Home/Compare/Freshworks 360 vs Chatamo
Updated on: November 16, 2019

Freshworks 360 vs Chatamo

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Overview

Summary

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. ..read more

Chatamo is an application programming interface which helps you create intelligent and interactive bots which provide automated customer service across various messaging platforms for your business. The software offers chatbots and automated voice assistance round the clock, every day. With its impressive natural-language A.I, you need not to worry about tedious script writing; Chatamo’s auto-prediction assists you using a combination of texts, images, videos, buttons and maps to answer customers’ queries, stimulating extraordinary dialogue with the customers. Whichever platform your customers favor, your Chatamo bot is there to offer its services. Whether on messaging apps (like Facebook, Viber) or on voice devices (like Alexa or Google Home), web chat or email, your bot is working for you. Language is also not a barrier as your bots would be able to auto-detect and respond to customers in over 100 known languages. What’s more, Chatamo also allows you to design and schedule broadcast messages to targeted users at satisfactory open rates on messaging apps. If there is also any need to edit your information, after satisfying the requirements, the information gets updated automatically. Chatamo software doesn’t just stop at interacting with customers, the artificial intelligence gives you an intensive insight into how your customers interact with your business and even helps you understand how they feel too. ..read more

Features

Agent Scheduling

Call Logging

Call Me Option

Co-Browsing

Contact Management

Customer Support

Knowledge Database

Lead Scoring

List Management

Marketing Automation

Offline Form

Persistent Chat

Product Catalog

Project Management

Quotes (Proposals)

Referral Tracking

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, USA

London, United Kingdom

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Custom
Custom

Freshworks 360 is scalable and suits growing businesses.

Features

  • Omni-channel customer engagement
  • In-context collaboration
  • Integrated experience
  • Easy customization
View Price Page
Free
Free

Features

  • 20x Question and Answers pairs
  • Text answer template
  • Alexa skill
  • Facebook chat bot
  • Real-time usage analytics
  • 1x Broadcast per week
  • GDPR compliant - full consent control
Standard
$37 /Month

2 Months free paying annually.

Features

  • 100x Question and Answers pairs
  • Text / Buttons / Image answer templates
  • 3x languages
  • Facebook plus Skype chat bot
  • Alexa / Google / Cortana voice bot
  • 3x Broadcasts per week
  • Real-time usage analytics
  • Customer emotion indicator
  • GDPR compliant - full consent control
Pro
$63 /Month

2 Months free paying annually

Features

  • 250x Question and Answers pairs
  • Text / Buttons / Image / Video / Map / List answer
  • 5x languages
  • All major channels chat bots
  • Alexa plus Google plus Cortana voice bots
  • Embedded web chat
  • 5x Broadcasts per week
  • Includes features of Standard plan
View Price Page

SCREENSHOTS

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