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| Description | Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. Read more | LogRocket is a product analytics software that assists companies to improve their performance and offer a supreme product experience. It provides fixes to issues and drives engagements accordingly. The software understands real-time bugs and provides solutions for bettering customer support. Besides, it provides services that help developers to reproduce pixel-perfect replay for every session. Further, with LogRocket software professionals can resolve support tickets at a reduced time. It integrates the support workflow of the developers and helps them identify issues virtually. It also helps developers by monitoring and alerting issues beforehand, preventing regression. Every issue that a developer client faces gets equal importance. Further, it categorises the issues according to their priority. LogRocket’s functions are free of framework or language. Moreover, the software also integrates with a company's tools that they are already using to smoothen the process of fixing issues. Read more |
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| SW Score & Breakdown |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Review Summary |
Hotjar's user reviews reveal both positive and negative experiences. Many users find the heatmaps and session recordings features valuable for understanding user behavior and identifying pain points. They appreciate the easy-to-use interface and the ability to quickly set up and customize surveys. However, some users report challenges with the pricing structure and the accuracy of the data collected. Additionally, a few users have expressed concerns about the impact Hotjar may have on their website's performance and security. Overall, Hotjar appears to be a popular tool with a range of features that can provide insights into user behavior, but users should carefully consider their specific needs and budget before committing to a subscription. |
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Basic Free Plus $39.00 $39.00 per month Business $99.00 $99.00 per month Scale $389.00 $389.00 per month |
Developer Free Team $99.00 $99.00 per month Professional Custom |
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| Company Details | Located in: Malta, Europe | Located in: Boston, Massachusetts |
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+1 (855) 464-6788 https://www.hotjar.com/ |
+1 855-564-7625 https://logrocket.com/ |
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