Home/Help Desk Software/Front vs DeskyUpdated on: February 3, 2023

Compare Front vs Desky

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Front
Front Help Desk Software (1325 Ratings)
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Front

Front

Help Desk Software (1325 Ratings)
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

Start Free Trial

Start Free Trial

Start Free Trial

Overview

Summary

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. ..show more

Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. ..show more

Features

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing Helps automatically routing queries and data to the right agent

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding Facilitates brand marketing as per the brand-owner's requirement and preference

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

Mumbai, India

San Bruno, California / +1 (866) 832-3090

San Francisco, California / 1-800-667-6389

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

billed Yearly

For growing businesses with under 10 teammates that need a shared view of conversations

Feature

  • Teams of up to 10
  • Connect unlimited email, SMS, and social media accounts to Front
  • Assign, comment, and @mention
  • Enable most integrations (except CRM, Voice) and build your own
  • Use basic rule templates to move, tag, and archive messages
Prime
$49 /User/Month

billed Yearly

For professional teams up to 50 teammates looking to scale and optimize customer communication

Features

  • Includes features of Starter plan, plus
  • Teams of up to 50
  • Enable any integration
  • Build custom rules
  • Automate workflows with SLAs and advanced workflow templates
  • Measure response times, inbox volume, and trends with analytics
Enterprise
Custom

For large-scale organizations that require streamlined administration and centralized controls

Features

  • Includes features of Prime plan, plus
  • Teams of any size
  • Streamline administration with centralized controls
  • SAML-based single sign on (SSO)
  • Designated account team
  • Tailored onboarding services
View Price Page
Free
Free

Features

  • 1 Agent
  • 100 Tickets/month
  • 1000 Customers
  • 500MB Storage
  • Knowledge Base
  • Envato Integration
  • 60 Days Data Retention
Freelancer
$5 /Month

Features

  • 1 Agent
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • Envato Integration
Startup
$19 /Month

Features

  • Upto 5 Agents
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • All Integrations
  • Custom Domain
  • Remove Desky Branding
  • Developer APIs
  • Custom JS & CSS
Business
$39 /Month

Features

  • Upto 10 Agents
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • All Integrations
  • Custom Domain
  • Remove Desky Branding
  • Developer APIs
  • Custom JS & CSS
  • Custom User Roles
  • External Purchase Verification
Enterprise
$149 /Month

Features

  • 10+ Agents
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • All Integrations
  • Custom Domain
  • Remove Desky Branding
  • Developer APIs
  • Custom JS & CSS
  • Custom User Roles
  • External Purchase Verification
View Price Page
Free
Free

For getting started

Features

  • Unlimited Agents
  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • 24 x 7 email support
  • 24 x 5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

For fast growth

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom email server
  • Custom ticket views
  • Ticket Fields & Status
  • Custom SSL
  • Customer Fields
  • Time sheet summary report
  • Time tracking

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

For high performance

Features

  • Includes features of Growth plan, plus
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API limits
  • CSAT survey and reports
  • Multiple SLA & Business hours
  • SLA reminder and escalation
  • Multilingual knowledge base
  • Custom apps
  • Includes features of Add-ons
Enterprise
$95 /User/Month

For Enterprise-grade support

Features

  • Includes features of Pro plan, plus
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot (Freddy)
  • Includes 5000 bot sessions/month
  • Assist Bot (Freddy)
  • Auto-triage (Freddy)
  • Article Suggester (Freddy)
  • Robo Assist (Freddy)
  • Canned Response Suggester (Freddy)
  • Multiple products (Unlimited)
  • Social signals
  • Includes features of Add-ons
Growth Omnichannel
$35 /User/Month

For fast growth

Features

  • Includes features of Growth of Freshdesk Support Desk, Messaging, and Contact Center
  • Email, Social, Messaging, Telephony channels
  • Includes up to 2000 bot sessions/month (Freddy)
  • Includes up to 2000 incoming minutes/month
  • Chatbot builder
  • Chatbot Analytics
  • Messaging Topics
  • Contact Management
  • Custom Inbox views
  • SLA and Business hours
  • Marketplace apps
  • Automations
  • Data Center location
  • Ticket, Conversation, and call reports
  • Omnichannel dashboard
  • Time sheet summary report
  • Time tracking
  • Includes features of Add-ons
Pro Omnichannel
$71 /User/Month

For high performance

Features

  • Includes features of Pro plan of Freshdesk Support Desk, Messaging, Contact Center and more.
  • Whatsapp Business
  • Apple Business Chat
  • Omnichannel Customer Timeline
  • Omnichannel Knowledge base
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • Includes 3000 local incoming min/month
  • Includes up to 3000 bot sessions/month (Freddy)
  • Includes up to 5000 Collaborators
  • Extendable API limits
  • Custom Apps
  • Holiday routing
  • Advanced call management
  • Agent availability report
  • CSAT survey & report
Enterprise Omnichannel
$119 /User/Month

Perfect for enterprises

Features

  • Includes features of Enterprise plan of Freshdesk Support Desk, Messaging, Contact Center and more
  • Omniroute
  • IP Range Restriction
  • Email Bot (Freddy)
  • Voicebot (Freddy)
  • Speech-enabled IVR (Freddy)
  • Includes up to 5000 bot sessions/month (Freddy)
  • Includes 5000 local incoming min/month
  • Abandoned Call Metrics
  • Assist Bot (Freddy)
  • Auto-triage (Freddy)
  • Robo Assist
  • Canned Response Suggester
  • Article Suggester (Freddy)
  • Social signals
  • User authentication (JWT)
  • Service level monitoring
  • Includes features of Add-ons
View Price Page
Essentials
$25 /User/Month

$25 per User per Month** billed Yearly

All-in-one sales and support app*

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Telephony Integration (CTI)

Note :

* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.

Professional
$75 /User/Month

$75 per User per Month** billed Yearly

Complete service CRM for teams of any size

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)

Enterprise
$150 /User/Month

$150 per User per Month** billed Yearly

Customizable CRM for comprehensive service

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)
  • Web Services API
Unlimited
$300 /User/Month

$300 per User per Month** billed Yearly

Unlimited CRM power

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)
  • Web Services API
  • 24/7 Support
View Price Page

SCREENSHOTS

Front Screenshots
View 2 screenshot(s)
Desky Screenshots
View 0 screenshot(s)
Freshdesk Screenshots
View 5 screenshot(s)
Salesforce Service Cloud Screenshots
View 0 screenshot(s)

INTEGRATIONS

  • Trello
  • Salesforce
  • Envato Sites
  • Slack
  • WooCommerce
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule
  • Hubspot Marketing Hub
  • Sage CRM
  • Sage Intacct
  • BigCommerce
  • CustomerGauge
  • Volusion
  • Ecwid
  • Insightly
  • Tipalti
  • Kissmetrics
  • Base
  • Bullhorn ATS & CRM
  • Maximizer CRM
  • Weebly
  • Microsoft Dynamics GP
  • iContact
  • Wrike
  • Quickbooks
  • ConnectWise Sell
  • Allbound PRM
  • Freshbooks
  • Plaid
  • Autopilot
  • Act-On
  • Freshdesk
  • SugarCRM Survey Rocket
  • NetSuite
  • Campaign Monitor
  • Help Scout
  • MailChimp
  • Constant Contact
  • Freshservice
  • Close
  • Zoho CRM
  • HubSpot CRM
  • WooCommerce
  • Mailjet
  • Microsoft Dynamics 365 for Sales
  • Oracle Eloqua
  • Pipedrive
  • Shopify
  • Sage 200cloud
  • Jira

ALTERNATIVES

Top alternatives to Front

SysAid
SysAid
LiveAgent
LiveAgent
Zoho Desk
Zoho Desk
TeamSupport
TeamSupport
osTicket
osTicket

Top alternatives to Desky

Effy
Effy
Zendesk Talk
Zendesk Talk
Zen Flowchart
Zen Flowchart
SysAid
SysAid
LiveAgent
LiveAgent