Home/Compare/Freshworks 360 vs Kayako
Updated on: September 26, 2020

Freshworks 360 vs Kayako

75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Kayako Help Desk Software
(415 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Visit Website Visit Website Try for Free
ADD PRODUCT
75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Kayako Help Desk Software
(415 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Visit Website Visit Website Try for Free

Overview

Summary

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. ..read more

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. ..read more

With monday.com, you can better plan, organize and track your work from one centralized, visual and collaborative work space. It is intuitive and easy to use, which means that your team members can get up and running quicker by just sending them an email. Monday.com prioritizes flexibility to ensure that each team has a workflow that adopts to how they work. Easy onboarding, fast adoption With monday.com, you can plan everything you do in a very visual way, which makes it easier to stay on top of your tasks and not fall behind. You can agiley pivot from one strategy and challenge to the next, while adapting the way you work and your workflows. This solution provides an at a glance overview of the status of your workflows and projects so you can easily track the progress of each of them. To start off, all you have to do is to pick a template and you can then customize it to fit the needs of your company and match the structure of your workflows. ..read more

Features

Alerts (Escalation)

Automated Routing

Budget Management

Call Logging

Community Forums

Contact Management

Contract (SLA Management)

Customer Support

Customizable Branding

Document Storage

IT Project Management

Idea Management

Incident Management

Issue Management

Kanban Board

Knowledge Base

Known Issue Management

Lead Scoring

List Management

Live Chat

Macros (Templated Responses)

Marketing Automation

Milestone Tracking

Multi-Channel Communication

Percent-Complete Tracking

Portfolio Management

Product Catalog

Project Management

Project Planning

Project Templates

Quotes (Proposals)

Recurring Task Management

Referral Tracking

Requirement Management

Resource Management

Self Service Portal

Social Media Integration

Status Tracking

Surveys & Feedback

Task Management

Ticket Management

Time & Expense Tracking

Timeline View

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

London, United Kingdom / +1 (888) 952-9256

New York, New York

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Freshworks 360
Custom

Features

  • Omni-channel customer engagement
  • In-context collaboration
  • Integrated experience
  • Integrated Experience

View Price Page
Inbox
$15 /User/Month

Features

  • A shared email, chat, and social inbox for small teams
  • Live chat and email
  • Basic Help Center
  • Mobile SDK
  • 600 plus integrations with Zapier
  • Email, chat and social
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros
Growth
$30 /User/Month

Features

  • Customer service software for growing teams
  • Free collaborators
  • Includes features of Inbox plan, plus
  • Powerful automation rules
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles
Scale
$60 /User/Month

Features

  • Customer service software for larger teams and businesses
  • Includes features of Growth plan, plus
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration
Enterprise
Custom

Starts at $100 per agent.

Features

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management
View Price Page
Basic
$49 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Unlimited free viewers
  • Unlimited boards
  • Over 20 column types
  • iOS and Android apps
  • File storage: 5 GB
  • Activity log: 1 week
  • Whiteboard integration
  • Embed documents
  • Kanban view
  • Embedded forms
  • Dashboards: 1 board per dashboard
  • Two-factor authentication
  • Self-serve knowledge base
  • 24/7 customer support

Standard
$59 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of basic plan, plus
  • File storage: 50 GB
  • Activity log: Unlimited
  • Zoom integration
  • Timeline view
  • Calendar view
  • Share boards with guests: 4 guests billed as 1 user
  • Map view
  • Advanced search
  • Forms customization
  • Integrations: 250 actions/month
  • Automations: 250 actions/month
  • Dashboards: 3 boards per dashboard

Pro
$99 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of Standard plan, plus
  • File storage: Unlimited
  • Share boards with guests: Unlimited
  • Time tracking
  • Chart view
  • Formula column
  • Custom tags
  • Private boards
  • Integrations: 25,000 actions/month
  • Automations: 25,000 actions/month
  • Dashboards: 10 boards per dashboard
  • Google authentication

Enterprise
Custom

For users more than 200

Features

  • Includes features of Pro plan, plus
  • Integrations: 250,000 actions/month
  • Automations: 250,000 actions/month
  • Dashboards: 25 boards per dashboard
  • Single Sign On (Okta, One login, Azure AD, Custom SAML)
  • Audit log
  • Session management
  • HIPAA Compliance
  • 99.9% uptime SLA
  • Advanced account permissions
  • Tailored onboarding
View Price Page

SCREENSHOTS

Freshworks 360 Screenshots
View 0 screenshot(s)
Kayako Screenshots
View 18 screenshot(s)
monday.com Screenshots
View 22 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • InsightSquared
  • Joomla
  • ActiveCampaign
  • Drupal
  • Campaign Monitor
  • MailChimp
  • Constant Contact
  • SurveyMonkey
  • Basecamp
  • SurveyGizmo
  • GetResponse
  • Trello
  • Zoho CRM
  • HubSpot CRM
  • WooCommerce
  • Google Analytics
  • Infusionsoft by Keap
  • Quickbooks
  • Salesforce
  • Pipedrive
  • Freshbooks
  • Xero
  • Copper (ProsperWorks CRM)
  • Dropbox Business
  • Asana
  • Slack
  • JotForm
  • MailChimp
  • Typeform
  • SurveyMonkey
  • Trello
  • GitHub
  • Todoist
  • Toggl Track
  • GitLab
  • Google Drive
  • Harvest
  • Salesforce
  • Pipedrive
  • Shopify
  • Jira

ALTERNATIVES

Top alternatives to Freshworks 360

Zoho CRM
Salesforce
SugarCRM
Insightly
Pipedrive

Top alternatives to Kayako

Zendesk Support
Freshdesk
Front
SysAid
LiveAgent