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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Hotjar logo
Heat Map Software

4.4 1,460 user ratings

Visit Website

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Clicktale logo
Web Analytics Software

3.9 109 user ratings

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Overview

Description Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website. Read more Clicktale presently known as Contentsquare stands out from the rest as an experienced analytics leader. Users can depend on the platform to analyse mobile apps or websites in detail, identifying areas that need immediate attention. A complete suite of combined technologies offered by the software, help users bring their online customer behaviour to life. At present, 750+ enterprise brands depend on Clicktale x Contentsquare to get their digital experience optimised on the go. The particular portal is capable of connecting various business metrics with actual customer behaviour combining the power of machines, rich data and human intelligence at the same time. Thus delivering better outcomes. Robust heatmaps present within helps with click measurement, depth scrolling and engagement rate monitoring. Unique visual analysis capabilities, make it easy for companies to detect friction points in real-time and take measures accordingly. Clicktale x Content square is absolutely secure compliant with CCPA and GDPR guidelines. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $39.00. Offers Free-forever plan.
  • Free Trial Not Available
  • Clicktale Offers Custom plan.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    94%
  • Momentum
    73%
  • Popularity
    99%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    82%
  • Momentum
    61%
  • Popularity
    80%

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Online
  • Online
API Support
  • NA
  • Available

Reviews & Ratings

User Rating
4.4/5 1,460 user ratings
3.9/5 109 user ratings
Ratings Distribution
  • Excellent

    52.4%
  • Very Good

    39.6%
  • Average

    6.2%
  • Poor

    0.2%
  • Terrible

    1.5%
  • Excellent

    23.9%
  • Very Good

    59.6%
  • Average

    9.2%
  • Poor

    0.9%
  • Terrible

    6.4%
Review Summary

Hotjar's user reviews reveal both positive and negative experiences. Many users find the heatmaps and session recordings features valuable for understanding user behavior and identifying pain points. They appreciate the easy-to-use interface and the ability to quickly set up and customize surveys. However, some users report challenges with the pricing structure and the accuracy of the data collected. Additionally, a few users have expressed concerns about the impact Hotjar may have on their website's performance and security. Overall, Hotjar appears to be a popular tool with a range of features that can provide insights into user behavior, but users should carefully consider their specific needs and budget before committing to a subscription.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $39.00. Offers Free-forever plan.
  • Free Trial Not Available
  • Clicktale Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Basic Free

Plus $39.00 $39.00 per month

Business $99.00 $99.00 per month

Scale $389.00 $389.00 per month

Clicktale Custom

 
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Screenshots & Videos

Screenshots screenshots
+ 5 More
CSS Wizard
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Videos Video Thumbnail Video Thumbnail
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Vendor information

Company Details Located in: Malta, Europe Located in: San Francisco, California Founded in: 2006
Contact Details

+1 (855) 464-6788

https://www.hotjar.com/

1-800-807-2117

https://www.clicktale.com/

Social Media Handles

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