VAANI |
| Description | Genesys PureEngage is a customer experience management software that offers help to its users with a personalized and self-centric approach across its all channels. This way, it allows the users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users. Users can meet their business needs in an efficient manner with the help of the software. Genesys Pure Engage allows them to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys along with intelligent and world-class routing and digital transformations. It helps users to communicate with their clients in a personalized way, across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature if the software. Finally, the software allows users to artificial intelligence in order to automate the dialogues and hire the top agents with predictive routing in the assisted services. Read more | Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
|
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
|
| Ratings Distribution |
|
|
| Review Summary |
Genesys PureEngage is generally praised for its user-friendly interface, ease of use, and comprehensive features. Reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving customer interactions. They also appreciate the flexibility and customization options, enabling businesses to tailor the solution to their specific needs. However, there were occasional mentions of technical glitches and integration challenges, which could be addressed for a smoother user experience. Overall, Genesys PureEngage is a well-regarded platform that helps organizations deliver exceptional customer service. |
Not Available
|
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Genesys PureEngage Custom |
Ozonetel CloudAgent Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
CxEngage
3.7 Based on 10 Ratings 
ipSCAPE
4.9 Based on 33 Ratings 
RingCentral Engage Digital
4.3 Based on 26 Ratings 
SnapEngage
4.5 Based on 483 Ratings |
Call Center Studio
4.7 Based on 63 Ratings 
Aircall
4.4 Based on 1209 Ratings 
RingCentral Contact Center
4.1 Based on 281 Ratings 
Vonage Contact Center
4.3 Based on 55 Ratings |
|
| Screenshots |
+ 2 More
|
Not Available |
| Videos |
+ 1 More
|
+ 1 More
|
| Company Details | Located in: Daly City, California | Located in: Wilmington, Delaware Founded in: 2007 |
| Contact Details |
+1.855.257.8219 https://www.genesys.com/platform/pureengage |
+1 559-888-7084 https://ozonetel.com/in/cloudagent-call-center-solution/ |
| Social Media Handles |
Not available |
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
