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Updated on: September 15, 2019

Hotjar vs Heap

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Hotjar
(384 Ratings)
76%
Heap
(258 Ratings)
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(384 Ratings)
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Overview

Summary

Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. ..read more

Heap is a product analytics tool that captures all web, mobile, and cloud interactions such as clicks, submits, transactions, emails, and more. It does so retroactively and enables the user to analyze data without writing any code. The tool eliminates any delays in waiting for behavioral data along with existing gaps in the user’s dataset. The unique Auto capture feature makes sure that the underlying data is complete. Every bit of user interaction is retroactive, so users can have answers as soon as new questions arise. Heap captures the entire customer journey with data from third-party apps such as Optimizely, Marketo, and Salesforce through its single-click integrations. It enriches the user’s data with its robust APIs. Heap’s JavaScript snippet automatically captures each and every click, form change, and page view. Its lightweight mobile SDKs captures every tap, swipe, and screen view across native Android and iOS apps. The end result for the user has increased reliability as incomplete, broken, or missing data is eliminated. ..read more

Features

A/B Testing

Alert Notifications

Campaign Management

Chat Integration

Conversion Tracking

Custom Targeting

Customer Feedback

Event Tracking

Filtered Results

Form Testing

Funneling

GDPR Compliance

Goal Tracking

Heatmaps

JavaScript Error Detection

Multiple Site Management

Optimization Tool

Real-time View

Report Generation

Session Recording

Team Sharing

Time on site Tracking

User Interaction Tracking

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Malta, Europe / +1 (855) 464-6788

San Francisco, California / +1.415.938.9398

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic (Personal)
Free

A limited plan for students and enthusiasts

Features

  • 2000 PageViews per Day
  • Limited reports
  • Unlimited users
  • Data storage for 365 days

Plus (Personal)
$29 /Month

For low traffic sites and early stage Startups.

Features

  • 10000 Pageviews per Day
  • Unlimited reports
  • Includes features of Basic plan

Business
$89 /Month
  • 20000 Pageviews per Day : $89 per Month
  • 50000 Pageviews per Day : $189 per Month
  • 120000 Pageviews per Day : $289 per Month
  • 400000 Pageviews per Day : $589 per Month

Features

  • Unlimited users
  • Unlimited reports
  • Data storage for 365 days
  • Removal of Hotjar branding
  • Access to advanced features

Agency
Custom

Upgrade / Downgrade anytime.

Features

  • Unlimited client sites in one central account
  • Discount volume pricing
  • Invite client users to see and manage their data
  • Rebrand the Hotjar Interface with your logo

Contact the vendor to get the latest pricing detail.

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Free
Free

For young businesses and side projects

Features

  • 5000 Sessions per Month
  • Sources : Web and Mobile
  • 3 months data history
  • Basic Analysis
  • Retroactive Virtual Events : Unlimited
  • Event Visualizer
  • Properties
  • Unified identity / Segments
  • User Licenses : 1
  • Projects : 1
  • SOC 2 compliant
  • GDPR-compliant DPA
  • Two-Factor Auth
  • Single Sign-On
  • Email Support : Silver

Startup
$499 /Month

Only available to startups under 20 employees.

Features

  • 20000 Sessions per Month
  • Includes features of Free plan, plus
  • User Licenses : 2
  • Email Support : Gold Level
Enterprise
Custom

For businesses that rely on customer data and behavioral analytics.

Features

  • Custom Sessions per Month
  • Sources : Web, mobile, and third-party sources
  • Data History : 1 Year or More
  • Includes features of Startup plan, plus
  • Basic Analysis : Premium Analysis (includes Custom Dashboards and more)
  • Premium Analysis : Custom
  • Event Verification
  • User Licenses : Custom
  • Projects : 10 or more
  • Role-based Permissions
  • Personal Spaces
  • Email Support : Platinum level
  • Dedicated Account Manager
  • Onboarding and Implementation
  • Solutions Architect

Contact the vendor to get the latest pricing detail.

View Price Page

SCREENSHOTS

View 6 screenshot(s)
View 5 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Instapage
  • Drupal
  • Segment
  • Unbounce
  • PrestaShop
  • Squarespace
  • Weebly
  • Magento
  • HubSpot CRM
  • Optimizely
  • Shopify
  • GitHub
  • Segment
  • Optimizely