-
Categories
- Marketing
- Sales
- Design
- Collaboration
- Development
- All Categories
|
94%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
84%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
95%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
Remove
|
96%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
Remove
|
|
|---|---|---|---|---|
|
Start Free Trial
|
Start Free Trial
|
Start Free Trial
|
Start Free Trial
|
|
94%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
84%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
95%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
Remove
|
96%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
Remove
|
|
|---|---|---|---|---|
|
Start Free Trial
|
Start Free Trial
|
Start Free Trial
|
Start Free Trial
|
Summary |
Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. ..show more |
Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets. ..show more |
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more |
Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. ..show more |
|
Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come |
|
|
|
|
|
Automated Routing Helps automatically routing queries and data to the right agent |
|
|
|
|
|
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company |
|
|
|
|
|
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement |
|
|
|
|
|
Customizable Branding Facilitates brand marketing as per the brand-owner's requirement and preference |
|
|
|
|
|
Document Storage Helps in storing the documents electronically and in a systematic way |
|
|
|
|
|
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future |
|
|
|
|
|
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. |
|
|
|
|
|
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges |
|
|
|
|
|
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
|
|
|
|
|
Macros (Templated Responses) Helps in storing, creating and sending canned or pre-written responses to main the discussion flow |
|
|
|
|
|
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels |
|
|
|
|
|
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions |
|
|
|
|
|
Social Media Integration Enables integrating the software with social media for better reach and coverage |
|
|
|
|
|
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback |
|
|
|
|
|
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved |
|
|
|
|
|
||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||
|
|
|
|
|
|
|
|
SysAid
LiveAgent
Zoho Desk
TeamSupport
osTicket
|
Effy
Zendesk Talk
Zen Flowchart
SysAid
LiveAgent
|
