Home/Help Desk Software/HappyFox vs SysAidUpdated on: March 28, 2024

Compare HappyFox vs SysAid

90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SysAid
SysAid Help Desk Software (1465 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk
Freshdesk Help Desk Software (2241 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support
Zendesk Support Help Desk Software (685 Ratings)
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SysAid

SysAid

Help Desk Software (1465 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk

Freshdesk

Help Desk Software (2241 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support

Zendesk Support

Help Desk Software (685 Ratings)
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Overview

Summary

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history. ..show more

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing It helps in automatically directing queries and data to the appropriate agent.

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Concurrent Calling Allows to place more calls simultaneously without reducing call quality.

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Multi-language Support Available in multiple languages to support global customers

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Irvine, California / +1 949-535-2220

Tel Aviv, Israel / +972 3 533-3675

San Bruno, California / +1 (866) 832-3090

San Francisco, California / +1 415-418-7506

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Mighty (Agent-Based)
$39 /Month

For 5 Agents

  • $29 per Agent per Month billed Yearly ($1740 per Year)
  • $39 per Agent per Month billed Monthly ($2340 per Year)
  • $26 per Agent per Month billed 2 Years ($1560 per Year)
  • $27 per Agent per Month billed 3 Years ($1620 per Year)

Customer Service Sector

Features

  • Omnichannel Ticket Creation
  • SLA Management
  • Knowledge Base
  • SSO (GSuite/SAML/Azure)
  • SSL Certificate Hosting
  • Migration Assistance

Based upon the Number of Agents, the pricing plan varies.

Fantastic (Agent-Based)
$59 /Month

For 5 Agents

  • $59 per Agent per Month billed Yearly ($3540 per Year)
  • $49 per Agent per Month billed Monthly ($2940 per Year)
  • $39 per Agent per Month billed 2 Years ($2340 per Year)
  • $41 per Agent per Month billed 3 Years ($2460 per Year)

Customer Service Sector

Features

  • Includes features of Mighty plan, plus
  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
  • Optional EU Data Center

Based upon the Number of Agents, the pricing plan varies.

Enterprise (Agent-Based)
$79 /Month

For 5 Agents

  • $69 per Agent per Month billed Yearly ($4140 per Year)
  • $79 per Agent per Month billed Monthly ($4740 per Year)
  • $52 per Agent per Month billed 2 Years ($3120 per Year)
  • $55 per Agent per Month billed 3 Years ($3300 per Year)

Customer Service Sector

Features

  • Includes features of Fantastic plan, plus
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
  • Uptime SLA

Based upon the Number of Agents, the pricing plan varies.

Enterprise Plus (Agent-Based)
$99 /Month

For 5 Agents

  • $89 per Agent per Month billed Yearly ($5340 per Year)
  • $99 per Agent per Month billed Monthly ($5940 per Year)
  • $64 per Agent per Month billed 2 Years ($3840 per Year)
  • $69 per Agent per Month billed 3 Years ($4140 per Year)

Customer Service Sector

Features

  • Includes features of Enterprise plan, plus
  • Agent Scripting
  • 2 TB Attachment Store
  • All-time Reporting History
  • 24/7 Email/Chat/Phone Support
  • Customer Success Manager

Based upon the Number of Agents, the pricing plan varies.

Starter (Unlimited Agents)
$1499 /Month

For 5 Agents

  • $1499 per Month ($17,988 per Year)
  • $1149 per Month billed 2 Years ($13,752 per Year)
  • $1299 per Month billed 3 Years ($15,588 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 10,000 Tickets / Year
  • 10 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Growth (Unlimited Agents)
$1999 /Month

For 5 Agents

  • $1999 per Month ($23,988 per Year)
  • $1599 per Month billed 2 Years ($19,188 per Year)
  • $1729 per Month billed 3 Years ($20,748 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 20,000 Tickets / Year
  • 20 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Scale (Unlimited Agents)
$2999 /Month

For 5 Agents

  • $2999 per Month ($35,988 per Year)
  • $2399 per Month billed 2 Years ($28,788 per Year)
  • $2609 per Month billed 3 Years ($31,308 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 100,000 Tickets / Year
  • 100 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Scale Plus (Unlimited Agents)
$4999 /Month

For 5 Agents

  • $4999 per Month ($59,988 per Year)
  • $3999 per Month billed 2 Years ($47,988 per Year)
  • $4329 per Month billed 3 Years ($51,948 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 250,000 Tickets / Year
  • 200 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

View Price Page
Help Desk
Custom

Everything lean teams need to get more done with less.

Features

  • SysAid Copilot (Add-on)
  • Incident Management
  • Self-Service Portal
  • Service Catalog
  • Asset Management
  • Reporting and Analytics
  • Escalation policies
  • Remote control
ITSM
Custom

For mid-sized and mature organizations to provide an excellent service.

Features

  • Includes features of Help Desk plan, plus
  • SysAid Copilot (Add-on)
  • ITIL Package
  • Workflow Automation
  • Third-Party Integrations
  • Company management
  • Advanced SLA
Enterprise
Custom

A package with no limitations designed to help teams of any size.

Features

  • Includes features of ITSM plan, plus
  • SysAid Copilot (Add-on)
  • Unlimited Number of Admins
  • Unlimited Automation Rules
  • Unlimited Custom Columns
  • Enterprise Premium Service
View Price Page
Free
Free

Get going for free

Features

  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

Intuitive, industry-leading support for growing businesses

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

Advanced automation for high performance

Features

  • Includes features of Growth plan, plus
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
Enterprise
$95 /User/Month

Fully featured with bots for enterprise-level support

Features

  • Includes features of Pro plan, plus
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Assist bot
  • Email bot
  • Audit log (Freddy)
  • Skill-based routing
  • Knowledge base approval workflow (Freddy)
  • Flexible knowledge base hierarchy (Freddy)
  • IP range restriction (Freddy)
  • Auto-triage (Freddy)
  • Article suggester
  • Canned response suggester
  • AI-powered social signals
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Routing based on agent status and capacity
  • Reporting and analytics: PreBuilt
  • Data and file storage: Standard
  • 1,000+ apps and integrations: PreBuilt
  • Robust APIs: Standard Rate Limit
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Includes features of Suite Team plan, plus
  • Help center - Multiple
  • Easy-to-set up automations and workflows with additional options
  • AI-powered automated answers - Up to 100
  • Data and file storage: Intermediate
  • 1,000+ apps and integrations: PreBuilt and Custom
  • Robust APIs: Advanced Rate Limit
  • Self-service customer portal
  • AI-powered knowledge management
  • Customisable ticket layouts
  • Light access licenses: Upto 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Includes features of Suite Growth plan, plus
  • AI-powered automated answers - Up to 500
  • Routing based on agent status, capacity and skills, as well as conversation priority
  • Reporting and analytics - Prebuilt and Custom
  • Light access licenses: Upto 100
  • Live agent activity dashboard: Viewable
  • Integrated community forums
  • Private conversation threads
  • Customisable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - Upto 1000
  • Live data and external dashboard sharing
  • Live agent activity dashboard - Customisable, agent capacity, plus live agent status drill-in
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
  • AI-powered triage and conversation insights - Retail Only
View Price Page

SCREENSHOTS

HappyFox Screenshots
View 1 screenshot(s)
SysAid Screenshots
View 9 screenshot(s)
Freshdesk Screenshots
View 5 screenshot(s)
Zendesk Support Screenshots

INTEGRATIONS

  • Microsoft Teams
  • Dialpad Talk
  • Asana
  • Slack
  • BigCommerce
  • Insightly
  • SurveyMonkey
  • Mixpanel
  • GitHub
  • Delighted
  • GitLab
  • Aircall
  • Microsoft Azure
  • Wrike
  • Zapier
  • Freshbooks
  • Nicereply
  • Clearbit
  • WordPress
  • HappyFox Chat
  • Stripe Payments
  • ClassLink
  • SugarCRM Survey Rocket
  • Keap
  • MailChimp
  • ChartMogul
  • Zoho CRM
  • JustCall
  • PagerDuty
  • HubSpot CRM
  • Microsoft Dynamics 365 for Sales
  • OneLogin
  • Salesforce
  • Baremetrics
  • Shopify
  • Pipedrive CRM
  • Okta
  • Jira
  • Microsoft Teams
  • Slack
  • Microsoft Power BI
  • TeamViewer
  • OneLogin
  • Quickbooks
  • Salesforce
  • Nagios XI
  • Zapier
  • Okta
  • Google Tag Manager
  • Jira
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule
    NA

ALTERNATIVES

Top alternatives to HappyFox

Jira
Jira
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk
SysAid
SysAid

Top alternatives to SysAid

TOPdesk
TOPdesk
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
ManageEngine Analytics Plus
ManageEngine Analytics Plus
Zendesk Talk
Zendesk Talk
Freshservice
Freshservice