Home/Compare/Freshworks 360 vs Kapture CRM
Updated on: September 26, 2020

Freshworks 360 vs Kapture CRM

75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Kapture CRM CRM Software
(13 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Kapture CRM CRM Software
(13 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. ..read more

Kapture CRM is a CRM software that packs together capabilities related to marketing, sales, operations, and customer services in a single package. The tool is known for its ease of use and simple interface and can be integrated smoothly with the existing technological infrastructure of any company. This is made possible by 500 plus APIs that ensure seamless pan-organisation synchronisation. Users can send customised emails to a wide range of audiences through easy predefined templates. Moreover, live chat support allows team members to extend better customer support and sell more. The dashboard captures and showcases crucial KPIs, such as the number of answered/unanswered calls by each agent. Other notable features include integrated sales tracking, omnichannel support, real-time reporting, dedicated cloud storage servers, high-end security, on-field order capturing, and much more. ..read more

With monday.com, you can better plan, organize and track your work from one centralized, visual and collaborative work space. It is intuitive and easy to use, which means that your team members can get up and running quicker by just sending them an email. Monday.com prioritizes flexibility to ensure that each team has a workflow that adopts to how they work. Easy onboarding, fast adoption With monday.com, you can plan everything you do in a very visual way, which makes it easier to stay on top of your tasks and not fall behind. You can agiley pivot from one strategy and challenge to the next, while adapting the way you work and your workflows. This solution provides an at a glance overview of the status of your workflows and projects so you can easily track the progress of each of them. To start off, all you have to do is to pick a template and you can then customize it to fit the needs of your company and match the structure of your workflows. ..read more

Features

Budget Management

Call Logging

Contact Management

Customer Support

IT Project Management

Idea Management

Issue Management

Kanban Board

Lead Scoring

List Management

Marketing Automation

Milestone Tracking

Percent-Complete Tracking

Portfolio Management

Product Catalog

Project Management

Project Planning

Project Templates

Quotes (Proposals)

Recurring Task Management

Referral Tracking

Requirement Management

Resource Management

Status Tracking

Task Management

Time & Expense Tracking

Timeline View

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

Coral Springs, Florida / +1 415-630-6777

New York, New York

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Freshworks 360
Custom

Features

  • Omni-channel customer engagement
  • In-context collaboration
  • Integrated experience
  • Integrated Experience

View Price Page
Professional (Sales Cloud)
$39 /User/Month

Features

LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accounts
  • Remember their birthdays, Anniversaries
  • Send custom mailers
  • MOBILE SALES CRM

Lead notification & assignment

  • Sales Opportunity Tracker
  • Meeting check-in / check-out with geotagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in-app
  • Call management

API's & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • WordPress
  • Third-party chat integration
  • Email Integration

CHAT

  • Chat widget
  • Plug n use
  • Chat reporting & analytics
  • SALES REPORTING

Automated reports

  • Custom Dashboard for reporting
  • Send reports from the Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross-Sell
  • Address any feedback & concerns
  • Get repeat business
  • QUOTATION & PAYMENT

Quotation templates

  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email, call support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targetted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping
Enterprise (Sales Cloud)
$59 /User/Month

Features

Everything in Professional Plus

KNOWLEDGE MANAGEMENT SYSTEM

  • Internal team collaboration
  • Training and Assignment module
  • Instant notifications
  • Workflow-based Q & A

INDUSTRY SPECIFIC WORKFLOW MANAGEMENT

  • Customizable workflow
  • Manage team-wise configurations
  • Task Management for large teams

ORDER MANAGEMENT

  • Manage order, stock updates
  • Manage Distributor, stockist, Retailer, wholesaler
  • Manage third party channel sales
  • Inventory Management

DIFFERENTIAL RATE MANAGEMENT

  • Manage to price and offers for each customer
  • Apply Discounts instantly from the system

DEDICATED ACCOUNT MANAGER

SALES FORECASTING

  • Predictive analysis
  • Sales projection based on the pipeline
  • Business Intelligence drove forecasting

LEARNING MANAGEMENT SYSTEM

  • Sales training modules
  • Tools for assessment
  • Rating and feedback mechanism

CHAT SDK

ADVANCED API INTEGRATIONS

  • Custom Integrations based on API's
  • Development Support for integrations

REPORT ENGINE

  • Inbuilt tool to automate 500+ reports
Professional (Service Cloud)
$45 /User/Month

Features

OMNICHANNEL SUPPORT

  • Email, Web, Chat, Call queries on one dashboard
  • Email Insights
  • View entire case history in a single view
  • Single sign on
  • Create Sub tickets

MARKETING AUTOMATION

  • Ready-to-use email templates
  • Mass Email
  • Marketing Campaigns
  • Campaigns Management

DISPOSITION METRIC

  • Service process improvement measurement
  • Rule based disposition
  • Inter department ticket assignment

CALL CENTER MANAGEMENT

  • Outbound calling
  • Inbound calling
  • Call recording
  • Agent Rostering
  • Shift / Leave Management
  • Trigger based call routing

SET ALERTS & SLA's

  • Tag keywords to trigger escalations
  • Set timers and auto notifications
  • Real time monitoring of SLA achievement

CUSTOMER 360 VIEW

  • customer interaction from all mediums
  • View entire customer history
  • view order related details

REPORTS

  • Get Ticket analysis report
  • Agent performance
  • View custom reports as you desire

SUPPORT

  • Call Support
  • Email Support
  • Chat Support
  • 24/7 Agent Availability

FIELD SERVICE OPERATIONS

  • Field Service tickets management
  • Mobile App
  • Customer Visit mapping
  • GPS enabled

GOOGLE INTEGRATION

  • Email Integration
  • Calendar
Enterprise (Service Cloud)
$59 /User/Month

Features

Everything in Professional Plus

ADVANCED API INTEGRATION

  • Development support
  • API's for custom integrations
  • CUSTOM TICKET WORKFLOW
  • Ticket workflow based on rules
  • Customized ticket allocation/ disposition

SOCIAL MEDIA TICKETING

  • Manage reviews
  • Reply to social media tickets
  • Assign tickets internally

KNOWLEDGE MANAGEMENT SYSTEM

  • Training & Assessment modules
  • Employee Community / Forums
  • Internal Team Collaboration tool
  • Instant notifications & Alerts

ADVANCED CHAT TICKET MODULE

  • Route chat based on order, refund or any other case
  • Chat assignment to agent based on query
  • Chat Analytics

DYNAMIC REPORTING

  • Report Engine
  • Real time SLA Reporting
  • Business Intelligence to help achieve SLA's

DEDICATED ACCOUNT MANAGER

Professional (Sales and Service Cloud)
$55 /User/Month

Features

LEAD MANAGEMENT

  • Rule based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Auto reminders & emails to prospects
  • Duplicate Blocking
  • Lead Routing
  • Lead Automation
  • Sales follow up & Tracking

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their birthdays, Anniversaries
  • MOBILE SALES CRM
  • Lead notification & assignment
  • Sales Opportunity Tracker
  • Offline Mobile Functionality
  • Lead Mapping
  • Meeting check in / check out with geo tagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in app

INTEGRATION

  • API Integration
  • WordPress Integration
  • Web Integration
  • Google Apps Integration
  • Cloud Telephony
  • Third-party Chat integration
  • Email Integration
  • SMS Integration

CHAT SOLUTION

  • Plug 'N' Play
  • Chat Reporting and Analytics
  • Chat Widget
  • Configurable Chat Templates
  • Auto-Responder
  • Internal Communication

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business
  • Auto Sales Ticket Rerouting
  • Automated Ticket Allocation
  • SUPPORT
  • 24*7 free support
  • Online Support
  • Self-service Support
  • Phone Support
  • Email Support
  • Chat Support

INDUSTRY SPECIFIC WORKFLOW MANAGEMENT

  • Customizable workflow
  • Manage team wise configurations
  • Task Management for large teams
  • Prioritize and Visualize
  • Pinnable Dashboard for Important To-dos

ORDER MANAGEMENT

  • Customer data and hierarchy flow
  • Past customer interaction details &engagement
  • Rates/Quotes offered accountwise
  • Custom Workflow and Approvals
  • Complete Customer & payment History

DIFFERENTIAL RATE MANAGEMENT

  • Price Management
  • Apply Discounts instantly from system
  • Offer Management

SALES FORECASTING

  • Predictive Analysis
  • Sales projection based on pipeline
  • Business Intelligence driven forecasting

POWERFUL REPORTING ENGINE

  • Basic Reporting
  • Sales Forecasting
  • Team Reporting
  • Productivity Reports
  • Goal Tracking
  • Product Report
  • Real time SLA Reporting
  • Business Intelligence to help achieve SLA's
  • 500+ Report Formats

OMNICHANNEL SUPPORT

  • Email, Web, Chat, Call queries on one dashboard
  • Email Insights
  • View entire case history in a single view
  • Single sign-in
  • Omnichannel Routing
  • Create Sub tickets

DISPOSITION METRIC

  • Service process improvement measurement
  • Rule based disposition
  • Inter department ticket assignment

CALL CENTER MANAGEMENT

  • Outbound calling
  • Inbound Calling
  • Call Rerouting
  • Agent Rostering
  • Call Recording
  • Shift/Leave Management
  • Trigger based call routing

CUSTOMER 360 VIEW

  • Call recording customer interaction from all mediums
  • View entire customer history
  • View order related details
  • SET ALERTS & SLA's
  • Tag keywords to trigger escalations
  • Set timers and auto notifications
  • Real time monitoring of SLA achievement

FIELD SERVICE OPERATIONS

  • Field Service tickets management
  • Customer Visit mapping
  • GPS Enabled
  • Simplified Sales Workflow
  • Sales Management
  • Live Location Tracking
  • Product Cataloging
  • Instant Order Approvals
  • Payment Updates
Enterprise (Sales and Service Cloud)
$69 /User/Month

Features

Everything in Professional Plus

MOBILE SALES CRM

  • Call management
  • Attendance Management
  • INTEGRATION
  • Shopify Integration
  • Custom Integrations
  • Development Support for Integrations

CHAT SOLUTION

  • Chat SDK
  • Hybrid Ticketing

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from Mobile and Desktop
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit/Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

CAMPAIGN MANAGEMENT

  • Complete Source Mapping
  • Detailed Analytics
  • Social Campaigns Integration
  • Google Campaigns Integration
  • Online Leads Mapping

KNOWLEDGE MANAGEMENT

  • Internal team collaboration
  • Training and Assignment module
  • Instant notifications and Alerts
  • Workflow based Q&A
  • Cloud Storage
  • Employee Forums

LEARNING MANAGEMENT SYSTEM

  • Sales training modules
  • Tools for assessment
  • Rating and feedback mechanism
  • Collaterals for Thorough Product Info

PREMIUM INVENTORY ACCESS

  • Unlimited Kapdrive Access
  • Pre-defined Email Templates
  • Targeted Emailers
  • 10,000 credits

OMNICHANNEL SUPPORT

  • Omnichannel Rerouting
View Price Page
Basic
$49 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Unlimited free viewers
  • Unlimited boards
  • Over 20 column types
  • iOS and Android apps
  • File storage: 5 GB
  • Activity log: 1 week
  • Whiteboard integration
  • Embed documents
  • Kanban view
  • Embedded forms
  • Dashboards: 1 board per dashboard
  • Two-factor authentication
  • Self-serve knowledge base
  • 24/7 customer support

Standard
$59 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of basic plan, plus
  • File storage: 50 GB
  • Activity log: Unlimited
  • Zoom integration
  • Timeline view
  • Calendar view
  • Share boards with guests: 4 guests billed as 1 user
  • Map view
  • Advanced search
  • Forms customization
  • Integrations: 250 actions/month
  • Automations: 250 actions/month
  • Dashboards: 3 boards per dashboard

Pro
$99 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of Standard plan, plus
  • File storage: Unlimited
  • Share boards with guests: Unlimited
  • Time tracking
  • Chart view
  • Formula column
  • Custom tags
  • Private boards
  • Integrations: 25,000 actions/month
  • Automations: 25,000 actions/month
  • Dashboards: 10 boards per dashboard
  • Google authentication

Enterprise
Custom

For users more than 200

Features

  • Includes features of Pro plan, plus
  • Integrations: 250,000 actions/month
  • Automations: 250,000 actions/month
  • Dashboards: 25 boards per dashboard
  • Single Sign On (Okta, One login, Azure AD, Custom SAML)
  • Audit log
  • Session management
  • HIPAA Compliance
  • 99.9% uptime SLA
  • Advanced account permissions
  • Tailored onboarding
View Price Page

SCREENSHOTS

Freshworks 360 Screenshots
View 0 screenshot(s)
Kapture CRM Screenshots
View 5 screenshot(s)
monday.com Screenshots
View 22 screenshot(s)

INTEGRATIONS

    NA
  • Knowlarity
  • WordPress
  • Magento
  • Shopify
  • MailChimp
  • Freshbooks
  • Jira
  • Copper (ProsperWorks CRM)
  • Dropbox Business
  • Asana
  • Slack
  • JotForm
  • MailChimp
  • Typeform
  • SurveyMonkey
  • Trello
  • GitHub
  • Todoist
  • Toggl Track
  • GitLab
  • Google Drive
  • Harvest
  • Salesforce
  • Pipedrive
  • Shopify
  • Jira

ALTERNATIVES

Top alternatives to Freshworks 360

Zoho CRM
Salesforce
SugarCRM
Insightly
Pipedrive

Top alternatives to Kapture CRM

Zoho CRM
Salesforce
SugarCRM
Insightly
Pipedrive