Home/Service Desk Software/Freshservice vs SysAidUpdated on: March 28, 2024

Compare Freshservice vs SysAid

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Freshservice
Freshservice Service Desk Software (1500 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SysAid
SysAid Help Desk Software (1465 Ratings)
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Freshservice

Freshservice

Service Desk Software (1500 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SysAid

SysAid

Help Desk Software (1465 Ratings)
Visit Website

Start Free Trial

Overview

Summary

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..show more

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 (866) 832-3090

Tel Aviv, Israel / +972 3 533-3675

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$29 /User/Month

For getting started

Features

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account
Growth
$59 /User/Month

For growing businesses

Features

  • Includes features of Starter plan, plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
  • Cloud Management
  • 2000 Orchestration transactions/mo/account
Pro
$115 /User/Month

ITSM + ITOM + Project Management for large organizations

Features

  • Includes features of Growth plan, plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
Enterprise
$145 /User/Month

Service management solution for enterprises

Features

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20,000 Orchestration transactions/mo/account
View Price Page
Help Desk
Custom

Everything lean teams need to get more done with less.

Features

  • SysAid Copilot (Add-on)
  • Incident Management
  • Self-Service Portal
  • Service Catalog
  • Asset Management
  • Reporting and Analytics
  • Escalation policies
  • Remote control
ITSM
Custom

For mid-sized and mature organizations to provide an excellent service.

Features

  • Includes features of Help Desk plan, plus
  • SysAid Copilot (Add-on)
  • ITIL Package
  • Workflow Automation
  • Third-Party Integrations
  • Company management
  • Advanced SLA
Enterprise
Custom

A package with no limitations designed to help teams of any size.

Features

  • Includes features of ITSM plan, plus
  • SysAid Copilot (Add-on)
  • Unlimited Number of Admins
  • Unlimited Automation Rules
  • Unlimited Custom Columns
  • Enterprise Premium Service
View Price Page

SCREENSHOTS

Freshservice Screenshots
View 7 screenshot(s)
SysAid Screenshots
View 9 screenshot(s)

INTEGRATIONS

  • Olark
  • Pivotal Tracker
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • Box
  • SurveyMonkey
  • Harvest
  • iContact
  • Quickbooks
  • Zapier
  • Capsule
  • Freshbooks
  • Zoom
  • Knowlarity
  • Freshdesk
  • Campaign Monitor
  • MailChimp
  • Nimble
  • Constant Contact
  • Zoho CRM
  • Google Drive
  • PagerDuty
  • Google Analytics
  • SnapEngage
  • Salesforce
  • Shopify
  • Jira
  • Microsoft Teams
  • Slack
  • Microsoft Power BI
  • TeamViewer
  • OneLogin
  • Quickbooks
  • Salesforce
  • Nagios XI
  • Zapier
  • Okta
  • Google Tag Manager
  • Jira

ALTERNATIVES

Top alternatives to Freshservice

HaloITSM
HaloITSM
Zendesk Talk
Zendesk Talk
ManageEngine Analytics Plus
ManageEngine Analytics Plus
Jira
Jira
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)

Top alternatives to SysAid

TOPdesk
TOPdesk
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
ManageEngine Analytics Plus
ManageEngine Analytics Plus
Zendesk Talk
Zendesk Talk
Freshservice
Freshservice