Home/Survey/ User Feedback Software/GetFeedback vs Eval&GOUpdated on: March 28, 2024

Compare GetFeedback vs Eval&GO

90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

ADD PRODUCT
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

Overview

Summary

GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take action according to critical feedbacks received and introduce necessary changes to improve customer satisfaction. One of the best features of GetFeedback is the provision to be implemented across multiple channels, such as marketing and relationship management. The tool also allows all customer responses to be fed into Salesforce. Users can hence have a central repository of actionable data. This data can then be actively used to create better workflows and event triggers so that potential issues can be handled on time. The dashboard feature makes it even easier to capture a bird’s eye view of the survey results and spot future trends. ..show more

Eval&GO is an Online Survey tool used to create, publish and analyze online surveys. Generate reports in one-click and publish them in formats (online, Word, PDF, Excel, PowerPoint).

Features

360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Distribution This feature lets you send a custom email invitation for the survey to the respondents

Embeddable Survey It enables you to directly include your surveys on your own website

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy

Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Phone Survey It enables you to run your survey over telephones

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, CA / +1 (415)-942-5981

Montpellier, France / +33 (0) 4 67 17 96 77

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essentials
Custom

Launch your CX program to deliver better customer experiences

Features

  • Customer Feedback Channels : Email, Website
  • Out-of-the-box CX surveys
  • Top-rated Salesforce integration
  • Pardot integration
  • Email notifications
  • Web audience targeting
  • CX reports (NPS, CSAT, CES)
  • Feedback context analysis
  • Text insights
Pro
Custom

Extend your CX program across key digital channels and business processes

Features

  • Customer Feedback Channels : Email, SMS, Website, Chat
  • Includes features of Essential plan, plus
  • Automations manager
  • CX program builder
  • Sentiment analysis
  • Webhooks
  • Slack integration
  • Custom branding
  • Unlimited seats for viewers
Ultimate
Custom

Scale your CX program to optimize the customer journey across all channels

Features

  • Customer Feedback Channels : Email, SMS, Chat, Website, Mobile App
  • Includes features of Pro plan, plus
  • Unlimited full seats
  • Single sign on (SSO)

Add-ons

  • Embedded listener
View Price Page
Free
Free

Features

  • Unlimited questionnaires
  • 10 questions/survey or quiz
  • 150 responses/month
  • Standard questions
  • Survey templates
  • Library of designs
  • Publishing (anonymous URL link, QR code, embed)
  • CSV Export
  • Automatic analysis report
  • GDPR compliance and secured data
Pro
$13 /Month

$108 per Year

excl. taxes

Features

  • Includes features of Free plan, plus
  • Unlimited questionnaires
  • Unlimited questions
  • Unlimited responses
  • Advanced questions
  • Insertion of images
  • Redirections between questions or pages (logics)
  • Customized designs + Insertion of a logo
  • Add an introduction and closing page
  • Copy/merge surveys
  • Library of customized questions
  • Emailing campaigns via the emailing platform (2000/month)
  • Customized mail themes
  • Access protected by login / password
  • Import and management of contacts
  • Mail management, follow-up and reminders
  • Scheduling of the publishing stop date
  • Advanced analysis of the data (cross tabulation, filters,comparative table, trend analysis)
  • Export in all formats (CSV, PDF, DOC, PPT, XLS)
  • Customized analysis reports
  • Sharing reports through URL link
Pro+
$19 /Month

$180 per Year

excl. taxes

Features

  • Includes features of Pro plan, plus
  • Quiz (assign scores)
  • Human Ressources test / Personnality test / social barometer (multiscoring and group questions)
  • Debranding
  • Customization of the URL survey link
  • Redirection at the end of the survey (URL link or report)
  • Piping (modify a question wording according to a previous answer)
  • Multilingual survey
  • Timer
  • Question signature
  • Emailing campaigns via the emailing platform (10000/month)
  • Scheduling of emailing campaigns
  • Customize the replay email
  • Pre-population (insert your existing data via CSV or URL link)
  • New responses notification
  • Customized elements displayed according to answers (logics on report)
  • Analysis report by respondent
  • Quotas
  • Link to share the report protected by a password
Pro + Team
$13 /User/Month

$156 per User per Year

excl. taxes

Features

  • 2 Users minimum
  • Includes features of Pro+ plan, plus
  • Team work
  • Multi-user management (indivual mode, collaborative, hierarchical)
  • Individual login for each user
  • Simultaneous access to all features
  • Implementation of an administrator, supervisors and teams
  • Customized setting up of each account and each user's rights
  • Training webinar(s) offered
  • Customized design offered
View Price Page

SCREENSHOTS

GetFeedback Screenshots
View 8 screenshot(s)
Eval&GO Screenshots

INTEGRATIONS

  • Slack
  • Acoustic Personalization
  • Campaign Monitor
  • Adobe Analytics
  • Tealium iQ
  • AB Tasty
  • Google Analytics
  • Salesforce
  • Optimizely
  • Zapier
  • Zendesk Sell
  • Google Tag Manager
  • Jira
    NA

ALTERNATIVES

Top alternatives to GetFeedback

SurveyMonkey
SurveyMonkey
Qualtrics Core XM
Qualtrics Core XM
SurveySparrow
SurveySparrow
Alchemer
Alchemer
QuestionPro
QuestionPro

Top alternatives to Eval&GO

SurveyMonkey
SurveyMonkey
SurveySparrow
SurveySparrow
Alchemer
Alchemer
QuestionPro
QuestionPro
Survio
Survio