Home/Chatbots Software/Haptik vs yellow.aiUpdated on: January 27, 2023

Compare Haptik vs yellow.ai

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Haptik
Haptik Chatbots Software (74 Ratings)
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Haptik

Haptik

Chatbots Software (74 Ratings)
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Overview

Summary

Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. ..show more

Using a simple no-code builder, Yellow.ai enables you to construct a comprehensive chatbot that represents your brand's identity. Their Natural Language Understanding (NLU) and Natural Language Processing (NLP) 'brain' engine enhances the self-learning of voice and text chatbots by recognizing multi-factorial intent, providing effective customer engagement, and providing on-point resolution. It’s all performed in real-time and with a 98 percent accuracy rate. Other platforms base their capabilities on existing NLP frameworks, but they use their unique in-house engine. Deliver genuine dialogues by accurately identifying intent and analyzing sentiment. Their chatbots use a zero-shot learning model, which means they can offer accurate results right away. Through one-click interfaces with your current knowledge base, you can train your bot on thousands of pages with zero manual work. The most useful feature is that these bots aren’t static. Every day, they crunch millions of anonymized chats across the network to enhance predictions and improve over time. You can get your first bot up and running in just 10 clicks by using their large collection of pre-built nodes. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York, New York

N/A

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Haptik
Custom

Features

  • Product Recommendations
  • User Reviews
  • Product Q&A
  • Product Search
  • Omnichannel (Offline + Online)
  • Lead Qualification
  • Product Recommendations
  • Upsell / Cross-Sell
  • Interest Calculators
  • Application Forms
  • Voice-Enabled
  • Agent Chat
  • Enterprise-Grade
  • CRM Integrations
View Price Page
yellow.ai
Custom

Features

  • Build
  • Bot studio
  • Knowledge base
  • NLU
  • Active learning
  • Delivering multi-channel experience
View Price Page

SCREENSHOTS

Haptik Screenshots
View 8 screenshot(s)
yellow.ai Screenshots
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INTEGRATIONS

  • Zendesk Chat
  • Salesforce
    NA

ALTERNATIVES

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