Compare Helpshift vs Comm100 Live Chat

Summary

Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. ..show more

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base. ..show more

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

• Dropbox Business
• Google Analytics
• Quickbooks
• Salesforce
• Zendesk Talk
• Campaign Monitor
• MailChimp
• Constant Contact

• WordPress
• Joomla
• Drupal
• Zendesk Chat
• Shopify Plus
• Zapier

Top alternatives to Helpshift

Zendesk Talk

Crisp

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Top alternatives to Comm100 Live Chat

Crisp

JivoChat

tawk.to

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LiveChat