Home/Contact Center Operations Software/Genesys PureEngage vs UJETUpdated on: March 29, 2024

Compare Genesys PureEngage vs UJET

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Overview

Summary

Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services. ..show more

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Daly City, California / +1.855.257.8219

N/A

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Genesys PureEngage
Custom

Features

  • Channels
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Session Routing
  • Session Queuing
  • Concurrent Calling
  • Customization
  • Conversation Archiving
  • Lead Development
  • Knowledge Base
  • Session Summary Notes
  • Administrator Access
  • Reporting & Dashboards
View Price Page
UJET
Custom

Features

  • Multiple Languages and Locale Support
  • Cloud-native, Secure Platform
  • Advanced Call Management
  • CRM and WFM/QM Integrations
  • Custom Queue Configuration
  • Intelligent Call Routing
View Price Page

SCREENSHOTS

Genesys PureEngage Screenshots
View 3 screenshot(s)
UJET Screenshots

ALTERNATIVES

Top alternatives to Genesys PureEngage

Genesys PureConnect
Genesys PureConnect
VAANI
VAANI
Cordless
Cordless
Salient
Salient
VoiceGenie.AI
VoiceGenie.AI

Top alternatives to UJET

Five9
Five9
VAANI
VAANI
Cordless
Cordless
Salient
Salient
VoiceGenie.AI
VoiceGenie.AI