Home/Live Chat Software/Helpshift vs MyLiveChatUpdated on: March 29, 2024

Compare Helpshift vs MyLiveChat

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. ..show more

My LiveChat is an online live chat platform that facilitates the users to engage with their customers in a faster and personal way. It enables the user to chat with their customer in real-time to provide a messaging experience that has a human touch. My LiveChat offers tools to introduce a floating chat button to your website using a simple HTML code. You can provide personalized help in real time to your customers by proactive support tools and layering humans. It allows you to offer a quick and impactful support experience to your customers to increase the efficiency of your business. Users can make use of features like canned responses to answer real time questions and share files and pictures with just a few clicks. You get unlimited chats without any charges with My LiveChat. You can additionally monitor, transfer, report, and do team chats along with customizing everything, from agent greetings to company logos to your chat window. The platform is free to use for 1 seat and offers many price variations for more than 1 seat to suit every requirement and need. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 800-245-9165

Delaware, United States

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
Custom

Features

  • Web & Mobile In-App Messaging
  • Web & Mobile In-App Help Center
  • Mobile SDK Integration
  • Unlimited Help Center Articles and FAQs
  • QuickSearch Bot
  • Email Support
  • Text Messaging (SMS) Support
  • Agent Desktop
  • Single Sign On (SSO)
  • Out-of-Box Analytics and Reporting
  • Automated Issue Routing
  • Unlimited Agent Seats
  • Salesforce and Zendesk Integrations
  • Amazon Connect Integration
  • External Data and Systems Integration
  • 60 API Calls per Minute
Growth
Custom

Features

  • Includes features of Starter plan, plus
  • Customizable Bots
  • Visual Bot Builder
  • Issue-Routing Queues
  • Automated Agent Workload Balancing
  • Customizable Reporting
  • Team Management
  • SLA Management and Automations
  • Real-Time Operations
  • Analytics APIs
  • 300 API Calls per Minute
  • FAQ Scheduling
Enterprise
Custom

Features

  • Includes features of the Growth plan, plus
  • Intelligent Issue Classification
  • Intent-Based Routing
  • Named Customer Success
  • Manager
  • 1,500 API Calls Per Minute
  • Feedback Bots
View Price Page
Free Plan
Free

Features

  • 1 Seat
  • Unlimited Agents
  • Unlimited Depts
  • Unlimited Websites
  • Unlimited Chats
  • 3 Year Chat History
  • Visitor Monitoring
  • Customization
  • SSL Certificate
  • Canned Responses
  • Proactive Chat
  • Email Chat Transcript
  • File Transfer
  • Typing Indicator
  • Offline Messaging Delivery
  • Multi-language support
  • Spell Checker
  • Multiple Simultaneous Chats
Starter Plan
$15 /Month

Features

  • Includes features of Free plan, plus
  • White Label
  • Email Reports
Basic Plan
$29 /Month

Features

  • 2 Seats
  • 5 Year Chat History
  • Includes features of Starter plan
Corporate Plan
$59 /Month

Features

  • 5 Seats
  • Includes features of Basic Plan
Enterprise Plan
$99 /Month

Features

  • 10 Seats
  • 10 Year Chat History
  • Includes features of Corporate plan
View Price Page

SCREENSHOTS

Helpshift Screenshots
View 2 screenshot(s)
MyLiveChat Screenshots
View 6 screenshot(s)

INTEGRATIONS

  • Dropbox Business
  • Google Analytics
  • Quickbooks
  • Salesforce
  • Zendesk Talk
  • Campaign Monitor
  • MailChimp
  • Constant Contact
    NA

ALTERNATIVES

Top alternatives to Helpshift

Zendesk Talk
Zendesk Talk
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to MyLiveChat

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat