Home/Live Chat Software/Helpshift vs ChatnoxUpdated on: March 19, 2024

Compare Helpshift vs Chatnox

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. ..show more

Chatnox is a Live Chat Software Solution used to engage and track your visitors. Proactive Live Chat and Customizable Chat Widgets colors available to suit your website and brand. Route your chats to relevant departments and Offline Messaging is available. The software supports Mobile Android and iOS. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 800-245-9165

Dublin, Ireland

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
Custom

Features

  • Web & Mobile In-App Messaging
  • Web & Mobile In-App Help Center
  • Mobile SDK Integration
  • Unlimited Help Center Articles and FAQs
  • QuickSearch Bot
  • Email Support
  • Text Messaging (SMS) Support
  • Agent Desktop
  • Single Sign On (SSO)
  • Out-of-Box Analytics and Reporting
  • Automated Issue Routing
  • Unlimited Agent Seats
  • Salesforce and Zendesk Integrations
  • Amazon Connect Integration
  • External Data and Systems Integration
  • 60 API Calls per Minute
Growth
Custom

Features

  • Includes features of Starter plan, plus
  • Customizable Bots
  • Visual Bot Builder
  • Issue-Routing Queues
  • Automated Agent Workload Balancing
  • Customizable Reporting
  • Team Management
  • SLA Management and Automations
  • Real-Time Operations
  • Analytics APIs
  • 300 API Calls per Minute
  • FAQ Scheduling
Enterprise
Custom

Features

  • Includes features of the Growth plan, plus
  • Intelligent Issue Classification
  • Intent-Based Routing
  • Named Customer Success
  • Manager
  • 1,500 API Calls Per Minute
  • Feedback Bots
View Price Page
Startup
Free

Features

  • 2 Operators
  • 20 Chats per Month
  • 99.95 percent Uptime Guarantee
  • Full Featured Web Chat Panel
  • Concurrent Chat Limit
  • Customizable Pre-Chat Survey Forms
  • Operator Rating
  • Access to Chat Transcripts
  • Chat Transcript Back-up : 3 Months
  • Offline Messages to Email
  • Tag Chats
  • Canned Messages : 5 Messages
  • Group Limit : 1 user group
  • Full featured Web Chat Panel
  • Trigger Limit : 1 Chat Trigger
  • Trigger Messages by Time Delay, Page Name, Country, Referral Path
  • View Visitor Location, Location on a Map, System Information, Referral Path
  • Pre-defined Widget Color Theme Gallery
  • Customize Chat Window Forms and Button
  • Chat Bar Customization
  • Attention Grabbers
  • Custom Live Chat Status Image Linking
  • Twitter Integration (Display tweets)
  • Link to Facebook Page
  • Daily Chat Count Summary
Standard
$9.99 /Month

Starts from $9.99 per Month billed Annually

Features

  • 2 Operators
  • Includes features of Startup plan, plus
  • Unlimited Chats
  • IM Integration (Take Chats on Mobile)
  • Concurrent Chat Limit : 10 Chats
  • Chat Transcript Back-up : 6 Months
  • Canned Messages : Unlimited Canned Messages
  • Transfer Chat between Operators
  • Group Limir : 5 user groups
  • Trigger Limit : 3 Chat Triggers
  • Real-time Visitors Tracking (See Who's Online)
  • Color Chat Widget with Custom Color Codes
  • Chat Distribution by Invitation Type
  • Chat Distribution by Groups and Department
  • Chat Distribution by Operators
Premium
$19.99 /Month

Starts from $19.99 per Month billed Annually

Features

  • 2 Operators
  • Includes features of Standard plan, plus
  • Concurrent Chat Limit : 100 Chats
  • Chat Transcript Back-up : 24 Months
  • Use on Multiple Domains
  • Unlimited Group Limit
  • Trigger Limit : Unlimited Chat Triggers
  • Send Chat Invitation to Live Visitors
  • Remove Branding
  • Chat Rating Summary
  • Chat Distribution by Time (Analyze Peak Times)
  • Operator Login/Logout (Coming Soon)
View Price Page

SCREENSHOTS

Helpshift Screenshots
View 2 screenshot(s)
Chatnox Screenshots
View 7 screenshot(s)

INTEGRATIONS

  • Dropbox Business
  • Google Analytics
  • Quickbooks
  • Salesforce
  • Zendesk Talk
  • Campaign Monitor
  • MailChimp
  • Constant Contact
    NA

ALTERNATIVES

Top alternatives to Helpshift

Zendesk Talk
Zendesk Talk
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to Chatnox

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat