GetFeedback vs SurveySensum Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

GetFeedback

Survey/ User Feedback Software

4.6 299 user ratings

Visit Website

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveySensum

Survey/ User Feedback Software

5 1 user ratings

Visit Website

Overview

Description	GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take action according to critical feedbacks received and introduce necessary changes to improve customer satisfaction. One of the best features of GetFeedback is the provision to be implemented across multiple channels, such as marketing and relationship management. The tool also allows all customer responses to be fed into Salesforce. Users can hence have a central repository of actionable data. This data can then be actively used to create better workflows and event triggers so that potential issues can be handled on time. The dashboard feature makes it even easier to capture a bird’s eye view of the survey results and spot future trends. Read more	SurveySensum is an AI-enabled customer experience management software, especially useful for clients having time constraints. For it helps them in launching surveys, analysing results and bringing to the authority’s notice important and notable insights. The software stands a right fit if the client has recently been hired to start or fix the CX in a growth stage company. Data safety is ensured by end-to-end encryption, AWS storage with extensive network security, offering clients the entire control of handling their data according to their liking. It also works for those new to CX and who desire to be relieved of the sudden responsibility of managing everything flawlessly. SurveySensum’s most sought-after products are the CX platform, online surveys, conversational analytics and Whatsapp surveys. Since SurveySensum is an integrated software, having over a thousand CX professionals and has risen the standards to a very elevated level. Thus for company and business managers including HR professionals, an automated solution like SurveySensum is no less than a saviour. Read more
Pricing Options	Free Trial Available GetFeedback Offers Custom plan.	Free Trial Available Starts at $49.0. Offers Free-forever and Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 88% Momentum 60% Popularity 77%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 61% Momentum 66% Popularity 84%
SaaSworthy Awards	# 11 Highly Rated # 8 Fastest Growing	Not Available

Features

Total Features	15 Features	16 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 12 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 13 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 299 user ratings	5/5 1 user ratings
Ratings Distribution	Excellent 64.9% Very Good 28.6% Average 6% Poor 0% Terrible 0.6%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
Review Summary	Reviewers appreciate GetFeedback's user-friendly interface, customizable surveys, and robust reporting capabilities. They also praise its ability to gather feedback from various channels, including email, web, and social media. However, some users have reported occasional technical glitches and a slightly complex setup process. Overall, reviewers find GetFeedback to be a valuable tool for collecting and analyzing customer feedback, helping businesses improve their products and services.	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available GetFeedback Offers Custom plan.	Free Trial Available Starts at $49.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Essentials Custom Pro Custom Ultimate Custom	Basic Free Starter $49.00 $59.00 per month Professional $199.00 $229.00 per month Enterprise Custom Analytics Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	SurveyMonkey 4.5 Based on 12172 Ratings GetFeedback Vs SurveyMonkey QuestionPro 4.6 Based on 1235 Ratings GetFeedback Vs QuestionPro SurveyKing GetFeedback Vs SurveyKing SurveyRock 4.5 Based on 80 Ratings GetFeedback Vs SurveyRock SurveyMonkey Enterprise 4.7 Based on 25 Ratings GetFeedback Vs SurveyMonkey Enterprise	Couchsurvey SurveySensum Vs Couchsurvey SurveyCXM Curious Karen SurveySensum Vs Curious Karen Honestly Employee Engagement 4.4 Based on 7 Ratings QuestionPro 4.6 Based on 1235 Ratings SurveySensum Vs QuestionPro
	View All GetFeedback Alternatives	View All SurveySensum Alternatives