Home/Help Desk Software/HappyFox vs Jitbit HelpdeskUpdated on: March 29, 2024

Compare HappyFox vs Jitbit Helpdesk

90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk
Jitbit Helpdesk Help Desk Software (137 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk
Zoho Desk Help Desk Software (3417 Ratings)
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Jitbit Helpdesk

Jitbit Helpdesk

Help Desk Software (137 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Desk

Zoho Desk

Help Desk Software (3417 Ratings)
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Start Free Trial

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Overview

Summary

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and knowledge base. HappyFox helps storing contextual customer information and you can add numerous support agents, enjoy infinite storage space, regular data backup, classify emails into tickets and monitor them, measure major metrics to evaluate team efficiency etc. In-detail ticket life-cycle report allows tracking each ticket history. ..show more

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing It helps in automatically directing queries and data to the appropriate agent.

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Concurrent Calling Allows to place more calls simultaneously without reducing call quality.

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Multi-language Support Available in multiple languages to support global customers

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Irvine, California / +1 949-535-2220

Edinburgh, Scotland - BH16 6FH / +1 646-397-7708

Pleasanton, California / +1 888-900-9646

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Mighty (Agent-Based)
$39 /Month

For 5 Agents

  • $29 per Agent per Month billed Yearly ($1740 per Year)
  • $39 per Agent per Month billed Monthly ($2340 per Year)
  • $26 per Agent per Month billed 2 Years ($1560 per Year)
  • $27 per Agent per Month billed 3 Years ($1620 per Year)

Customer Service Sector

Features

  • Omnichannel Ticket Creation
  • SLA Management
  • Knowledge Base
  • SSO (GSuite/SAML/Azure)
  • SSL Certificate Hosting
  • Migration Assistance

Based upon the Number of Agents, the pricing plan varies.

Fantastic (Agent-Based)
$59 /Month

For 5 Agents

  • $59 per Agent per Month billed Yearly ($3540 per Year)
  • $49 per Agent per Month billed Monthly ($2940 per Year)
  • $39 per Agent per Month billed 2 Years ($2340 per Year)
  • $41 per Agent per Month billed 3 Years ($2460 per Year)

Customer Service Sector

Features

  • Includes features of Mighty plan, plus
  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
  • Optional EU Data Center

Based upon the Number of Agents, the pricing plan varies.

Enterprise (Agent-Based)
$79 /Month

For 5 Agents

  • $69 per Agent per Month billed Yearly ($4140 per Year)
  • $79 per Agent per Month billed Monthly ($4740 per Year)
  • $52 per Agent per Month billed 2 Years ($3120 per Year)
  • $55 per Agent per Month billed 3 Years ($3300 per Year)

Customer Service Sector

Features

  • Includes features of Fantastic plan, plus
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
  • Uptime SLA

Based upon the Number of Agents, the pricing plan varies.

Enterprise Plus (Agent-Based)
$99 /Month

For 5 Agents

  • $89 per Agent per Month billed Yearly ($5340 per Year)
  • $99 per Agent per Month billed Monthly ($5940 per Year)
  • $64 per Agent per Month billed 2 Years ($3840 per Year)
  • $69 per Agent per Month billed 3 Years ($4140 per Year)

Customer Service Sector

Features

  • Includes features of Enterprise plan, plus
  • Agent Scripting
  • 2 TB Attachment Store
  • All-time Reporting History
  • 24/7 Email/Chat/Phone Support
  • Customer Success Manager

Based upon the Number of Agents, the pricing plan varies.

Starter (Unlimited Agents)
$1499 /Month

For 5 Agents

  • $1499 per Month ($17,988 per Year)
  • $1149 per Month billed 2 Years ($13,752 per Year)
  • $1299 per Month billed 3 Years ($15,588 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 10,000 Tickets / Year
  • 10 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Growth (Unlimited Agents)
$1999 /Month

For 5 Agents

  • $1999 per Month ($23,988 per Year)
  • $1599 per Month billed 2 Years ($19,188 per Year)
  • $1729 per Month billed 3 Years ($20,748 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 20,000 Tickets / Year
  • 20 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Scale (Unlimited Agents)
$2999 /Month

For 5 Agents

  • $2999 per Month ($35,988 per Year)
  • $2399 per Month billed 2 Years ($28,788 per Year)
  • $2609 per Month billed 3 Years ($31,308 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 100,000 Tickets / Year
  • 100 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

Scale Plus (Unlimited Agents)
$4999 /Month

For 5 Agents

  • $4999 per Month ($59,988 per Year)
  • $3999 per Month billed 2 Years ($47,988 per Year)
  • $4329 per Month billed 3 Years ($51,948 per Year)

Customer Service Sector

Features

  • Unlimited Agents
  • 250,000 Tickets / Year
  • 200 Custom Fields

Based upon the Number of Agents, the pricing plan varies.

View Price Page
Freelancer
$29 /Month

The essentials to provide basic support for clients

Features

  • 1 agent
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Startup
$69 /Month

For aspiring teams getting traction

Features

  • 4 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
Company
$129 /Month

Established profitable businesses

Features

  • 7 agents
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
Enterprise
$249 /Month

Big and serious enterprises with thousands of clients

Features

  • 9 agents, $29 extra
  • Unlimited storage
  • All the core features
  • iOS/Android apps
  • Custom domain
  • Downloadable backup
  • Hide "powered by Jitbit"
  • Expedited support
  • HIPAA compliance, BAA
Small (For Your Server)
$2199 Others

Medium sized support teams

Features

  • 10 agents
  • Free upgrades for 1 year
  • Perpetual license
Company (For Your Server)
$3799 Others

For established profitable businesses

Features

  • 20 agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
Enterprise (For Your Server)
$6499 Others

For enterprise-scale internal & external support

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
Source Codes
Custom

Need to review and modify the source codes

Features

  • Unlimited agents
  • Free upgrades for 1 year
  • Perpetual license
  • iOS/Android apps
  • API, SAML
  • Expedited support
  • Source codes included
View Price Page
Standard
$20 /User/Month

All the essential support features to augment your customer service team.

Features

  • 5 channels
  • Help Center
  • Feedback Widget: 1
  • Advanced Web Forms: 5
  • Social Media (Facebook & Twitter): 1 Brand
  • Instant Messaging (WhatsApp, Telegram, WeChat & Line)
  • Spam, Merge, Split & Clone Tickets
  • Ticket History
  • Quick Ticket View
  • Ticket Tags: 20 Tags/Ticket
  • Product-based Ticket Tracking
  • Add Resolution as KB
  • Suggested Articles
  • Direct Assignment to Agents and Teams
  • Work Modes
  • Response Editor with Rich Text Support & Response Draft
  • Advanced Search
  • Faster Response Snippets
  • Macros: 5
  • Workflow Rules: 5/Module
  • Time-based Rules: 5
  • Service Level Agreements: 4
  • Multi-Level Escalations
  • Tasks, Events & Calls: Only Tasks
  • Custom Email Templates
  • Custom Tabs, Views, Status & Form Fields
  • Custom Fields: 50 Fields/Module
  • Re-branding: Limited
  • Pre-defined Reports
  • Custom Reports: 50
  • Export Reports to CSV, XLS or PDF
  • Customer Happiness Ratings Dashboard
  • Custom Dashboards: 10
  • Ticket Overview & Status Dashboard
  • Response, Resolution & FCR Dashboards
  • Analytics Mobile App (Radar)
  • Profiles (restrict feature access): 6
  • Roles: 5
  • GDPR Compliance
  • Support
    • Email
    • Phone
Professional
$35 /User/Month

Simplified collaboration and process automation functionalities for fast-growing teams.

Features

  • 10 channels
  • Includes features of Standard plan, plus
  • Feedback Widget: 1/Department
  • Advanced Web Forms: 10/Department
  • Telephony
  • Ticket Tags: 30 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 10/Department
  • Ticket Sharing & Ownership
  • Agent Collision Detection
  • Macros: 15/Department
  • Workflow Rules: 15/Department/Module
  • Time-based Rules: 15/Department
  • Service Level Agreements: 10/Department
  • Customer-based SLA
  • Tasks, Events & Calls
  • Auto Time Tracking
  • Advanced Process Management (Blueprints): 1/Department
  • Custom Fields: 150 Fields/Module
  • Ticket Templates
  • Re-branding
  • Multi-department Support: 10 Departments
  • Custom Reports: Unlimited
  • Custom Dashboards: Unlimited
  • Advanced Dashboards: Limited
  • Profiles (restrict feature access): 25
  • Roles: 25
  • Field-level Access Control
  • Support
    • Chat
Enterprise
$50 /User/Month

Advanced AI and customization capabilities to enable enterprise-grade support.

Features

  • 100 channels
  • Includes features of Professional plan, plus
  • Advanced Web Forms: 20/Department
  • Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding
  • Live Chat
  • Guided Conversations
  • Ticket Tags: 50 Tags/Ticket
  • Round-Robin Ticket Assignment by Load Balancing: 15/Department
  • Macros: 30/Department
  • Workflow Rules: 30/Department/Module with custom functions
  • Time-based Rules: 30/Department
  • Service Level Agreements: 20/Department
  • Contract Management SLA
  • Advanced Process Management (Blueprints): 20/Department
  • Artificial Intelligence
  • Custom Fields: 230 Fields/Module
  • Multi-department Support: 50 Departments
  • Advanced Dashboards
  • Schedule Reports
  • Profiles (restrict feature access): 50
  • Roles: 250
  • Data Sharing Access
Zoho Desk Express
$9 /User/Month

A straightforward ticketing system for individuals and small teams looking to start automating their customer service.

Features

  • Ticketing
  • Social Media
  • Analytics
View Price Page

SCREENSHOTS

HappyFox Screenshots
View 1 screenshot(s)
Jitbit Helpdesk Screenshots
View 4 screenshot(s)
Zoho Desk Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Microsoft Teams
  • Dialpad Talk
  • Asana
  • Slack
  • BigCommerce
  • Insightly
  • SurveyMonkey
  • Mixpanel
  • GitHub
  • Delighted
  • GitLab
  • Aircall
  • Microsoft Azure
  • Wrike
  • Zapier
  • Freshbooks
  • Nicereply
  • Clearbit
  • WordPress
  • HappyFox Chat
  • Stripe Payments
  • ClassLink
  • SugarCRM Survey Rocket
  • Keap
  • MailChimp
  • ChartMogul
  • Zoho CRM
  • JustCall
  • PagerDuty
  • HubSpot CRM
  • Microsoft Dynamics 365 for Sales
  • OneLogin
  • Salesforce
  • Baremetrics
  • Shopify
  • Pipedrive CRM
  • Okta
  • Jira
  • WordPress
  • Visual Studio IDE
  • Dropbox Business
  • Asana
  • Slack
  • SurveyMonkey
  • GitHub
  • Trello
  • GitLab
  • Harvest
  • Google Drive
  • Zapier
  • Jira
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books

ALTERNATIVES

Top alternatives to HappyFox

Jira
Jira
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk
SysAid
SysAid

Top alternatives to Jitbit Helpdesk

Freshdesk
Freshdesk
SysAid
SysAid
Zoho Desk
Zoho Desk
Help Scout
Help Scout
LiveAgent
LiveAgent