Help Scout vs Atera Comparison

Remove All	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Help Scout Help Desk Software (694 Ratings)	Remove Atera Remote Monitoring and Management Software (613 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2074 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (2916 Ratings)
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Remove All	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Help Scout Help Desk Software (694 Ratings)	Remove Atera Remote Monitoring and Management Software (613 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2074 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (2916 Ratings)
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Overview

Summary

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. ..show more

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Boston, Massachusetts

Tel Aviv, Israel

San Bruno, California / +1 (866) 832-3090

San Francisco, California - 94103 / +1 415-418-7506

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Standard $25 /User/Month Features 2 shared inboxes with email, live chat, and social channels 1 Docs knowledge base Beacon help widget Automated workflows In-app messaging Custom reports API and 100+ integrations Plus $50 /User/Month Features 5 shared inboxes with email, live chat, and social channels 2 Docs knowledge bases w/ restricted access 25 free light users Advanced permissions Advanced tracking w/ custom fields Group users into teams AI summarize AI assist Custom reports w/ unlimited history Salesforce, Jira, HubSpot apps Pro $65 /User/Month billed Yearly Security, scale, and hands-on service for large teams Features 10+ users 25 shared inboxes with email, live chat, and social channels 10 Docs knowledge bases w/ restricted access 50 free light users Enterprise security HIPAA compliance Tiered discounts Concierge onboarding services Dedicated account manager w/ account optimization reviews Quarterly team training Advanced API access View Price Page	Pro (MSP) $119 /User/Month Features Remote management, automations & scripting Windows support Remote monitoring and alerts Patch management Remote access using Splashtop (up to 2 concurrent sessions) API Access Reports Helpdesk & ticket automation Custom support addresses (up to 5) Customer support portal SLA and automated time tracking File view Contracts & invoicing Azure AD integration Audit log Mobile app (iOS & Android) Growth (MSP) $149 /User/Month Features Includes features of Pro plan, plus Mac and Linux support Remote access using AnyDesk Splashtop concurrent sessions (unlimited) Custom support addresses (up to 10 ) Advanced analytics Chat with end users Custom asset types (up to 5) File transfer (up to 15GB per month) Extended retention audit log Integrations with QuickBooks Online & Xero CSV QuickBooks Desktop export Power (MSP) $199 /User/Month Features Includes features of Growth plan, plus Custom analytics Custom support addresses (unlimited) Custom asset types (up to 20) File transfer (up to 50GB per month) Audit log - 1 year retention Data recovery Super Power (MSP) Custom Enterprise-grade services that accelerate response time Features Includes features of Power plan, plus Single sign-on (SSO) Azure AD continuous sync Private software repository Custom domain SSL for Customer Portal Tailored Atera onboarding Atera premium customer support Dedicated account manager Audit log - 7 year retention Unlimited custom analytics Custom asset types (unlimited) File transfer (up to 100GB per month) Network scanning and monitoring Business associate agreement (BAA) under HIPAA 99.9% uptime SLA%* AI Suite Professional (IT Department) $169 /User/Month Features Remote management, automations & scripting Windows, Mac and Linux support Remote monitoring and alerts Remote access using Splashtop (up to 2 concurrent sessions) Patch Management Azure AD integration Reports Ticket automation Audit log Custom support address Service portal File view and transfer (up to 15GB per month) Mobile app (iOS & Android) Expert (IT Department) $199 /User/Month Features Includes features of Professional plan, plus Remote access using Anydesk Splashtop concurrent sessions (unlimited) Chat with end users 7 preset reports Ticket auto - tagging Custom assets types (up to 5) File transfer (up to 50GB per month) Extended audit log Custom support addresses (up to 2) Master (IT Department) $239 /User/Month Features Includes features of Expert plan, plus Build your own reports Audit log - 1 year retention Custom support addresses (unlimited) Custom asset types (up to 20) File transfer (up to 80GB per month) Data recovery Enterprise (IT Department) Custom For departments who need enterprise-grade services and integrations Features Includes features of Master plan, plus Single sign-on (SSO) Azure AD continuous sync Private software repository Custom domain SSL for Service Portal Tailored Atera onboarding Atera premium customer support Dedicated account manager Audit log - 7 year retention Unlimited custom analytics Custom asset types (unlimited) File transfer (up to 100GB per month) Network scanning and monitoring Business associate agreement (BAA) under HIPAA 99.9% uptime SLA* AI Suite View Price Page	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page	Suite Team $69 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Suite Growth $115 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Suite Professional $149 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Suite Enterprise Custom Features: Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Eligible for Advanced Data Privacy and Protection add-on Sandbox AI-powered Content Cues Content blocks Custom agent roles Dynamic, Contextual workspaces Suite Enterprise Plus Custom A comprehensive solution that meets all enterprise needs. Features Optimize support and fine-tune change management with our most robust sandbox Scale your business with our highest API rate limits Protect your operations with enhanced disaster recovery View Price Page

Compare Help Scout vs Atera

Help Scout

Atera

Freshdesk

Zendesk Support

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES