Home/Compare/Freshservice vs SysAid
Updated on: November 28, 2020

Freshservice vs SysAid

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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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SysAid Help Desk Software
(771 Ratings)
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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SysAid Help Desk Software
(771 Ratings)
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Overview

Summary

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. ..read more

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 (866) 832-3090

Tel Aviv, Israel / +972 3 533-3675

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$29 /User/Month

Features

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Access Controls Starter
  • Analytics Starter
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account
Growth
$59 /User/Month

Features

  • Service Catalog
  • Asset Management - 100 free assets
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Business Rules
  • Approval Workflows
  • Business Hours
  • 2000 Orchestration transactions/mo/account
Pro
$109 /User/Month

Features

  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
Enterprise
$129 /User/Month

Features

  • Freddy Virtual Agent on MS Teams with 2000 suggestions/mo/account BETA
  • Freddy Agent Assist BETA
  • Sandbox
  • Audit Logs
  • HIPAA Compliance
  • Dedicated Customer Success Manager
  • 20,000 Orchestration transactions/mo/account
View Price Page
SysAid
Custom

Features

  • Ticket Management
  • Self-Service Portal
  • Knowledge Base
  • Password Reset
  • Remote Control
  • Analytics
  • Tools
View Price Page

SCREENSHOTS

Freshservice Screenshots
View 7 screenshot(s)
SysAid Screenshots
View 6 screenshot(s)

INTEGRATIONS

  • Knowlarity
  • Olark
  • Pivotal Tracker
  • Dropbox Business
  • G Suite
  • Campaign Monitor
  • Box
  • MailChimp
  • Nimble
  • Constant Contact
  • SurveyMonkey
  • Zoho CRM
  • Google Drive
  • Harvest
  • iContact
  • Google Analytics
  • SnapEngage
  • Salesforce
  • Zapier
  • Shopify
  • Capsule
  • Freshbooks
  • Jira
  • Office 365
  • Slack
  • Quickbooks
  • Salesforce
  • Okta

ALTERNATIVES

Top alternatives to Freshservice

Freshdesk
Jira
SysAid
Ivanti Service Manager
Hipporello

Top alternatives to SysAid

Freshservice
Zendesk Support
Jira
ManageEngine ServiceDesk Plus
SolarWinds MSP Anywhere