HappyFox vs TeamSupport Comparison

Remove All	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HappyFox Help Desk Software (331 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TeamSupport Help Desk Software (2585 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Remove All	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HappyFox Help Desk Software (331 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TeamSupport Help Desk Software (2585 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Overview

Summary

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history. ..show more

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Automated Routing It helps in automatically directing queries and data to the appropriate agent.
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Concurrent Calling Allows to place more calls simultaneously without reducing call quality.
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
Document Storage Helps in storing the documents electronically and in a systematic way
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
Multi-language Support Available in multiple languages to support global customers
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Social Media Integration Enables integrating the software with social media for better reach and coverage
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Irvine, California / +1 949-535-2220

Dallas, TX - 75244 / +1 (800) 596-2820

San Francisco, California - 94103 / +1 415-418-7506

San Bruno, California / +1 (866) 832-3090

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Mighty (Agent-Based) $39 /Month For 5 Agents $29 per Agent per Month billed Yearly ($1740 per Year) $39 per Agent per Month billed Monthly ($2340 per Year) $26 per Agent per Month billed 2 Years ($1560 per Year) $27 per Agent per Month billed 3 Years ($1620 per Year) Customer Service Sector Features Omnichannel Ticket Creation SLA Management Knowledge Base SSO (GSuite/SAML/Azure) SSL Certificate Hosting Migration Assistance Based upon the Number of Agents, the pricing plan varies. Fantastic (Agent-Based) $59 /Month For 5 Agents $59 per Agent per Month billed Yearly ($3540 per Year) $49 per Agent per Month billed Monthly ($2940 per Year) $39 per Agent per Month billed 2 Years ($2340 per Year) $41 per Agent per Month billed 3 Years ($2460 per Year) Customer Service Sector Features Includes features of Mighty plan, plus Multi-brand Helpdesk SLA Breach Notification Custom Ticket Queues 24/7 Email Support Optional EU Data Center Based upon the Number of Agents, the pricing plan varies. Enterprise (Agent-Based) $79 /Month For 5 Agents $69 per Agent per Month billed Yearly ($4140 per Year) $79 per Agent per Month billed Monthly ($4740 per Year) $52 per Agent per Month billed 2 Years ($3120 per Year) $55 per Agent per Month billed 3 Years ($3300 per Year) Customer Service Sector Features Includes features of Fantastic plan, plus Proactive Agent Collision Task Management Asset Management 24/7 Email/Chat Support Uptime SLA Based upon the Number of Agents, the pricing plan varies. Enterprise Plus (Agent-Based) $99 /Month For 5 Agents $89 per Agent per Month billed Yearly ($5340 per Year) $99 per Agent per Month billed Monthly ($5940 per Year) $64 per Agent per Month billed 2 Years ($3840 per Year) $69 per Agent per Month billed 3 Years ($4140 per Year) Customer Service Sector Features Includes features of Enterprise plan, plus Agent Scripting 2 TB Attachment Store All-time Reporting History 24/7 Email/Chat/Phone Support Customer Success Manager Based upon the Number of Agents, the pricing plan varies. Starter (Unlimited Agents) $1499 /Month For 5 Agents $1499 per Month ($17,988 per Year) $1149 per Month billed 2 Years ($13,752 per Year) $1299 per Month billed 3 Years ($15,588 per Year) Customer Service Sector Features Unlimited Agents 10,000 Tickets / Year 10 Custom Fields Based upon the Number of Agents, the pricing plan varies. Growth (Unlimited Agents) $1999 /Month For 5 Agents $1999 per Month ($23,988 per Year) $1599 per Month billed 2 Years ($19,188 per Year) $1729 per Month billed 3 Years ($20,748 per Year) Customer Service Sector Features Unlimited Agents 20,000 Tickets / Year 20 Custom Fields Based upon the Number of Agents, the pricing plan varies. Scale (Unlimited Agents) $2999 /Month For 5 Agents $2999 per Month ($35,988 per Year) $2399 per Month billed 2 Years ($28,788 per Year) $2609 per Month billed 3 Years ($31,308 per Year) Customer Service Sector Features Unlimited Agents 100,000 Tickets / Year 100 Custom Fields Based upon the Number of Agents, the pricing plan varies. Scale Plus (Unlimited Agents) $4999 /Month For 5 Agents $4999 per Month ($59,988 per Year) $3999 per Month billed 2 Years ($47,988 per Year) $4329 per Month billed 3 Years ($51,948 per Year) Customer Service Sector Features Unlimited Agents 250,000 Tickets / Year 200 Custom Fields Based upon the Number of Agents, the pricing plan varies. View Price Page	Essential Support $35 /User/Month Basic ticketing and chat for growing teams Features Best-in-class Ticketing System Omnichannel: Email, Chat, Web, Social, and more AI-powered Chatbots Customer Hub and self-service Portal Knowledge Base Prebuilt Analytics Dashboards Core Integrations Workflow Management and Ticket Automation Customer Satisfaction (CSAT) Surveys Proprietary Customer Distress Index (CDI) Scoring Custom Service Level Agreements (SLAs) 24-hour Award-winning Customer Support Professional Support $49 /User/Month Fully customized, advanced functionality Features Best-in-class Ticketing System Omnichannel: Email, Chat, Web, Social, and more AI-powered Chatbots Customer Hub and Self-service Portal Knowledge Base Prebuilt Analytics Dashboards Core Integrations Workflow Management and Ticket Automation Customer Satisfaction (CSAT) Surveys Proprietary Customer Distress Index (CDI) Scoring Custom Service Level Agreements (SLAs) 24-hour Award-winning Customer Support Advanced Routing Fully Customizable Visitor and Agent Experience Messaging Supervisor Messaging Audit Logs Messaging Auto-translate Enterprise Support Custom Enterprise-level chat and ticketing + advanced customer service reporting and analytics Features Best-in-class Ticketing System Omnichannel: Email, Chat, Web, Social, and more AI-powered Chatbots Customer Hub and Self-service Portal Knowledge Base Prebuilt Analytics Dashboards All Integrations Workflow Management and Ticket Automation Customer Satisfaction (CSAT) Surveys Proprietary Customer Distress Index (CDI) Scoring Custom Service Level Agreements (SLAs) 24-hour Award-winning Customer Support Advanced Routing Fully Customizable Visitor and Agent Experience Messaging Supervisor Messaging Audit Logs Messaging Auto-translate Screenshare Support for Multiple Brands/Product Lines Insights: Advanced Reporting and Customizable Dashboards Sandbox Asset and Inventory Management View Price Page	Suite Team $69 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Suite Growth $115 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Suite Professional $149 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Suite Enterprise Custom Features: Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Eligible for Advanced Data Privacy and Protection add-on Sandbox AI-powered Content Cues Content blocks Custom agent roles Dynamic, Contextual workspaces Suite Enterprise Plus Custom A comprehensive solution that meets all enterprise needs. Features Optimize support and fine-tune change management with our most robust sandbox Scale your business with our highest API rate limits Protect your operations with enhanced disaster recovery View Price Page	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page

Compare HappyFox vs TeamSupport

HappyFox

TeamSupport

Zendesk Support

Freshdesk

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES