Home/Live Chat Software/HelpCrunch vs CustomerlyUpdated on: March 29, 2024

Compare HelpCrunch vs Customerly

92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. ..show more

Customarily is a customer lifecycle software explicitly built to help client-facing businesses to manage their relationship with customers. This tool offers support, collects feedback, and automates processes, such as requesting routing and email marketing. Customarily is a very useful tool that assists businesses to increase sales, revenue, and customer relationships through live chat software that provides the support of video calls, knowledge base, typing reviews, and surveys. Customarily software manages the businesses and the entire customer lifecycle by creating and prospering relationships with customers. This all-in-one software offers models for customer intelligence marketing survey and CRM; all these models are completely incorporated to offer streamlined Customer Management workflows. Customerly will prove to be an effective tool for businesses as it helps them segment customers within customerly tools to send automated surveys or messages or deliver targeted marketing campaigns. Moreover, the customary offers tools to design newsletters and build email templates and campaigns that can be analyzed regarding click and open rates. Customarily offers top-class support for businesses offering basic, pro, and enterprise pricing strategies for solopreneurs and enterprises. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Wilmington, Delaware / +1 650-741-0034

Dublin, Ireland

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Standard (Live chat)
$15 /User/Month

Features

  • 1 chat widget
  • 3 chat auto messages
  • 3 popups
  • Help desk
  • Knowledge base
  • Full customization
  • HelpCrunch branding
  • Live chat support
Premium(Live chat)
$25 /User/Month

Features

  • 5 chat widgets
  • Unlimited chat auto messages
  • Unlimited popups
  • Help desk
  • Knowledge base
  • Advanced customization
  • Remove HelpCrunch branding
  • High priority live chat support
Enterprise(Live Chat)
Custom

Features

  • Includes features of Premium plan, plus
  • 5+ chat widgets
  • 20+ team members
  • Personal onboarding assistant
Standard (Live Chat and Email)
$29 /User/Month

Features

  • 1 chat widget
  • 3 chat auto messages
  • 3 popups
  • 3 email auto messages
  • 1000 emails per team member
  • Email forwarding
  • Help desk
  • Knowledge base
  • Full customization
  • HelpCrunch branding
  • Live chat support
Premium (Live Chat and Email)
$49 /User/Month

Features

  • 5 chat widgets
  • Unlimited chat auto messages
  • Unlimited popups
  • Unlimited email auto messages
  • 10,000 emails per team member
  • Email forwarding
  • Help desk
  • Knowledge base
  • Advanced customization
  • Remove HelpCrunch branding
  • High priority live chat support
Enterprise (Live Chat and Email)
Custom

Features

  • Includes features of Premium plan, plus
  • 5+ chat widgets
  • 20+ team members
  • 200000+ emails
  • Personal onboarding assistant
View Price Page
Basic
Free

Features

  • Included 2 teammates
  • 30 days history
  • Unlimited contacts
  • Live Chat
  • Conversation Inbox
  • Help center
  • Mobile App
Startup
$29 /Month

Features

  • Included 5 teammates
  • 180 days history
  • 2,000 Free Contacts
  • Email Marketing
  • Marketing Automation
  • CRM
  • Out of office
  • Pre-Chat Surveys
  • In-Chat Help Center
  • Chat with Us
  • Live Chat custom icons
  • Help Center custom domain
  • Facebook Messenger
  • Typing Previews
  • Email Ticketing Forward
  • Private Notes
  • Zapier Integration
  • Calendly Integration
  • Block Users
Pro
$87 /Month

Features

  • Included 10 teammates
  • Unlimited days history
  • 5,000 Free Contacts
  • Video Call & Screen share
  • AutoReply
  • In-Chat Surveys
  • NPS Surveys
  • Canned Responses
  • Smart Assignment rules
  • Live Translate
  • Remove Branding
Enterprise
$159 /Month

Features

  • 10+ teammates
  • Unlimited days history
  • Tailored contacts
  • Team Reports
  • Hand-by-hand setup
  • Quicker Customer Support
  • Tailored Contacts
View Price Page

SCREENSHOTS

HelpCrunch Screenshots
Customerly Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Wix
  • Drupal
  • Slack
  • Segment
  • OpenCart
  • PrestaShop
  • Mixpanel
  • Squarespace
  • Google Analytics
  • Salesforce
  • Jimdo
  • Shopify
  • Zapier
  • WordPress
  • Google Analytics
  • Shopify
  • Zapier
  • Google Tag Manager

ALTERNATIVES

Top alternatives to HelpCrunch

Intercom
Intercom
Zendesk Talk
Zendesk Talk
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to

Top alternatives to Customerly

Intercom
Intercom
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
LiveChat
LiveChat