Home/Product Analytics Software/Heap vs LogRocketUpdated on: April 19, 2024

Compare Heap vs LogRocket

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Overview

Summary

Heap offers a smarter way to build digital products. With comprehensive data collection and structured processes, Heap helps Product Managers understand their users, make data-driven decisions, and craft delightful digital experiences. Retroactive and codeless user analytics provide greater access to data and more granularity. Your team can always gather insights, generate hypotheses, and evaluate impact without waiting for developer resources. Decouple analytics from code with the flexibility of Virtual Events. Retroactively name, modify, merge, or create new Virtual Events for each user interaction without writing new tracking code or changing the underlying data. With Autocapture and Virtual Events, Heap delivers the most complete customer dataset. Never worry about what an event is, if it’s outdated, or what the context behind it is. Give everyone at your company instant access to behavioral insights. Enable your organization to make better decisions based on more complete customer data. ..show more

LogRocket is a product analytics software that assists companies to improve their performance and offer a supreme product experience. It provides fixes to issues and drives engagements accordingly. The software understands real-time bugs and provides solutions for bettering customer support. Besides, it provides services that help developers to reproduce pixel-perfect replay for every session. Further, with LogRocket software professionals can resolve support tickets at a reduced time. It integrates the support workflow of the developers and helps them identify issues virtually. It also helps developers by monitoring and alerting issues beforehand, preventing regression. Every issue that a developer client faces gets equal importance. Further, it categorises the issues according to their priority. LogRocket’s functions are free of framework or language. Moreover, the software also integrates with a company's tools that they are already using to smoothen the process of fixing issues. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1.415.938.9398

Boston, Massachusetts / +1 855-564-7625

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Free
Find product-market fit

Access to

  • Up to 10k sessions/month
  • 1 Project
  • Unlimited user licenses
  • Auto captured events
  • 2 Sources
  • Data Dictionary
  • Standard analysis

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - 2
  • Projects - 1

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)

SECURITY

  • SOC-2 Compliance

CUSTOMER SUCCESS

  • Onboarding & Implementation - Self-Service
  • Heap University
Growth
Custom

Growth
Scale your start-up

All Free features, plus

  • Up to 40k sessions/month
  • All sources
  • 1 Destination
  • CSV export

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - Ultimate
  • Projects - 1

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)

INTEGRATIONS

  • Heap Activate - Connect 1 Destination

SECURITY

  • SOC-2 Compliance

CUSTOMER SUCCESS

  • Basic Technical Support
  • Onboarding & Implementation - Self-Service
  • Professional Services Packages
  • Heap University
Pro
Custom

Pro
Empower larger teams

All Growth features, plus

  • Custom sessions
  • 3 Projects
  • Access to all add-ons
  • Account-based analysis
  • Single Sign-On
  • Two-Factor Authentication

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting
  • Account-Based Analytics

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - Ultimate
  • Projects - 3(Add-on More)

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)
  • Governance(Advanced) - Add-on

INSIGHTS

  • Report Alerts - Add-on

INTEGRATIONS

  • Heap Activate - Connect Custom Destinations
  • Heap Connect - Add-on

SECURITY

  • SOC-2 Compliance
  • Single Sign-On
  • Two-Factor Authentication

CUSTOMER SUCCESS

  • Basic Technical Support
  • Standard Support
  • Premium Support - Add-on
  • Onboarding & Implementation - Custom
  • Professional Services Packages
  • Heap University
  • Training Sessions with Heap Experts
  • Customer Success Manager
Premier
Custom

Premier
Drive agile collaboration across your organization

All Pro features, plus

  • Unlimited projects
  • Heap Connect
  • Heap Activate
  • Advanced Governance
  • Report Alerts
  • Premier support

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting
  • Account-Based Analytics

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - Unlimited
  • Projects - Unlimited

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)
  • Governance(Advanced)

INSIGHTS

  • Report Alerts

INTEGRATIONS

  • Heap Activate
  • Heap Connect

SECURITY

  • SOC-2 Compliance
  • Single Sign-On
  • Two-Factor Authentication

CUSTOMER SUCCESS

  • Basic Technical Support
  • Standard Support
  • Premium Support
  • Onboarding & Implementation - Custom
  • Professional Services Packages -
  • Premium Packages Available
  • Heap University
  • Training Sessions with Heap Experts
  • Customer Success Manager
  • Success Architect - Add-on
View Price Page
Developer
Free

Features

  • Includes 1,000 sessions / mo
  • 1-month data retention
Team
$99 /Month

Starting from $99 per month

Features

  • Starting at 10,000 sessions / month
  • Starting at 1-month data retention
Professional
Custom

Features

  • Any volume of sessions
  • Advanced features
  • Self-hosted available
View Price Page

SCREENSHOTS

Heap Screenshots
View 5 screenshot(s)
LogRocket Screenshots

INTEGRATIONS

  • GitHub
  • Segment
  • Optimizely
    NA

ALTERNATIVES

Top alternatives to Heap

Tree
Tree
STACK
STACK
Mitzu
Mitzu
MVP Tester
MVP Tester
Palzin Track
Palzin Track

Top alternatives to LogRocket

Dynatrace
Dynatrace
Mixpanel
Mixpanel
PostHog
PostHog
Google Analytics
Google Analytics
Hotjar
Hotjar