Front vs Motadata ServiceOps Comparison

Remove All	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Front Help Desk Software (2442 Ratings)	Remove Motadata ServiceOps Service Desk Software (36 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)
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Remove All	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Front Help Desk Software (2442 Ratings)	Remove Motadata ServiceOps Service Desk Software (36 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)
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Overview

Summary

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. ..show more

Empower the IT organization with Motadata ServiceOps – the AI-enabled platform designed to help swiftly adapt and excel in an environment that demands agility across all facets of the business. Motadata ServiceOps adheres to ITIL standards, enhancing IT Service Management (ITSM) with advanced AI and ML capabilities. This innovation not only optimizes service delivery but also promotes an efficient self-service culture. When users create requests or report incidents, they receive smart suggestions from a well-curated knowledge base, speeding up resolution and fostering autonomy. Deep integrations within the Service Desk empower the team to seamlessly manage the lifecycle of both Standard Applications and Hardware Assets. The platform features both agent and agentless options for automatic asset discovery, ensuring nothing slips through the cracks. With a robust Configuration Item (CI) database, the management of IT and non-IT assets becomes more accurate and less cumbersome. Patch management is made effortless with the ability to automate vulnerability scans and the deployment of patches from a centralized interface, where thorough patch testing and approval protocols guarantee that only stable and secure updates reach to endpoints. In the pursuit of compliance, Motadata ServiceOps provides out-of-the-box system configurations designed to keep in line with industry standards and regulations. Transform the organization's IT service delivery with Motadata ServiceOps – where sophistication meets simplicity. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California

Ahmedabad, India / +91 79-4702-1702

Pleasanton, California - 94588 / +1 888-900-9646

San Francisco, California - 94103 / +1 415-418-7506

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $19 /User/Month $19 per User per Month billed Yearly For smaller teams looking to bring customer support workflows into one place Feature Omnichannel shared inboxes Team collaboration on customer messages Included knowledge base and website live chat Access to most 3rd-party integrations Growth $59 /User/Month $59 per User per Month billed Yearly Minimum 2 seats For teams looking to streamline support workflows and improve performance Features Omnichannel shared inboxes Real-time collaboration features Up to 20 rules to automate workflows Analytics on team performance, customer satisfaction, SLAs and more Built-in knowledge base, live chat with chatbots, and 50+ integrations Scale $99 /User/Month $99 per User per Month billed Yearly Minimum 20 seats For teams that need total workflow flexibility and advanced user management Features Includes features of Growth plan, plus Multiple workspaces for distinct teams User management with SSO, SCIM provisioning, and custom permissions No-code dynamic objects to connect backend systems and up to 200 rules Analytics by customer from your CRM Onboarding and solution design Premier $229 /User/Month $229 per User per Month billed Yearly For teams looking for professional services and partnership to meet enterprise needs Features Includes features of Scale plan, plus Highest usage caps across all features Additional success services including Premier Onboarding Custom Build Hours including API advisory and integration development Video conferencing support View Price Page	Motadata ServiceOps Custom Features Intelligent Automation Practical AI Self-Service Complete Life-Cycle Management Automated Asset Discovery Asset Database Automatic Patch Management Prevent Bad Patches Compliance Management Quick Report Builder Report Templates Customization View Price Page	Standard $20 /User/Month All the essential support features to augment your customer service team. Features 5 channels Help Center Feedback Widget: 1 Advanced Web Forms: 5 Social Media (Facebook & Twitter): 1 Brand Instant Messaging (WhatsApp, Telegram, WeChat & Line) Spam, Merge, Split & Clone Tickets Ticket History Quick Ticket View Ticket Tags: 20 Tags/Ticket Product-based Ticket Tracking Add Resolution as KB Suggested Articles Direct Assignment to Agents and Teams Work Modes Response Editor with Rich Text Support & Response Draft Advanced Search Faster Response Snippets Macros: 5 Workflow Rules: 5/Module Time-based Rules: 5 Service Level Agreements: 4 Multi-Level Escalations Tasks, Events & Calls: Only Tasks Custom Email Templates Custom Tabs, Views, Status & Form Fields Custom Fields: 50 Fields/Module Re-branding: Limited Pre-defined Reports Custom Reports: 50 Export Reports to CSV, XLS or PDF Customer Happiness Ratings Dashboard Custom Dashboards: 10 Ticket Overview & Status Dashboard Response, Resolution & FCR Dashboards Analytics Mobile App (Radar) Profiles (restrict feature access): 6 Roles: 5 GDPR Compliance Support Email Phone Professional $35 /User/Month Simplified collaboration and process automation functionalities for fast-growing teams. Features 10 channels Includes features of Standard plan, plus Feedback Widget: 1/Department Advanced Web Forms: 10/Department Telephony Ticket Tags: 30 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 10/Department Ticket Sharing & Ownership Agent Collision Detection Macros: 15/Department Workflow Rules: 15/Department/Module Time-based Rules: 15/Department Service Level Agreements: 10/Department Customer-based SLA Tasks, Events & Calls Auto Time Tracking Advanced Process Management (Blueprints): 1/Department Custom Fields: 150 Fields/Module Ticket Templates Re-branding Multi-department Support: 10 Departments Custom Reports: Unlimited Custom Dashboards: Unlimited Advanced Dashboards: Limited Profiles (restrict feature access): 25 Roles: 25 Field-level Access Control Support Chat Enterprise $50 /User/Month Advanced AI and customization capabilities to enable enterprise-grade support. Features 100 channels Includes features of Professional plan, plus Advanced Web Forms: 20/Department Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding Live Chat Guided Conversations Ticket Tags: 50 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 15/Department Macros: 30/Department Workflow Rules: 30/Department/Module with custom functions Time-based Rules: 30/Department Service Level Agreements: 20/Department Contract Management SLA Advanced Process Management (Blueprints): 20/Department Artificial Intelligence Custom Fields: 230 Fields/Module Multi-department Support: 50 Departments Advanced Dashboards Schedule Reports Profiles (restrict feature access): 50 Roles: 250 Data Sharing Access Zoho Desk Express $9 /User/Month A straightforward ticketing system for individuals and small teams looking to start automating their customer service. Features Ticketing Social Media Analytics View Price Page	Suite Team $69 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Suite Growth $115 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Suite Professional $149 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Suite Enterprise Custom Features: Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Eligible for Advanced Data Privacy and Protection add-on Sandbox AI-powered Content Cues Content blocks Custom agent roles Dynamic, Contextual workspaces Suite Enterprise Plus Custom A comprehensive solution that meets all enterprise needs. Features Optimize support and fine-tune change management with our most robust sandbox Scale your business with our highest API rate limits Protect your operations with enhanced disaster recovery View Price Page

Compare Front vs Motadata ServiceOps

Front

Motadata ServiceOps

Zoho Desk

Zendesk Support

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES