Home/Help Desk Software/Help Scout vs Faveo HELPDESKUpdated on: March 28, 2024

Compare Help Scout vs Faveo HELPDESK

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk
Freshdesk Help Desk Software (2241 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk
Jitbit Helpdesk Help Desk Software (137 Ratings)
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk

Freshdesk

Help Desk Software (2241 Ratings)
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk

Jitbit Helpdesk

Help Desk Software (137 Ratings)
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Start Free Trial

Start Free Trial

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Overview

Summary

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. ..show more

Faveo HELPDESK is an intuitive helpdesk ticketing system providing adequate help with customer service management, incident management and SLA management backed by a built-in knowledge base. SMEs, startups and enterprises can get the software deployed with ease and start getting their work schedule streamlined on the go. Moreover, Faveo HELPDESK also offers real-time integration with external social media platforms like Facebook, Whatsapp, MSG91, Twitter and Microsoft Active Directory providing necessary help. Companies can also depend on the same to get their service rebranded by adding favourable colours and matching styles alike. Dedicated account managers assigned to individual user organisations by Faveo HELPDESK promises comprehensive support on priority. It abides by GDPR and EU data policies, offering stringent protection against all types of security hassles. Service data stored by the software gets used to improve internal functionalities, send service-specific communications and respond to customer inquiries in real-time. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing It helps in automatically directing queries and data to the appropriate agent.

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Concurrent Calling Allows to place more calls simultaneously without reducing call quality.

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Multi-language Support Available in multiple languages to support global customers

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

Bangalore, India / +91 80 4709 2805

San Bruno, California / +1 (866) 832-3090

Edinburgh, Scotland - BH16 6FH / +1 646-397-7708

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Standard
$25 /User/Month

Features

  • 2 shared inboxes with email, live chat, and social channels
  • 1 Docs knowledge base
  • Beacon help widget
  • Automated workflows
  • In-app messaging
  • Custom reports
  • API and 100+ integrations
Plus
$50 /User/Month

Features

  • 5 shared inboxes with email, live chat, and social channels
  • 2 Docs knowledge bases w/ restricted access
  • 25 free light users
  • Advanced permissions
  • Advanced tracking w/ custom fields
  • Group users into teams
  • Treat groups of users as a team for assignments, automations, and reporting
  • AI summarize
  • AI assist
  • Custom reports w/ unlimited history
  • Salesforce, Jira, HubSpot apps
Pro
$65 /User/Month

billed Yearly

Security, scale, and hands-on service for large teams

Features

  • 25 shared inboxes with email, live chat, and social channels
  • 10 Docs knowledge bases w/ restricted access
  • 50 free light users
  • Enterprise security
  • HIPAA compliance
  • Tiered discounts
  • Concierge onboarding services
  • Dedicated account manager w/ account optimization reviews
  • Quarterly team training
  • Advanced API access
View Price Page
Freelancer (Helpdesk - Perpetual)
Free

Features

  • Limited time offer
  • Use on one domain/site
  • Advance Features
  • 2 Agents
  • API documentation
  • Perpetual License
Startup (Helpdesk - Perpetual)
$691 Others

Features

  • Use on one domain/site
  • Advance Features
  • 5 Agents
  • 1 Year free support & software updates
  • Plugins Multi platform integration
  • API documentation
  • Perpetual License
SME (Helpdesk - Perpetual)
$1382 Others

Features

  • Use on one domain/site
  • Advance Features
  • 10 Agents
  • 1 Year free support & software updates
  • Plugins Multi platform integration
  • API documentation
  • Perpetual License
Enterprise (Helpdesk - Perpetual)
Custom

Features

  • Use on one domain/site
  • Advance Features
  • Unlimited Agents
  • Source Code
  • 1 Year free support & software updates
  • Plugins Multi platform integration
  • API documentation
  • Premium Support
  • Perpetual License
Freelancer (Helpdesk - Recurring)
Free

Features

  • Use on one domain/site
  • Installation & Configuration
  • Advance Features
  • 2 Agents
  • API documentation & support
  • Recurring License
Startup (Helpdesk - Recurring)
$72 /Month

Features

  • Use on one domain/site
  • Advance Features
  • 5 Agents
  • Free support & software updates
  • Plugins Multi platform integration
  • API documentation & support
  • Recurring License
SME (Helpdesk - Recurring)
$144 /Month

Features

  • Use on one domain/site
  • Advance Features
  • 10 Agents
  • Free support & software updates
  • Plugins Multi platform integration
  • API documentation & support
  • Recurring License
Company (Helpdesk - Recurring)
Custom

Features

  • Use on one domain/site
  • Advance Features
  • Unlimited Agents
  • Free support & software updates
  • Plugins Multi platform integration
  • API documentation & support
  • Recurring License
Faveo Managed Cloud Hosting
$36 Others
  • Faveo Cloud 1 : $36
    • 2 vCPU
    • 4 GB RAM
    • 40 GB Disk Space
    • 20 TB Traffic
  • Faveo Cloud 2 : $47
    • 2 vCPU
    • 8 GB RAM
    • 80 GB Disk Space
    • 20 TB Traffic
  • Faveo Cloud 3 : $71
    • 4 vCPU
    • 16 GB RAM
    • 160 GB Disk Space
    • 20 TB Traffic
  • Faveo Cloud 4 : $139
    • 8 vCPU
    • 32 GB RAM
    • 240 GB Disk Space
    • 20 TB Traffic

Features

  • 7 days backup retained. Daily once a day backup taken
  • Managed Server
View Price Page
Free
Free

Get going for free

Features

  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

Intuitive, industry-leading support for growing businesses

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

Advanced automation for high performance

Features

  • Includes features of Growth plan, plus
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
Enterprise
$95 /User/Month

Fully featured with bots for enterprise-level support

Features

  • Includes features of Pro plan, plus
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Assist bot
  • Email bot
  • Audit log (Freddy)
  • Skill-based routing
  • Knowledge base approval workflow (Freddy)
  • Flexible knowledge base hierarchy (Freddy)
  • IP range restriction (Freddy)
  • Auto-triage (Freddy)
  • Article suggester
  • Canned response suggester
  • AI-powered social signals
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
View Price Page
Freelancer
$29 /Month

The essentials to provide basic support for clients

Features

  • 1 agent
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Startup
$69 /Month

For aspiring teams getting traction

Features

  • 4 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Company
$129 /Month

Established profitable businesses

Features

  • 7 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
Enterprise
$249 /Month

Big and serious enterprises with thousands of clients

Features

  • 9 agents, $29 extra
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
  • Hide "powered by Jitbit"
  • Expedited support
  • HIPAA compliance, BAA
Small (For Your Server)
$2199 Others

Medium sized support teams

Features

  • 10 agents
  • Free upgrades for 1 year
  • Perpetual license
Company (For Your Server)
$3799 Others

For established profitable businesses

Features

  • 20 agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
Enterprise (For Your Server)
$6499 Others

For enterprise-scale internal & external support

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
Source Codes
Custom

Need to review and modify the source codes

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
  • Source codes included
View Price Page

SCREENSHOTS

Help Scout Screenshots
View 6 screenshot(s)
Faveo HELPDESK Screenshots
Freshdesk Screenshots
View 5 screenshot(s)
Jitbit Helpdesk Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • Olark
  • BriteVerify
  • Weglot
  • Textline
  • Userlike
  • Clockify
  • Metorik
  • Slack
  • Elevio
  • Segment
  • Kissmetrics
  • Databox
  • CircleLoop
  • Mixpanel
  • Plecto
  • Trello
  • Aircall
  • Paperform
  • FullStory
  • Census
  • Zapier
  • Capsule
  • Freshbooks
  • Nicereply
  • TalkDesk
  • WordPress
  • Integromat
  • Campaign Monitor
  • MailChimp
  • Fivetran
  • Transifex
  • OnePageCRM
  • Hively
  • Constant Contact
  • Close
  • HubSpot CRM
  • WooCommerce
  • SnapEngage
  • Salesforce
  • Chatra
  • Shopify
  • Pipedrive CRM
  • Jira
    NA
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule
  • WordPress
  • Visual Studio IDE
  • Dropbox Business
  • Asana
  • Slack
  • SurveyMonkey
  • GitHub
  • Trello
  • GitLab
  • Harvest
  • Google Drive
  • Zapier
  • Jira

ALTERNATIVES

Top alternatives to Help Scout

Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Intercom
Intercom
Zendesk Talk
Zendesk Talk
Front
Front
Freshdesk
Freshdesk

Top alternatives to Faveo HELPDESK

Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout
LiveAgent
LiveAgent