

  • Includes features of starter plan, plus
  • Marketing automation
  • Smart content
  • Blog & content creation tools
  • SEO & content strategy
  • Social media
  • A/B testing
  • Landing pages
  • Calls-to-action
  • Video hosting & management
  • Website traffic analytics
  • Campaign reporting
  • Custom reporting

Enterprise (Marketing Hub)
$2240 /Month

Features

  • Includes features of Professional plna, plus
  • Partitioning
  • Hierarchical teams
  • Single sign-on
  • Social permissions
  • Email send frequency cap
  • Calculated properties
  • CMS membership
  • Adaptive testing
  • Multi-touch revenue attribution
  • Filtered analytics view
  • Custom event triggers and reporting
Starter (Sales Hub)
$35 /Month

Features

  • Deal pipeline
  • Simple Automation
  • Custom properties
  • Quotes
  • Calling
  • Meeting scheduling
  • Live chat
  • Goals
  • Reporting dashboards
Professional (Sales Hub)
$350 /Month

Features

  • Includes features of Starter plan, plus
  • Teams
  • Deal stage, task, and lead rotation automation
  • Record customization
  • Required fields
  • Custom reporting
  • Email sequences
  • 1:1 video creation
  • Smart send times
  • Products
  • Calculated properties
  • eSignature
Enterprise (Sales Hub)
$840 /Month

Features

  • Includes features of Professional plan, plus
  • User roles
  • Record customization
  • Single sign-on
  • Webhooks
  • Playbooks
  • Call transcription
  • Predictive lead scoring
  • Quote-based workflows
  • Recurring revenue tracking
  • Custom reporting
  • Reporting dashboards
Starter (Service Hub)
$35 /Month

Features

  • Ticketing
  • Live chat
  • Conversations inbox
  • Calling
  • Conversational bots
  • Team email
  • Canned snippets
  • Email templates
  • Meeting scheduling
  • Tickets closed reports
  • Rep productivity reports
  • Time-to-close reports
Professional (Service Hub)
$280 /Month

Features

  • Includes features of Starter plan, plus
  • Ticket status
  • Ticket routing
  • Task automation
  • Ticket pipelines
  • Knowledge base
  • 1:1 video creation
  • Custom reporting
  • NPS surveys
  • Customer experience surveys
  • Customer support surveys
  • Insights dashboard
Enterprise (Service Hub)
$840 /Month

Features

  • Includes features of Professional plan, plus
  • Playbooks
  • Goals
  • Hierarchical teams
  • User roles
  • Single sign-on
  • Slack integration
  • Calculated properties
  • Webhooks
HubSpot CMS
$300 /Month

Features

  • Landing pages
  • Blog & content creation tools
  • SEO & content strategy
  • Calls-to-action
  • Smart content
  • Live chat
  • Conversational bots
  • Forms
View Price Page
Custom
Custom

Freshworks 360 is scalable and suits growing businesses.

Features

  • Omni-channel customer engagement
  • In-context collaboration
  • Integrated experience
  • Easy customization
View Price Page

SCREENSHOTS

HubSpot CRM Screenshots
View 4 screenshot(s)
Freshworks 360 Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • WordPress
    NA