HappyFox vs Trengo Comparison

Remove All	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HappyFox Help Desk Software (331 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Trengo Help Desk Software (196 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Remove All	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HappyFox Help Desk Software (331 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Trengo Help Desk Software (196 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Overview

Summary

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history. ..show more

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Trengo also enables enterprises to easily create help centers, flobots, and chatbots. These add-ons can be integrated with the original setups, freeing up the support team involved with customer queries to a certain degree. Businesses can also have an unlimited number of agents, archives and channels, quick replies, bulk actions, statistics, Zapier integration, APIs and a lot more. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Automated Routing It helps in automatically directing queries and data to the appropriate agent.
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Concurrent Calling Allows to place more calls simultaneously without reducing call quality.
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
Document Storage Helps in storing the documents electronically and in a systematic way
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
Multi-language Support Available in multiple languages to support global customers
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Social Media Integration Enables integrating the software with social media for better reach and coverage
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Irvine, California / +1 949-535-2220

Utrecht, Netherland

Pleasanton, California - 94588 / +1 888-900-9646

San Bruno, California / +1 (866) 832-3090

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Mighty (Agent-Based) $39 /Month For 5 Agents $29 per Agent per Month billed Yearly ($1740 per Year) $39 per Agent per Month billed Monthly ($2340 per Year) $26 per Agent per Month billed 2 Years ($1560 per Year) $27 per Agent per Month billed 3 Years ($1620 per Year) Customer Service Sector Features Omnichannel Ticket Creation SLA Management Knowledge Base SSO (GSuite/SAML/Azure) SSL Certificate Hosting Migration Assistance Based upon the Number of Agents, the pricing plan varies. Fantastic (Agent-Based) $59 /Month For 5 Agents $59 per Agent per Month billed Yearly ($3540 per Year) $49 per Agent per Month billed Monthly ($2940 per Year) $39 per Agent per Month billed 2 Years ($2340 per Year) $41 per Agent per Month billed 3 Years ($2460 per Year) Customer Service Sector Features Includes features of Mighty plan, plus Multi-brand Helpdesk SLA Breach Notification Custom Ticket Queues 24/7 Email Support Optional EU Data Center Based upon the Number of Agents, the pricing plan varies. Enterprise (Agent-Based) $79 /Month For 5 Agents $69 per Agent per Month billed Yearly ($4140 per Year) $79 per Agent per Month billed Monthly ($4740 per Year) $52 per Agent per Month billed 2 Years ($3120 per Year) $55 per Agent per Month billed 3 Years ($3300 per Year) Customer Service Sector Features Includes features of Fantastic plan, plus Proactive Agent Collision Task Management Asset Management 24/7 Email/Chat Support Uptime SLA Based upon the Number of Agents, the pricing plan varies. Enterprise Plus (Agent-Based) $99 /Month For 5 Agents $89 per Agent per Month billed Yearly ($5340 per Year) $99 per Agent per Month billed Monthly ($5940 per Year) $64 per Agent per Month billed 2 Years ($3840 per Year) $69 per Agent per Month billed 3 Years ($4140 per Year) Customer Service Sector Features Includes features of Enterprise plan, plus Agent Scripting 2 TB Attachment Store All-time Reporting History 24/7 Email/Chat/Phone Support Customer Success Manager Based upon the Number of Agents, the pricing plan varies. Starter (Unlimited Agents) $1499 /Month For 5 Agents $1499 per Month ($17,988 per Year) $1149 per Month billed 2 Years ($13,752 per Year) $1299 per Month billed 3 Years ($15,588 per Year) Customer Service Sector Features Unlimited Agents 10,000 Tickets / Year 10 Custom Fields Based upon the Number of Agents, the pricing plan varies. Growth (Unlimited Agents) $1999 /Month For 5 Agents $1999 per Month ($23,988 per Year) $1599 per Month billed 2 Years ($19,188 per Year) $1729 per Month billed 3 Years ($20,748 per Year) Customer Service Sector Features Unlimited Agents 20,000 Tickets / Year 20 Custom Fields Based upon the Number of Agents, the pricing plan varies. Scale (Unlimited Agents) $2999 /Month For 5 Agents $2999 per Month ($35,988 per Year) $2399 per Month billed 2 Years ($28,788 per Year) $2609 per Month billed 3 Years ($31,308 per Year) Customer Service Sector Features Unlimited Agents 100,000 Tickets / Year 100 Custom Fields Based upon the Number of Agents, the pricing plan varies. Scale Plus (Unlimited Agents) $4999 /Month For 5 Agents $4999 per Month ($59,988 per Year) $3999 per Month billed 2 Years ($47,988 per Year) $4329 per Month billed 3 Years ($51,948 per Year) Customer Service Sector Features Unlimited Agents 250,000 Tickets / Year 200 Custom Fields Based upon the Number of Agents, the pricing plan varies. View Price Page	Essentials $135 /Month 5 users / month 1,200 conversations / year Combine all your customer conversations into a single platform Features 5-10 user seats $16 per month per additional user $16 per additional 100 conversations Omnichannel inbox All communication channels  (excl. Voice) Web Widget Trengo email support Boost $200 /Month 5 users / month 300 conversations / month Make teamwork more efficient and optimise your customer experience Features Unlimited user seats $32 / month per additional user $19 per additional 100 conversations Basic integrations White labeling Reporting Rules and automations Trengo messaging support Pro $335 /Month 5 users / month 12, 000 conversations / year Customise your platform and automate your conversations Features Access to all integrations $43 / month per additional user $16 per additional 100 conversations Workload balancing Mandatory Two-Factor Authentication (2FA) Trengo live chat support Trengo phone support View Price Page	Standard $20 /User/Month All the essential support features to augment your customer service team. Features 5 channels Help Center Feedback Widget: 1 Advanced Web Forms: 5 Social Media (Facebook & Twitter): 1 Brand Instant Messaging (WhatsApp, Telegram, WeChat & Line) Spam, Merge, Split & Clone Tickets Ticket History Quick Ticket View Ticket Tags: 20 Tags/Ticket Product-based Ticket Tracking Add Resolution as KB Suggested Articles Direct Assignment to Agents and Teams Work Modes Response Editor with Rich Text Support & Response Draft Advanced Search Faster Response Snippets Macros: 5 Workflow Rules: 5/Module Time-based Rules: 5 Service Level Agreements: 4 Multi-Level Escalations Tasks, Events & Calls: Only Tasks Custom Email Templates Custom Tabs, Views, Status & Form Fields Custom Fields: 50 Fields/Module Re-branding: Limited Pre-defined Reports Custom Reports: 50 Export Reports to CSV, XLS or PDF Customer Happiness Ratings Dashboard Custom Dashboards: 10 Ticket Overview & Status Dashboard Response, Resolution & FCR Dashboards Analytics Mobile App (Radar) Profiles (restrict feature access): 6 Roles: 5 GDPR Compliance Support Email Phone Professional $35 /User/Month Simplified collaboration and process automation functionalities for fast-growing teams. Features 10 channels Includes features of Standard plan, plus Feedback Widget: 1/Department Advanced Web Forms: 10/Department Telephony Ticket Tags: 30 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 10/Department Ticket Sharing & Ownership Agent Collision Detection Macros: 15/Department Workflow Rules: 15/Department/Module Time-based Rules: 15/Department Service Level Agreements: 10/Department Customer-based SLA Tasks, Events & Calls Auto Time Tracking Advanced Process Management (Blueprints): 1/Department Custom Fields: 150 Fields/Module Ticket Templates Re-branding Multi-department Support: 10 Departments Custom Reports: Unlimited Custom Dashboards: Unlimited Advanced Dashboards: Limited Profiles (restrict feature access): 25 Roles: 25 Field-level Access Control Support Chat Enterprise $50 /User/Month Advanced AI and customization capabilities to enable enterprise-grade support. Features 100 channels Includes features of Professional plan, plus Advanced Web Forms: 20/Department Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding Live Chat Guided Conversations Ticket Tags: 50 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 15/Department Macros: 30/Department Workflow Rules: 30/Department/Module with custom functions Time-based Rules: 30/Department Service Level Agreements: 20/Department Contract Management SLA Advanced Process Management (Blueprints): 20/Department Artificial Intelligence Custom Fields: 230 Fields/Module Multi-department Support: 50 Departments Advanced Dashboards Schedule Reports Profiles (restrict feature access): 50 Roles: 250 Data Sharing Access Zoho Desk Express $9 /User/Month A straightforward ticketing system for individuals and small teams looking to start automating their customer service. Features Ticketing Social Media Analytics View Price Page	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page

Compare HappyFox vs Trengo

HappyFox

Trengo

Zoho Desk

Freshdesk

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES