Home/Compare/HubSpot CRM vs Freshworks 360
Updated on: November 20, 2019

HubSpot CRM vs Freshworks 360

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HubSpot CRM
(2836 Ratings)
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HubSpot CRM
(2836 Ratings)
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Overview

Summary

A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead. ..read more

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. ..read more

Features

Call Logging

Contact Management

Customer Support

Lead Scoring

List Management

Marketing Automation

Product Catalog

Project Management

Quotes (Proposals)

Referral Tracking

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Cambridge, MA / +1.888.482.7768

San Francisco, USA

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • All features of HubSpot CRM
  • Live chat
  • Conversational bots - Limited features
  • Team email
  • Conversations inbox - 1 inbox
  • Calling - 15 minutes
  • Email scheduling
  • Email tracking & notifications - 200 notifications
  • Email templates - 5 templates
  • Canned snippets - 5 snippets
  • Documents - 5 documents
  • Meeting scheduling - 1 personal meetings link
  • Reporting dashboards - Standard sales reports 1 dashboard
  • Deal pipeline - 1 deal pipeline
Starter
$35 /Month

Features

  • HubSpot CRM plus:

STREAMLINE YOUR OUTREACH

  • Email tracking & notifications
  • Email sequences
  • Calling

CONNECT WITH PROSPECTS ON THEIR TERMS

  • Live chat
  • Meeting scheduling
  • Email scheduling

TRACK, ITERATE & IMPROVE

  • Deal pipeline
  • Rep productivity performance
Professional
$280 /Month

Features

  • Starter plus:

AUTOMATE YOUR SALES PROCESS

  • Deal stage, task, and lead rotation automation
  • Workflow extensions

PERSONALIZE YOUR OUTREACH AT SCALE

  • 1:1 video creation
  • Sequence queues
  • Quotes

KEEP YOUR DATA ORGANIZED

  • Products
  • Teams
  • Salesforce integration
  • Multiple currencies
  • Required fields
Enterprise
$840 /Month

Features

  • Professional plus:

COACH & ENABLE AT SCALE

  • Playbooks
  • Goals
  • Call transcription
  • Calculated properties
  • Predictive lead scoring

CLOSE MORE DEALS, FASTER

  • Quote-based workflows
  • eSignature
  • Recurring revenue tracking

MANAGE YOUR GROWING TEAM

  • User roles
  • Single sign-on
View Price Page
Custom
Custom

Freshworks 360 is scalable and suits growing businesses.

Features

  • Omni-channel customer engagement
  • In-context collaboration
  • Integrated experience
  • Easy customization
View Price Page

SCREENSHOTS

View 11 screenshot(s)
View 1 screenshot(s)

INTEGRATIONS

  • WordPress
    NA