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Updated on: November 29, 2020

Heap vs FullStory

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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Heap offers a smarter way to build digital products. With comprehensive data collection and structured processes, Heap helps Product Managers understand their users, make data-driven decisions, and craft delightful digital experiences. Retroactive and codeless user analytics provide greater access to data and more granularity. Your team can always gather insights, generate hypotheses, and evaluate impact without waiting for developer resources. Decouple analytics from code with the flexibility of Virtual Events. Retroactively name, modify, merge, or create new Virtual Events for each user interaction without writing new tracking code or changing the underlying data. With Autocapture and Virtual Events, Heap delivers the most complete customer dataset. Never worry about what an event is, if it’s outdated, or what the context behind it is. Give everyone at your company instant access to behavioral insights. Enable your organization to make better decisions based on more complete customer data. ..read more

Fullstory houses a host of features for detailed heatmap generation and other analytics. The first being the heatmaps, which is generated by tracking the user’s activity on your website. The heatmaps are generated with sprayed colours of different tones on various segments on your website, depending upon the level of interaction made. You can analyze the reports by filtering the results on the basis of filter like Top users, the device used, etc. Fullstory can also record the entire user session so that you never miss any detail of how user interaction. Alongside the user’s interaction, it also records and detects errors in JavaScript console logs. Concerning the user’s privacy, it prevents collecting of sensitive user's data like location, IP address and web domain. It also identifies error/dead clicks, bugs, and pop-ups that degrade the user’s experience. Minute details like rage click and thrashing mouse also taken into account by the software. Moreover, you can also export CSV userlist for your searches and segments. Lastly, you can share the reports with other team members using the ‘Collaborate’ feature. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1.415.938.9398

Atlanta, Georgia

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

For young businesses and side projects

Features

  • Limited session volume
  • 3 months data history
  • 1 user license
  • 1 project
  • Silver support
Growth
Custom

Only available to startups under 20 employees

Features

  • Limited session volume
  • 1 year data history
  • 10 user licenses
  • 5 projects
  • Gold support
Enterprise
Custom

For businesses that rely on customer data and behavioral analytics.

Features

  • Custom session volume
  • Minimum 1 year data history
  • Custom user licenses
  • Custom projects
  • Platinum support & services
View Price Page
Free
Free

Features

  • Sessions per month - 1,000
  • User Trends
  • Event Funnels
  • Engagement Heatmaps
  • Dev Tools
  • Co-browsing
  • Frustration Signals
  • Rage Grade
  • Session Replay
  • OmniSearch
  • User Segmentation
  • Integrations
  • Session Notes
  • Shareable Session Links
  • Exclude Sensitive Data
  • Restrict by IPS, User Agent, or Location
  • Consent API
  • Custom Events
  • FS.Identify API
  • Delete Users
Business
Custom

Features

  • Include Free plan, plus
  • Session Replay
  • OmniSearch
  • User Trends
  • Event Funnels
  • Engagement Heatmaps
  • Dev Tools
  • Frustration Signals
Enterprise
Custom

Features

  • Include Business plan, plus
  • Conversions
  • Data Export
  • Segment Alerts
  • Multi-org management
  • SAML Single Sign-on
  • Priority Support Queue
View Price Page

SCREENSHOTS

Heap Screenshots
View 5 screenshot(s)
FullStory Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • GitHub
  • Segment
  • Optimizely
    NA

ALTERNATIVES

Top alternatives to Heap

STACK
Pendo
SiteWit
Pushlytics
Viavoo

Top alternatives to FullStory

Hotjar
Smartlook
Crazy Egg
Lucky Orange
Mouseflow