Home/Compare/Freshworks CRM vs Zendesk Sell
Updated on: November 28, 2020

Freshworks CRM vs Zendesk Sell

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Freshworks CRM CRM Software
(1349 Ratings)
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Zendesk Sell CRM Software
(444 Ratings)
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Freshworks CRM CRM Software
(1349 Ratings)
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Zendesk Sell CRM Software
(444 Ratings)
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Overview

Summary

A software designed to meet the CRM needs of all types of businesses with its powerful features and tools which handles your customers and potential leads to make sure your business grows faster and better than your competitors. With its 360-degree customer view, you can get full access to your customer’s profile, identify their touchpoints and other details from one single screen. The lead scoring feature enables your user to prioritize the leads on the basis of its potential, so that they can figure out how to follow-up with each particular lead. Freshsales also lets you divide and group your sales team based on geographic locations, deal size, industry, etc. ..read more

Zendesk Sell is a salesforce automation software to make better decisions in Sales. It is simple, user-friendly, and designed to help sales reps to keep selling. Focused on increasing productivity, the software gives quick access to relevant deal data to facilitate ease of analysis and collaboration. Data capture is automatic, and therefore, agents and sales reps can always stay on the same page when handling customer accounts. It streamlines the building and management of sales pipelines so that reps can prioritize prospects and customers. The greatest USP of the software is enabling users to send emails, make calls, view deal history, and schedule meetings in a few clicks. SmartList is another fantastic feature that allows for the segmentation and filtering of deals and leads in real-time. Businesses can integrate their everyday tools with the platform or create their own Zendesk apps to be used exclusively. Zendesk Sell’s SDKs and APIs provide the foundation for the successful project integrations. ..read more

Features

Call Logging

Contact Management

Customer Support

Lead Scoring

List Management

Marketing Automation

Product Catalog

Project Management

Quotes (Proposals)

Referral Tracking

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

San Francisco, California / +1 855-976-9550

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Contacts
  • Phone & Chat
  • 24x5 support
Growth
$29 /User/Month

$29 per User per Month billed Yearly

Features

  • 1,000 Active Contacts
  • Contact, Account, & Deal management
  • Contact Lifecycle Stages
  • Live Chat & Facebook Messenger
  • Web Forms
  • Website Tracking
  • Built-in Phone & Email
  • 2-way Email Sync & Team Inbox
  • Predictive Contact Scoring FREDDY
  • 1 Custom Domain
  • Lists and Segments
  • Drag-and-drop Journey Builder
  • 5 Active Marketing Journeys
  • Visual Sales Pipeline
  • Collaboration with Slack
  • 20 Workflows
  • 5 Sales Sequences
  • Custom Reports & Dashboards
  • Migration from other CRMs
  • Mobile App
  • Freshdesk Integration
  • Freshworks Marketplace
Pro
$69 /User/Month

$69 per User per Month billed Yearly

Features

  • Everything in Growth, plus
  • 3,000 Active Contacts
  • Lead Gen Bot FREDDY
  • Answer Bot FREDDY
  • WhatsApp & Apple Business Chat
  • Conference Calling
  • Smart Matches FREDDY
  • Offline Events
  • 10 Custom Domains
  • Advanced Custom Fields
  • Behavioral Segmentation
  • 20 Active Marketing Journeys
  • Marketing Reply Tracking
  • 10 Multiple Sales Pipelines
  • Deal Insights FREDDY
  • Product Catalog
  • 50 Workflows
  • 10 Sales Sequences
  • 50 Custom Roles
  • Territory Management
  • Sales Teams
  • Sales Goals
  • Offline Mode on Mobile App
Enterprise
$125 /User/Month

Features

  • Everything in Pro, plus
  • 5,000 Active Contacts
  • Auto-profile Enrichment
  • Call Recording Opt-in & Opt-out
  • Queue Callback (Virtual Hold)
  • Holiday Routing
  • 25 Custom Domains
  • Custom Sales Activities
  • 10 Custom Modules
  • Field-level Permissions
  • Deal Teams
  • Audit Logs
  • 100 Active Marketing Journeys
  • Marketing Transactional Emails
  • Sales Forecasting
  • Forecasting Insights FREDDY
  • 100 Workflows
  • 25 Sales Sequences
  • 100 Custom Roles
  • Advanced Metrics
  • Dedicated Account Manager
View Price Page
Team
$25 /User/Month

Features

  • User Limits : 3
  • Document storage : 2GB per user
  • Data Imports
  • Duplicate Detection
  • Number of sales pipelines : 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Calendar integration
  • Task and appointment setting
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Connect to Zendesk Support
  • Public apps and integrations
  • Customizable sales dashboards
Professional
$59 /User/Month

Features

  • User Limits : No user limit
  • Document storage : 5GB per user
  • Data Imports
  • Duplicate Detection
  • Round Robin (automated distribution)
  • Number of sales pipelines : 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Calendar integration
  • Task and appointment setting
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Bulk Emailing
  • Unlimited Email Templates
  • Email Personalization Tags
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Connect to Zendesk Support
  • Public apps and integrations
  • Single Sign-On (SSO)
  • Lead Capture Form
  • Data Exports
  • Mailchimp Integration
  • Zapier integration
  • Core API
  • Pre-Built Code Libraries
  • Public apps and integrations
  • Private apps
  • Customizable sales dashboards
  • Sales Forecasting
  • Goals Tracking
  • Advanced Call Analytics
Enterprise
$125 /User/Month

Features

  • User Limits : No user limit
  • Document storage : 10GB per user
  • Data Imports
  • Duplicate Detection
  • Round Robin (automated distribution)
  • Number of sales pipelines : 2
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and Deal Scoring
  • Historical Sales Exports
  • Companies Hierarchy
  • Product and Price Book
  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized Notifications
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Bulk Emailing
  • Unlimited Email Templates
  • Email Personalization Tags
  • Email Sentiment Analysis
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call Scripts
  • Automated Power Dialer
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Connect to Zendesk Support
  • Public apps and integrations
  • Single Sign-On (SSO)
  • Lead Capture Form
  • Data Exports
  • Role-Based Permissions
  • Mailchimp Integration
  • Zapier integration
  • Core API
  • Pre-Built Code Libraries
  • Hubspot Integration
  • Public apps and integrations
  • Private apps
  • Customizable sales dashboards
  • Sales Forecasting
  • Goals Tracking
  • Advanced Call Analytics
  • Activity Reports
Elite
$249 /User/Month

Features

  • User Limits : No user limit
  • Document storage : 25GB per user
  • Data Imports
  • Duplicate Detection
  • Round Robin (automated distribution)
  • Premium customer support
  • Number of sales pipelines : Unlimited
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and Deal Scoring
  • Historical Sales Exports
  • Companies Hierarchy
  • Product and Price Book
  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized Notifications
  • Assign Collaborators
  • @Mentions
  • Team document repository
  • Email integration with tracking (clicks & opens)
  • Bulk Emailing
  • Unlimited Email Templates
  • Email Personalization Tags
  • Email Sentiment Analysis
  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call Scripts
  • Automated Power Dialer
  • Offline Mobile Access
  • Geolocation
  • Visit tracking and GeoVerification
  • Smart Lists
  • Smart List Templates
  • Required Fields
  • 'Editable by Admin Only' Data Fields
  • Connect to Zendesk Support
  • Public apps and integrations
  • Single Sign-On (SSO)
  • Lead Capture Form
  • Data Exports
  • Role-Based Permissions
  • Mailchimp Integration
  • Zapier integration
  • Core API
  • Pre-Built Code Libraries
  • Hubspot Integration
  • Firehose API
  • Sync API
  • Search API
  • Public apps and integrations
  • Private apps
  • Customizable sales dashboards
  • Sales Forecasting
  • Goals Tracking
  • Advanced Call Analytics
  • Activity Reports
  • Rep performance dashboard
  • Advanced Sales Insight Reports
  • Success Insight Reports
Professional (Sales Suite)
$95 /User/Month

Best for growing teams

Features

  • Number of sales pipelines: 1
  • Offline mobile access and geolocation
  • Customizable sales dashboards
  • Bulk emailing and templates
  • Private custom apps and integrations
  • Unlimited chats, triggers, and departments
  • Widget customization
  • Public and private apps
  • Operating hours
  • Chat and agent reports
  • Conversion tracking
  • Email sequences : Up to 300 active enrollments / seat
  • Sequence reporting
  • Enrichment credits per user, per month : 3,500
  • Prospecting credits per user, per month : 150
  • Company phone number
  • Click to dial (adt'l rates apply)
  • Call tracking and recording
  • Text messaging (SMS)
  • Advanced call analytics
Enterprise (Sales Suite)
$149 /User/Month

Best for advanced organizations

Features

  • Number of sales pipelines: 2
  • Offline mobile access and geolocation
  • Customizable sales dashboards
  • Bulk emailing and templates
  • Private custom apps and integrations
  • Product and price book
  • Companies hierarchy
  • Historical sales exports
  • Role based permissions
  • Lead and deal scoring
  • Task automation
  • Unlimited chats, triggers, and departments
  • Widget customization
  • Public and private apps
  • Operating hours
  • Chat and agent reports
  • Conversion tracking
  • Widget unbranding
  • Real-time dashboards
  • Web SDK
  • Skills-based routing
  • Email sequences : Unlimited active enrollments / seat
  • Sequence reporting
  • Enrichment credits per user, per month : 10,000
  • Prospecting credits per user, per month : 300
  • Company phone number
  • Direct dial phone number on records
  • Company technology stack
  • Click to dial (adt'l rates apply)
  • Call tracking and recording
  • Text messaging (SMS)
  • Advanced call analytics
  • Call scripts
  • Automated power dialer
  • Activity reports
View Price Page

SCREENSHOTS

Freshworks CRM Screenshots
View 7 screenshot(s)
Zendesk Sell Screenshots
View 0 screenshot(s)

INTEGRATIONS

  • Freshchat
  • Freshdesk
  • Freshcaller
  • Segment
  • MailChimp
  • Freshconnect
  • WordPress
  • Joomla
  • Drupal
  • Hootsuite
  • MailChimp
  • SAP Business One
  • Zoho CRM
  • LiveChat
  • Infusionsoft by Keap
  • Zapier
  • Shopify
  • Capsule
  • ClickDesk
  • Agile CRM
  • Freshbooks
  • Podio

ALTERNATIVES

Top alternatives to Freshworks CRM

HubSpot CRM
Salesforce
Pipedrive
Zoho CRM
Insightly

Top alternatives to Zendesk Sell

Salesforce
HubSpot CRM
Zoho CRM
Freshworks CRM
Pipedrive