Helpshift vs Drift Comparison

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpshift

Live Chat Software

4.3 461 user ratings

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Drift

Conversational Marketing Software

4.4 1,709 user ratings

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Overview

Description	Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Read more	Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. Read more
Pricing Options	Free Trial Not Available Helpshift Offers Custom plan.	Free Trial Not Available Drift Offers Free-forever and Custom plan.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 78% Momentum 66% Popularity 88%
SaaSworthy Awards	# 18 Highly Rated # 13 Fastest Growing	# 3 Most Worthy # 3 Highly Rated

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 461 user ratings	4.4/5 1,709 user ratings
Ratings Distribution	Excellent 48.8% Very Good 40.8% Average 7.6% Poor 1.6% Terrible 1.2%	Excellent 56.5% Very Good 31.6% Average 5.7% Poor 3.5% Terrible 2.6%
Review Summary	Helpshift is a popular customer service software praised for its user-friendly interface, ease of implementation, and comprehensive feature set. Reviewers highlight its intuitive design, customizable options, and strong reporting capabilities as key strengths. However, some users mention limitations in customization and integration with third-party systems. Overall, Helpshift is highly regarded for its ease of use, robust functionality, and ability to enhance customer support efficiency.	Overall, users find Drift to be a highly effective tool for conversational marketing and sales. It is praised for its ease of use, intuitive interface, and ability to personalize customer interactions at scale. Users appreciate the platform's robust features, such as chatbots, email integration, and analytics, which help them engage with leads, qualify prospects, and close deals efficiently. While some users experienced occasional technical glitches or limitations in customization, the majority agree that Drift has significantly improved their communication and lead generation efforts.
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Pricing

Pricing Options	Free Trial Not Available Helpshift Offers Custom plan.	Free Trial Not Available Drift Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Starter Custom Growth Custom Enterprise Custom	Premium Custom Advanced Custom Enterprise Custom Free Free Drift for Early Stage Startups Custom Add playbook building services Custom Virtual selling assistants Custom
	View Detailed Pricing	View Detailed Pricing

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	View All Helpshift Alternatives	View All Drift Alternatives