Home/Compare/Freshworks 360 vs Kayako
Updated on: February 22, 2020

Freshworks 360 vs Kayako

56%
Freshworks 360
(4 Ratings)
81%
Kayako
(164 Ratings)
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Freshworks 360
(4 Ratings)
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Kayako
(164 Ratings)
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Overview

Summary

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. ..read more

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. ..read more

Features

Alerts (Escalation)

Automated Routing

Call Logging

Community Forums

Contact Management

Contract (SLA Management)

Customer Support

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Lead Scoring

List Management

Live Chat

Macros (Templated Responses)

Marketing Automation

Multi-Channel Communication

Product Catalog

Project Management

Quotes (Proposals)

Referral Tracking

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, USA

London, United Kingdom / +1 (888) 952-9256

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Custom
Custom

Freshworks 360 is scalable and suits growing businesses.

Features

  • Omni-channel customer engagement
  • In-context collaboration
  • Integrated experience
  • Easy customization
View Price Page
Inbox
$15 /User/Month

Features

  • A shared email, chat, and social inbox for small teams
  • Live chat and email
  • Basic Help Center
  • Mobile SDK
  • 600 plus integrations with Zapier
  • Email, chat and social
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros
Growth
$30 /User/Month

Features

  • Customer service software for growing teams
  • Free collaborators
  • Includes features of Inbox plan, plus
  • Powerful automation rules
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles
Scale
$60 /User/Month

Features

  • Customer service software for larger teams and businesses
  • Includes features of Growth plan, plus
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration
Enterprise
Custom

Starts at $100 per agent.

Features

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management
View Price Page

SCREENSHOTS

View 1 screenshot(s)
View 18 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • InsightSquared
  • Joomla
  • ActiveCampaign
  • Drupal
  • Campaign Monitor
  • MailChimp
  • Constant Contact
  • SurveyMonkey
  • Basecamp
  • SurveyGizmo
  • GetResponse
  • Trello
  • Zoho CRM
  • HubSpot CRM
  • WooCommerce
  • Google Analytics
  • Infusionsoft by Keap
  • Quickbooks
  • Salesforce
  • Pipedrive
  • Freshbooks
  • Xero