Home/Product Analytics Software/Heap vs FullStoryUpdated on: April 20, 2024

Compare Heap vs FullStory

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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Heap offers a smarter way to build digital products. With comprehensive data collection and structured processes, Heap helps Product Managers understand their users, make data-driven decisions, and craft delightful digital experiences. Retroactive and codeless user analytics provide greater access to data and more granularity. Your team can always gather insights, generate hypotheses, and evaluate impact without waiting for developer resources. Decouple analytics from code with the flexibility of Virtual Events. Retroactively name, modify, merge, or create new Virtual Events for each user interaction without writing new tracking code or changing the underlying data. With Autocapture and Virtual Events, Heap delivers the most complete customer dataset. Never worry about what an event is, if it’s outdated, or what the context behind it is. Give everyone at your company instant access to behavioral insights. Enable your organization to make better decisions based on more complete customer data. ..show more

Fullstory houses a host of features for detailed heatmap generation and other analytics. The first being the heatmaps, which is generated by tracking the user’s activity on your website. The heatmaps are generated with sprayed colours of different tones on various segments on your website, depending upon the level of interaction made. You can analyze the reports by filtering the results on the basis of filter like Top users, the device used, etc. Fullstory can also record the entire user session so that you never miss any detail of how user interaction. Alongside the user’s interaction, it also records and detects errors in JavaScript console logs. Concerning the user’s privacy, it prevents collecting of sensitive user's data like location, IP address and web domain. It also identifies error/dead clicks, bugs, and pop-ups that degrade the user’s experience. Minute details like rage click and thrashing mouse also taken into account by the software. Moreover, you can also export CSV userlist for your searches and segments. Lastly, you can share the reports with other team members using the ‘Collaborate’ feature. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1.415.938.9398

Atlanta, Georgia

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Free
Find product-market fit

Access to

  • Up to 10k sessions/month
  • 1 Project
  • Unlimited user licenses
  • Auto captured events
  • 2 Sources
  • Data Dictionary
  • Standard analysis

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - 2
  • Projects - 1

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)

SECURITY

  • SOC-2 Compliance

CUSTOMER SUCCESS

  • Onboarding & Implementation - Self-Service
  • Heap University
Growth
Custom

Growth
Scale your start-up

All Free features, plus

  • Up to 40k sessions/month
  • All sources
  • 1 Destination
  • CSV export

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - Ultimate
  • Projects - 1

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)

INTEGRATIONS

  • Heap Activate - Connect 1 Destination

SECURITY

  • SOC-2 Compliance

CUSTOMER SUCCESS

  • Basic Technical Support
  • Onboarding & Implementation - Self-Service
  • Professional Services Packages
  • Heap University
Pro
Custom

Pro
Empower larger teams

All Growth features, plus

  • Custom sessions
  • 3 Projects
  • Access to all add-ons
  • Account-based analysis
  • Single Sign-On
  • Two-Factor Authentication

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting
  • Account-Based Analytics

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - Ultimate
  • Projects - 3(Add-on More)

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)
  • Governance(Advanced) - Add-on

INSIGHTS

  • Report Alerts - Add-on

INTEGRATIONS

  • Heap Activate - Connect Custom Destinations
  • Heap Connect - Add-on

SECURITY

  • SOC-2 Compliance
  • Single Sign-On
  • Two-Factor Authentication

CUSTOMER SUCCESS

  • Basic Technical Support
  • Standard Support
  • Premium Support - Add-on
  • Onboarding & Implementation - Custom
  • Professional Services Packages
  • Heap University
  • Training Sessions with Heap Experts
  • Customer Success Manager
Premier
Custom

Premier
Drive agile collaboration across your organization

All Pro features, plus

  • Unlimited projects
  • Heap Connect
  • Heap Activate
  • Advanced Governance
  • Report Alerts
  • Premier support

ANALYTICS

  • Ad-Hoc Analytics
  • Reporting
  • Account-Based Analytics

DATA CAPTURE

  • Auto capture
  • APIs
  • Connect to Sources - Unlimited
  • Projects - Unlimited

DATA ENGINE

  • Event Visualizer
  • Data Dictionary (Basic Governance)
  • Governance(Advanced)

INSIGHTS

  • Report Alerts

INTEGRATIONS

  • Heap Activate
  • Heap Connect

SECURITY

  • SOC-2 Compliance
  • Single Sign-On
  • Two-Factor Authentication

CUSTOMER SUCCESS

  • Basic Technical Support
  • Standard Support
  • Premium Support
  • Onboarding & Implementation - Custom
  • Professional Services Packages -
  • Premium Packages Available
  • Heap University
  • Training Sessions with Heap Experts
  • Customer Success Manager
  • Success Architect - Add-on
View Price Page
Free trial
Others

14 days trial.

Features

ANALYTICS & DEBUGGING

  • User Trends
  • Event Funnels
  • Heatmaps
  • Dev Tools
  • Co-browsing
  • Frustration Signals
  • Dashboards

WORKFLOW

  • Session Replay
  • Omnisearch
  • User Segmentation
  • Integrations
  • Session Notes
  • Shareable Session Links
  • Webhooks

MANAGEMENT

  • Exclude Sensitive Data
  • Restrict by IPS, User Agent, or Location
  • Consent API
  • Custom Events
  • FS.Identify API
  • Delete Users
Business
Custom

Features

  • Include Free trial plan, plus
  • Session Replay
  • OmniSearch
  • User Trends
  • Event Funnels
  • Heatmaps
  • Dev Tools
  • Frustration Signals

Enterprise
Custom

Features

  • Conversions
  • Data Export
  • Journeys
  • Segment Alerts
  • SAML Single Sign-on
  • Watched Elements, and
  • All features of FullStory Business

ANALYTICS & DEBUGGING

  • Features of Business plan, plus
  • Conversions
  • Watched Elements
  • Journeys

WORKFLOW

  • Features of Business plan, plus
  • Alerts
  • Data Export

MANAGEMENT

  • Features of Business plan, plus
  • SAML Single Sign-on
  • Multi-org Management
  • Available as an add-on
Free Forever
Free

Leverage a limited version of our powerful digital experience analytics with three seats, 1,000 sessions/month, and up to one month of data storage.

View Price Page

SCREENSHOTS

Heap Screenshots
View 5 screenshot(s)
FullStory Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • GitHub
  • Segment
  • Optimizely
    NA

ALTERNATIVES

Top alternatives to Heap

Tree
Tree
STACK
STACK
Mitzu
Mitzu
MVP Tester
MVP Tester
Palzin Track
Palzin Track

Top alternatives to FullStory

Datadog APM
Datadog APM
LogRocket
LogRocket
Heap
Heap
Amplitude
Amplitude
Pendo
Pendo