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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Fullstory houses a host of features for detailed heatmap generation and other analytics. The first being the heatmaps, which is generated by tracking the user’s activity on your website. The heatmaps are generated with sprayed colours of different tones on various segments on your website, depending upon the level of interaction made. You can analyze the reports by filtering the results on the basis of filter like Top users, the device used, etc. Fullstory can also record the entire user session so that you never miss any detail of how user interaction. Alongside the user’s interaction, it also records and detects errors in JavaScript console logs. Concerning the user’s privacy, it prevents collecting of sensitive user's data like location, IP address and web domain. It also identifies error/dead clicks, bugs, and pop-ups that degrade the user’s experience. Minute details like rage click and thrashing mouse also taken into account by the software. Moreover, you can also export CSV userlist for your searches and segments. Lastly, you can share the reports with other team members using the ‘Collaborate’ feature. Read more | Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively. Read more |
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Overall, users praise FullStory's intuitive interface, ease of use, and ability to capture comprehensive user behavior data. They also appreciate its robust filtering and segmentation capabilities, which enable them to easily find and analyze specific user sessions. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the potential for data privacy issues. Additionally, some users have suggested improvements to the user interface and reporting features. |
Overall, Pendo receives positive feedback from users for its intuitive interface, ease of use, and powerful analytics capabilities. Customers appreciate its comprehensive set of features, including user onboarding, in-app messaging, and product analytics. Pendo is also praised for its strong customer support and its ability to provide valuable insights into user behavior. However, some users have mentioned occasional technical glitches and a need for more granular control over certain features. Additionally, some have expressed concerns regarding the pricing structure and the steep learning curve associated with implementing and customizing the platform. |
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Company Details | Located in: Atlanta, Georgia | Located in: Raleigh, North Carolina - 27601 Founded in: 2013 |
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Not available https://www.fullstory.com |
+1 919-275-5477 https://www.pendo.io/ |
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