Home/Live Chat Software/Helpshift vs ChatlioUpdated on: March 28, 2024

Compare Helpshift vs Chatlio

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. ..show more

Chatlio is a live chat app with full Slack integration that boosts visitor engagement. It is compatible with all operating systems and can be activated in three simple steps. Authorise and connect the app in Slack, procure the Chatlio widget code snippet from the website and set up your customised interface to begin chatting with your visitors. You can also style your own widget, choosing from options like Button, Chip and Tab, and then customising it with colours, shapes, and labels of your choice at no extra cost. The Chatlio app can be integrated with your website seamlessly and functions as a complete customer care system that can be used to chat with visitors without any additional software support. The automatic messaging feature of the app also helps drive visitor engagement. The Javascript API facilitates optimum control over chat widget and data while the webhooks enable the exporting of this data to third-party systems in real time. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 800-245-9165

Seattle, Washington

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
Custom

Features

  • Web & Mobile In-App Messaging
  • Web & Mobile In-App Help Center
  • Mobile SDK Integration
  • Unlimited Help Center Articles and FAQs
  • QuickSearch Bot
  • Email Support
  • Text Messaging (SMS) Support
  • Agent Desktop
  • Single Sign On (SSO)
  • Out-of-Box Analytics and Reporting
  • Automated Issue Routing
  • Unlimited Agent Seats
  • Salesforce and Zendesk Integrations
  • Amazon Connect Integration
  • External Data and Systems Integration
  • 60 API Calls per Minute
Growth
Custom

Features

  • Includes features of Starter plan, plus
  • Customizable Bots
  • Visual Bot Builder
  • Issue-Routing Queues
  • Automated Agent Workload Balancing
  • Customizable Reporting
  • Team Management
  • SLA Management and Automations
  • Real-Time Operations
  • Analytics APIs
  • 300 API Calls per Minute
  • FAQ Scheduling
Enterprise
Custom

Features

  • Includes features of the Growth plan, plus
  • Intelligent Issue Classification
  • Intent-Based Routing
  • Named Customer Success
  • Manager
  • 1,500 API Calls Per Minute
  • Feedback Bots
View Price Page
Starter
$29 /Month

Features

  • Only 2 Operators
  • 1 widget
  • 200 conversations /month
  • Unlimited bandwidth
  • Unlimited domains
  • Free CSS customization

All the plan includes these features

  • Full integration with your slack app
  • Powerful and practical chat widget
  • Fully customizable chat widget
Basic
$49 /Month

Features

  • Unlimited Operators
  • Includes features of Starter plan, plus
  • 1000 conversations /month
  • Bots
  • Triggers and automessages
  • Saved Replies
  • Includes features of All plan
Pro
$99 /Month

Features

  • Unlimited Operators
  • 2 widgets
  • 3000 conversations /month
  • Includes features of Basic plan, plus
  • White label widget
  • Qualify leads automatically
  • Includes features of All plan
Business
$199 /Month

Features

  • Unlimited Operators
  • 5 widgets
  • 5000 conversations/month
  • Includes features of Pro plan
  • Includes features of All plan
Enterprise
Custom

Chatlio offers Enterprise pricing plan on basis of request. Contact the vendor to get the latest pricing detail.

View Price Page

SCREENSHOTS

Helpshift Screenshots
View 2 screenshot(s)
Chatlio Screenshots
View 8 screenshot(s)

INTEGRATIONS

  • Dropbox Business
  • Google Analytics
  • Quickbooks
  • Salesforce
  • Zendesk Talk
  • Campaign Monitor
  • MailChimp
  • Constant Contact
    NA

ALTERNATIVES

Top alternatives to Helpshift

Zendesk Talk
Zendesk Talk
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to Chatlio

Intercom
Intercom
Binder
Binder
DocLink.me
DocLink.me
Stashit
Stashit
DeveloperHub.io
DeveloperHub.io