Compare GetFeedback vs SurveyMethods

Remove All ADD PRODUCT GetFeedback SurveyMethods	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove GetFeedback Survey/ User Feedback Software (336 Ratings)	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SurveyMethods Survey/ User Feedback Software (72 Ratings)
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ADD PRODUCT	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove GetFeedback Survey/ User Feedback Software (336 Ratings)	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SurveyMethods Survey/ User Feedback Software (72 Ratings)
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Overview

Summary

GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take action according to critical feedbacks received and introduce necessary changes to improve customer satisfaction. One of the best features of GetFeedback is the provision to be implemented across multiple channels, such as marketing and relationship management. The tool also allows all customer responses to be fed into Salesforce. Users can hence have a central repository of actionable data. This data can then be actively used to create better workflows and event triggers so that potential issues can be handled on time. The dashboard feature makes it even easier to capture a bird’s eye view of the survey results and spot future trends. ..show more

SurveyMethods is a unique survey software application that comes with multiple in-built features. It enables users to create quick surveys and analyse the survey data via customisable reports. A range of customisation options have been provided including the generation of charts and cross-tabs, slicing the data through segments, comparing and analyzing sections, and more. The tool also includes a drag and drop feature that helps to design stunning newsletters. The developers have also provided a RESTful API that can integrate the tool with multiple-third party applications such as CRM, ERP, or Helpdesk Systems. Moreover, users who are not adept at coding can make use of the code-free integration using Zapier to integrate the tool’s functionality with popular web apps. ..show more

Features

360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.
Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
Email Distribution This feature lets you send a custom email invitation for the survey to the respondents
Embeddable Survey It enables you to directly include your surveys on your own website
Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy
Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet
Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
Phone Survey It enables you to run your survey over telephones
Question Branching Allows respondents to screen questions and give answer to the relevant questions only
Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
Skip Logic It hides the irrelevant pages or questions based on previous responses.
Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, CA / +1 (415)-942-5981

Phoenix, Arizona / +1 214-257-8909

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Essentials Custom Launch your CX program to deliver better customer experiences Features Customer Feedback Channels : Email, Website Out-of-the-box CX surveys Top-rated Salesforce integration Pardot integration Email notifications Web audience targeting CX reports (NPS, CSAT, CES) Feedback context analysis Text insights Pro Custom Extend your CX program across key digital channels and business processes Features Customer Feedback Channels : Email, SMS, Website, Chat Includes features of Essential plan, plus Automations manager CX program builder Sentiment analysis Webhooks Slack integration Custom branding Unlimited seats for viewers Ultimate Custom Scale your CX program to optimize the customer journey across all channels Features Customer Feedback Channels : Email, SMS, Chat, Website, Mobile App Includes features of Pro plan, plus Unlimited full seats Single sign on (SSO) Add-ons Embedded listener View Price Page	Basic Free Try Free Survey Software Features Unlimited Surveys 20 Questions/Survey 500 Responses/Month Survey Library 20+ Question Types Basic Themes & Customizations Email & Web Deployment 5 Email Lists Real-Time Reports Filter Results SurveyMethods Branding Advanced $15 /Month $150 per Year Features Includes features of Basic plan, plus Unlimited Questions Unlimited Responses Question-Based Page Logic Unconditional Page Logic Send Reminders Auto-Close Survey Email Results in PDF Format Create & Manage Events Add Logo Phone & Email Support Professional $49 /Month $490 per Year Features Includes features of Advanced plan, plus Advanced Field-Based Logic Survey Quotas Remotely Trigger Surveys Custom Report Builder Publish Reports Online Graphical Themes Custom Branding Unlimited API Calls Anonymous Surveys Advanced Email Lists Enterprise Custom Built for Business Features Volume Discounts Collaboration Tools Support for HR, Helpdesk, and CRM Integration Workflow Tools Dedicated Support Live Training Advisory Services Third-Party Survey Deployment Custom Analysis View Price Page