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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FullStory logo
Heat Map Software

4.6 581 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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VWO Insights

Heat Map Software

4.5 51 user ratings

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Overview

Description Fullstory houses a host of features for detailed heatmap generation and other analytics. The first being the heatmaps, which is generated by tracking the user’s activity on your website. The heatmaps are generated with sprayed colours of different tones on various segments on your website, depending upon the level of interaction made. You can analyze the reports by filtering the results on the basis of filter like Top users, the device used, etc. Fullstory can also record the entire user session so that you never miss any detail of how user interaction. Alongside the user’s interaction, it also records and detects errors in JavaScript console logs. Concerning the user’s privacy, it prevents collecting of sensitive user's data like location, IP address and web domain. It also identifies error/dead clicks, bugs, and pop-ups that degrade the user’s experience. Minute details like rage click and thrashing mouse also taken into account by the software. Moreover, you can also export CSV userlist for your searches and segments. Lastly, you can share the reports with other team members using the ‘Collaborate’ feature. Read more WalkMe is a tool that allows users to embrace technology and achieve True Digital Adoption. The tool consists of a Digital Adoption Platform (DAP), making it effortless for any user to use any website or software. The users get proactive, guidance, solution analyses, and automation processes to complete their tasks easily whenever and however needed. WalkMe ensures flawless software adoption, automation of complex business processes, and also boosts employee productivity. The platform creates an ideal customer journey, encourages self-service, and guarantees customer satisfaction. It streamlines large-scale disruptive transformation by empowering employees, overcoming change, and increasing usability, and enabling successful digital transformation. Users can make data-driven decisions and adopt transformational change by collecting and analyzing usage data and gain visibility into the customers’ journey. They can contextually drive customers to action through in-app and cross-app guidance. WalkMe allows the users to shift from reactive to proactive user engagement by analyzing and anticipating customers’ needs. The platform ensures accurate process completion and increases user engagement and eventually leads to better productivity. Read more VWO Insights is cloud-based software that assists eCommerce organisations in analysing the behaviour of website visitors, diagnosing problems, and fixing them to improve the overall customer experience. Organizations can record consumer mouse trails to access visited webpages, time spent on a webpage, and drop off rates using the screen recording module. Administrators can use heatmaps, click maps, scroll maps, and element lists in VWO Insights to visualise click and scroll behaviour. The survey module enables analysts to design on-page surveys and feedback forms, including ratings, checkboxes, drop-down menus, multiple choice questions, and more, for desktop, mobile, or browser-specific use. It enables staff to set up analysis funnels to produce behaviour analytics based on pre-defined criteria, such as link clicks, engagement on particular web pages, revenue generated, and forms submitted, among others. Businesses can combine VWO Insights with a variety of third-party programmes, including WordPress, Magenta, Shopify, and Clicktale, thanks to the API it provides. Additionally, it enables users to categorise website visitors depending on a variety of factors, such as repeat or new visitors, localities, preferred languages, and operating systems. Read more
Pricing Options
  • Free Trial Available
  • Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $169.00. Offers Custom plan.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    87%
  • Momentum
    70%
  • Popularity
    93%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    72%
  • Momentum
    61%
  • Popularity
    64%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available

Reviews & Ratings

User Rating
4.6/5 581 user ratings
4.5/5 597 user ratings
4.5/5 51 user ratings
Rating Distribution
  • Excellent

    65.4%
  • Very Good

    29.4%
  • Average

    4.3%
  • Poor

    0.7%
  • Terrible

    0.2%
  • Excellent

    63.7%
  • Very Good

    26.1%
  • Average

    6.4%
  • Poor

    0.8%
  • Terrible

    3%
  • Excellent

    52.9%
  • Very Good

    41.2%
  • Average

    5.9%
  • Poor

    0%
  • Terrible

    0%
User Sentiments

    Session Replay Functionality, In-depth User Insights, Ease of Use, Extensive Integrations

    High Pricing, Confusing Search Functionality, Limited Data Export, Steep Learning Curve

    Ease of Use, Comprehensive Training Resources, Effective User Guidance, Powerful Analytics and Insights

    Occasional Technical Glitches, Steep Learning Curve for Advanced Features, Inconsistent Element Selection Accuracy, Customer Support Response Time

    Easy to Use Interface, Comprehensive A/B Testing Features, Detailed Reporting and Analytics, Valuable Heatmaps

    Occasional Software Bugs or Glitches, Limited Mobile Experience, Complex Advanced Features, Heatmap Functionality Issues

Review Summary

Overall, users praise FullStory's intuitive interface, ease of use, and ability to capture comprehensive user behavior data. They also appreciate its robust filtering and segmentation capabilities, which enable them to easily find and analyze specific user sessions. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the potential for data privacy issues. Additionally, some users have suggested improvements to the user interface and reporting features.

Overall, users praise WalkMe's ease of use, citing its intuitive interface and straightforward setup process. They also value its customization options, allowing them to tailor the tool to their specific needs. Additionally, WalkMe's customer support receives positive feedback for its responsiveness and helpfulness. However, some users express concerns about occasional bugs and glitches, as well as the potential for WalkMe to slow down their systems. Pricing is mentioned as a consideration, with some users finding it expensive compared to alternatives.

VWO Conversion Optimization Platform receives mixed reviews. Users praise its quick and easy installation, user-friendly documentation, and powerful A/B testing features, particularly the Multi-Arm Bandit approach. The platform's dashboard and performance tracking tools are also highly appreciated. However, some users find the core editor clumsy for complex customizations and the heatmap tool buggy and slow. The platform's pricing can also be seen as a deterrent for some. Overall, VWO is a good entry-level tool for conversion rate optimization with strong customer support but needs improvement in certain areas such as UI clarity and mobile optimization.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $169.00. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free trial Others

Business Custom

Enterprise Custom

Free Forever Free

Basic Plan Others

Custom Plan Others

Growth $169.00 $169.00 per month

PRO Custom

Enterprise Custom

 
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Screenshots & Videos

Screenshots screenshots
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Vendor information

Company Details Located in: Atlanta, Georgia Located in: San Francisco, California Founded in: 2011 Located in: New Delhi, India
Contact Details

Not available

https://www.fullstory.com

Not available

https://www.walkme.com/

+1 415-349-0105

https://vwo.com/insights/

Social Media Handles

Not available

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