HelpOnClick vs Giosg Comparison

Remove All ADD PRODUCT HelpOnClick Giosg	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HelpOnClick Live Chat Software (31 Ratings)	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Giosg Live Chat Software (12 Ratings)
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ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HelpOnClick Live Chat Software (31 Ratings)	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Giosg Live Chat Software (12 Ratings)
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Overview

Summary

HelpOnclick empowers website owners to convert their visitors into paying customers and boost retention rate by 40 percent. Users only need an Internet connection along with a PC or mobile device to stay in touch with their customers 24/7. It also comes with a virtual agent that instantly replies to customer queries based on the knowledge-base. Live chat can be set up on the website within 5 minutes without the need for any programming skills. It enables customer support teams to chat from anywhere and provide in-depth answers to all queries. It seamlessly integrates with all types of devices as users can install apps onto their browser, directly on the Operating System, or even mobile devices. The Live Chat features include everything that the customers need to set up, customize, monitor, chat, and learn from live chat sessions. Once the setup has been completed by pasting a simple HTML code on the website of users, the tool can be customized to their needs. ..show more

Giosg, an intelligent live chat platform, helps organisations improve their lead conversion rates to grow an individual business. Owners get to generate sales-ready leads besides focusing on customer satisfaction and retention levels. With meaningful interactions through the software, enterprises can compartmentalize cold leads and give more attention to converting leads that are fast to close and ready to buy. Moreover, the AI-powered solution provides additional support to make it easy for users to recognise their potential leads among other website visitors. Giosg helps organisations bring their sales, marketing and customer support together to improve the entire customer journey, enabling them to deliver excellent experiences. Besides, it also turns out to be an appropriate solution to maximise Customer Lifetime Value (CLV), minimise Customer Acquisition Costs (CAC), and optimise Return On Marketing Investment (ROMI). Moreover, Giosg offers adequate support in developing workflows and employee efficiency, resulting in greater sales, marketing productivity, and exceeding customer expectations. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Plano, TX / +1 (972) 8918910

Helsinki, Finland

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $12 /User/Month $10.2 per User per Month billed Quarterly Features 100 chats per month 5 departments 1 website No Virtual Agent All the Plans includes these Features Real-Time Traffic Monitor Web, Desktop and Mobile Apps Social Media Integrations Advanced Reporting Advanced Invitation Rules Lifetime Chat History Third Party Integrations Security Advanced $19 /User/Month $16.2 per User per Month billed Quarterly Features Unlimited chats Unlimited departments 5 websites Virtual Agent Included Includes features of All Plan View Price Page	Starter Others €49 per Month Get started with easy-to-use chat solution with a 10-day free trial Features Manage simultaneous chats Chat on-the-go with giosg BAR mobile app Automate proactive messages 'Starter' message targeting and customisation Get visitor insight & chat with high potential customers Customised chat window Canned responses Chat statistics reporting Growth Others €149 per Month Customise and target chat conversations. Boost team performance! Features Includes features of Starter plan, plus 'Growth' message targeting and customisation Set up chatrooms based on website content Route chats between teams Team performance reporting Team internal chat Gamify your targets to boost performance Performance Others €399 per Month Optimise your customer experience and automate your workflows Features Includes features of Growth plan, plus Unlimited message targeting and customisation Run A/B tests to optimise your messages Integrate with your CRM and ticket systems Integrate with Facebook and WhatsApp Reach out to new customers on partner websites Enterprise Custom Fully-customised chat solution to optimize your website's ROI Features Customise your Live Chat solution Interaction Designer integration Choose your add-ons Optimisation consulting View Price Page

Compare HelpOnClick vs Giosg

HelpOnClick

Giosg

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES