Home/Live Chat Software/Handlr vs AcquireUpdated on: March 29, 2024

Compare Handlr vs Acquire

85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Handlr is a proactive live chat solution that reaches out to visitors to ask if they need help when they are browsing your site. Instead of waiting for your website visitors to ask you a question. Handlr appears automatically on your site to offer help or answer questions, which is customized according to your parameters. Handlr provides unlimited chats and agents, which can be used for different websites, brands, and departments. The chat boxes can be customized according to your website or brand. Handlr automatically assigns chats based on your parameters. During these chats, your customer support agents (and customers) can share files and screenshots. Due to Handlr’s secure data transfer feature, you can take credit cards and payment details during the chat. Handlr is a GDPR compliant tool, meaning you can comply with the relevant regulations regarding customer data privacy. ..show more

Acquire is a conversational customer experience management platform, helping out companies to collaborate and connect with their clients over video or chat. Teams can also co-browse a particular matter and come up with solutions, accordingly. At present, 100+ companies from different parts of the globe depend on Acquire to get their job done. Retail, Airline and Finance sectors can depend on this particular for their day to day tasks. Shopify, Salesforce, Magento, DocuSign, Zendesk, Twitter, Hubspot, ZohoCRM are some of the external platforms with which companies using Acquire can integrate in real-time. For security reasons, the software abides by a transparent fair and lawful process while collecting personal data and is never shared with third-party organisations. All data stored are in compliance with GDPR rules and policies. Acquire’s IVR powered native SMS and voice service is incorporated with a real-time call queuing and routing facility alongside voicemail and call recording options. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Romford, England - RM1 3NH

San Francisco, California / +1 415 212-5151

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter (Business)
Custom

Features

  • SEO for 5 keywords
  • 6 hours monthly link building
  • 1 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Professional (Business)
Custom

Features

  • SEO for 10 keywords
  • 8 hours monthly link building
  • 3 hours monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Professional Plus (Business)
Custom

Features

  • SEO for 15 keywords
  • 12 hours monthly link building
  • 5 hours monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Enterprise (Enterprise)
Custom

Features

  • SEO for 25 keywords
  • 16 hours monthly link building
  • 7 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Enterprise Plus (Enterprise)
Custom

Features

  • SEO for 40 keywords
  • 22 hours monthly link building
  • 10 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Corporate (Corporate)
Custom

Features

  • SEO for 60 keywords
  • 35 hours monthly link building
  • 20 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Corporate Plus (Corporate)
Custom

Features

  • SEO for 75 keywords
  • 50 hours monthly link building
  • 35 hour monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
Corporate Bespoke (Corporate)
Custom

Features

  • SEO for unlimited keywords
  • Monthly link building
  • Monthly article writing
  • Dedicated account manager
  • SEO performance dashboard
  • Website speed optimisation
  • Competitor analysis
  • Keyword research & analysis
  • Security and hacking checks
View Price Page
Teams
Custom

Features

  • Chat
  • Cobrowse
  • Video
  • Voice
  • Unified Agent Workspace
  • Custom Notifications & Chat Rules
  • Multilingual Support
  • Conversation Routing
  • 50+ Out-of-the Box Reports
Professional
Custom

Features

  • Includes features of Teams plan, plus
  • Sequence & AI Chatbots
  • AI Auto Suggestion
  • SLAs & Queue Prioritization
  • Advanced Routing
  • Agent Performance Insights
  • Knowledge Base
  • Real-time Dashboards
Enterprise
Custom

Features

  • Includes features of Professional plan, plus
  • Advanced Queuing
  • Audit Logging
  • Custom Roles & Permissions
  • Business Workflows
  • Sentiment Analysis
  • Custom Reporting
  • Dedicated Account Manager
  • Dedicated Server Environment
  • SSO
View Price Page

SCREENSHOTS

Handlr Screenshots
View 5 screenshot(s)
Acquire Screenshots
View 1 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Freshdesk
  • Wix
  • Slack
  • Freshservice
  • Squarespace
  • Zoho CRM
  • HubSpot CRM
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Zapier

ALTERNATIVES

Top alternatives to Handlr

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat

Top alternatives to Acquire

Blackboard Learn
Blackboard Learn
Purchase Commerce
Purchase Commerce
iCIMS Talent Acquisition Suite
iCIMS Talent Acquisition Suite
Gain
Gain
Crisp
Crisp