Home/Product Analytics Software/Heap vs PendoUpdated on: March 28, 2024

Compare Heap vs Pendo

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Overview

Summary

Heap offers a smarter way to build digital products. With comprehensive data collection and structured processes, Heap helps Product Managers understand their users, make data-driven decisions, and craft delightful digital experiences. Retroactive and codeless user analytics provide greater access to data and more granularity. Your team can always gather insights, generate hypotheses, and evaluate impact without waiting for developer resources. Decouple analytics from code with the flexibility of Virtual Events. Retroactively name, modify, merge, or create new Virtual Events for each user interaction without writing new tracking code or changing the underlying data. With Autocapture and Virtual Events, Heap delivers the most complete customer dataset. Never worry about what an event is, if it’s outdated, or what the context behind it is. Give everyone at your company instant access to behavioral insights. Enable your organization to make better decisions based on more complete customer data. ..show more

Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1.415.938.9398

Raleigh, North Carolina - 27601 / +1 919-275-5477

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Free
Find product-market fit

Access to

  • Up to 10k sessions/month
  • 1 Project
  • Unlimited user licenses
  • Auto captured events
  • 2 Sources
  • Data Dictionary
  • Standard analysis

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - 2
  • Projects - 1

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)

SECURITY

  • SOC-2 Compliance

CUSTOMER SUCCESS

  • Onboarding & Implementation - Self-Service
  • Heap University
Growth
Custom

Growth
Scale your start-up

All Free features, plus

  • Up to 40k sessions/month
  • All sources
  • 1 Destination
  • CSV export

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - Ultimate
  • Projects - 1

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)

INTEGRATIONS

  • Heap Activate - Connect 1 Destination

SECURITY

  • SOC-2 Compliance

CUSTOMER SUCCESS

  • Basic Technical Support
  • Onboarding & Implementation - Self-Service
  • Professional Services Packages
  • Heap University
Pro
Custom

Pro
Empower larger teams

All Growth features, plus

  • Custom sessions
  • 3 Projects
  • Access to all add-ons
  • Account-based analysis
  • Single Sign-On
  • Two-Factor Authentication

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting
  • Account-Based Analytics

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - Ultimate
  • Projects - 3(Add-on More)

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)
  • Governance(Advanced) - Add-on

INSIGHTS

  • Report Alerts - Add-on

INTEGRATIONS

  • Heap Activate - Connect Custom Destinations
  • Heap Connect - Add-on

SECURITY

  • SOC-2 Compliance
  • Single Sign-On
  • Two-Factor Authentication

CUSTOMER SUCCESS

  • Basic Technical Support
  • Standard Support
  • Premium Support - Add-on
  • Onboarding & Implementation - Custom
  • Professional Services Packages
  • Heap University
  • Training Sessions with Heap Experts
  • Customer Success Manager
Premier
Custom

Premier
Drive agile collaboration across your organization

All Pro features, plus

  • Unlimited projects
  • Heap Connect
  • Heap Activate
  • Advanced Governance
  • Report Alerts
  • Premier support

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting
  • Account-Based Analytics

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - Unlimited
  • Projects - Unlimited

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)
  • Governance(Advanced)

INSIGHTS

  • Report Alerts

INTEGRATIONS

  • Heap Activate
  • Heap Connect

SECURITY

  • SOC-2 Compliance
  • Single Sign-On
  • Two-Factor Authentication

CUSTOMER SUCCESS

  • Basic Technical Support
  • Standard Support
  • Premium Support
  • Onboarding & Implementation - Custom
  • Professional Services Packages -
  • Premium Packages Available
  • Heap University
  • Training Sessions with Heap Experts
  • Customer Success Manager
  • Success Architect - Add-on
View Price Page
Free
Free

Features

  • 1 Web app key
  • 1 Mobile app key (for iOS, Android)
  • Up to 1,000 monthly active users
  • Unlimited feature and page tagging
  • Use of In-app guides

Team
Custom

Features

  • Everything in free plus:
  • Single app key for web or mobile
  • Customizable monthly active users
  • Analytics
  • In-app guides
  • API access
Pro
Custom

Features

  • Includes features of Portfolio Edition plan, plus
  • Feedback
  • Roadmap
  • Enterprise integrations
  • Security audit
  • SAML 2.0 SSO
  • CNAME records
Enterprise
Custom

Features

  • Everything in Pro plus
  • 1 additional application key for web or mobile
  • Pendo install on a dev environment
  • Up to 3 integrations
  • Security audit
  • 24/5 Live chat support & faster SLAs
View Price Page

SCREENSHOTS

Heap Screenshots
View 5 screenshot(s)
Pendo Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • GitHub
  • Segment
  • Optimizely
  • Intercom
  • WordPress
  • DOMO
  • Slack
  • Confluence
  • Segment
  • Looker
  • Drift
  • FullStory
  • Zendesk Chat
  • InVision
  • Salesforce
  • Zapier

ALTERNATIVES

Top alternatives to Heap

Tree
Tree
STACK
STACK
Mitzu
Mitzu
MVP Tester
MVP Tester
Palzin Track
Palzin Track

Top alternatives to Pendo

Intercom
Intercom
Appcues
Appcues
FullStory
FullStory
Heap
Heap
WalkMe
WalkMe