Home/CRM Software/Freshsales vs VtigerUpdated on: April 16, 2024

Compare Freshsales vs Vtiger

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshsales
Freshsales CRM Software (1621 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Vtiger
Vtiger CRM Software (761 Ratings)
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
monday sales CRM by monday.com
monday sales CRM by monday.com CRM Software
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshsales

Freshsales

CRM Software (1621 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Vtiger

Vtiger

CRM Software (761 Ratings)
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
monday sales CRM by monday.com

monday sales CRM by monday.com

CRM Software
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Overview

Summary

Freshsales, also known as Freshworks CRM, is a cloud-based customer relationship management (CRM) tool that can help businesses grow their revenue through context-driven sales. This highly-rated CRM can help businesses close deals faster, improve seller effectiveness, reduce IT complexity, streamline the sales process, generate new opportunities, and much more. Some of the top features of Freshsales include sales lead tracking, sales management, event tracking, one-click phone, personalized bulk emails, email prioritization, AI-powered chatbots, customizable web forms, page visit tracking, visitor intent tracking, activity timeline, predictive contact scoring, deal insights, third-party integrations, dynamic forecasting, 360° customer view, automated sales campaigns, etc. ..show more

Vtiger all-in-one CRM stands out as a comprehensive solution designed to streamline and enhance the synchronization between the company's marketing, sales, and support teams by leveraging unified customer data through its One View feature. Simplifying CRM to its core, Vtiger equips businesses with the necessary tools and functionalities across crucial departments such as Sales, Help Desk, and Marketing. This enables a holistic view of customers, incorporating essential details like names, phone numbers, previous interactions, and account history for more informed decisions and strategies. By utilizing features such as landing pages, web forms, email campaigns, and customized sequences, Vtiger CRM aids in acquiring leads and fostering enduring relationships. The Process Designer feature further allows for the designing, automation, implementation, management, monitoring, and optimization of business processes, enhancing operational efficiency. Moreover, Vtiger's extensive collection of preloaded email and print templates streamlines communication and document customization, saving valuable time. Additionally, Vtiger simplifies appointment scheduling, enabling meetings to be arranged in just a few clicks, thereby ensuring that managing the business engagements is both efficient and hassle-free. ..show more

Maximize their sales potential with monday sales CRM by monday.com, an innovative sales platform where customization meets efficiency no coding required. Ideal for the dynamic sales professional aiming to transcend traditional CRM boundaries, this tool empowers them to convert ideas and meetings into immediate, actionable tasks, propelling deal advancement with exceptional speed. Harness the power of AI-driven smart email templates that assure impactful correspondence, ensuring them strike the perfect tone with every client interaction. With monday sales CRM's intuitive design, them can effortlessly personalize their CRM experience to suit their unique workflow. The platform’s versatility allows for full customization; edit deal stages, introduce unlimited columns, and manage multiple pipelines simultaneously, tailoring the experience entirely to their business needs. The ability to adapt quickly and efficiently in the ever-evolving sales landscape is paramount, and monday sales CRM places that capability squarely in their hands. Whether you’re a solo entrepreneur or part of a bustling sales team, they’ll find that each feature within monday sales CRM is designed to streamline their process and make their job easier. Step into a world of organized, personalized, and smarter sales management with monday sales CRM. Take charge of their sales strategy and witness their productivity soar as every lead and deal is managed with precision and agility. It's more than just a CRM; it's their partner in sales success. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork

Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services

Customization Helps to customize the system for use in industry-specific use cases

Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Document Management Ability to store and manage various information and documents in electronic format.

IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis

Lead Management A systemized and organized way of managing all your leads and their conversation.

Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response.

List Management Enables management of multiple lists and communications with them

Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI

Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product.

Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity

Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms

Referral Tracking Track and manage your referred customers.

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Sales Force Automation Streamlined management of the sales cycle from lead to close

Territory Management Helps to assign, manage sales territories and conveniently track their progress

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 650-513-0514

Bangalore, India / +91 9243602352

Tel Aviv, Israel

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

For Upto 3 Users

Features

  • Kanban View for Contacts, Accounts, and Deals
  • Contact Lifecycle Stages
  • Built-in Chat, Email, & Phone
  • Email Templates
  • Custom Fields
  • Sales Dashboard
  • Mobile App
  • 24x5 Support
Growth
Others

₹1,199 Per User Per Month Billed Monthly

₹999 Per User Per Month Billed Yearly

Features

  • Includes features of Free plan, plus
  • AI-powered Contact Scoring
  • Sales Sequences
  • Workflows
  • Custom Sales Activities
  • Product Catalog
  • 1 CPQ License

Add-On :

  • Freshbots: ₹7,999 for 1000 Freshbots sessions
    • Buy additional Freshbots session packs to engage with customers across channels seamlessly
    • Chatbots are available on all plans.
    • All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session.
    • The validity of the sessions purchased aligns with your payment cycle.
  • CPQ (Beta): ₹1,299 Per User Per Month
    • Rich document builder
    • Built-in eSignature
    • Accurate quote generation
Pro
Others

₹3,399 Per User Per Month Billed Monthly

₹2,799 Per User Per Month Billed Yearly

Features

  • Includes features of Growth plan, plus
  • Multiple Sales Pipelines
  • Time-based Workflows
  • Auto-assignment Rules for Contacts, Accounts, Deals
  • Sales Teams & Territory Management
  • AI-powered Deal Insights & Next Best Action

Add-On :

  • Freshbots: ₹7,999 for 1000 Freshbots sessions
    • Buy additional Freshbots session packs to engage with customers across channels seamlessly
    • Chatbots are available on all plans.
    • All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session.
    • The validity of the sessions purchased aligns with your payment cycle.
  • CPQ (Beta): ₹1,299 Per User Per Month
    • Rich document builder
    • Built-in eSignature
    • Accurate quote generation
Enterprise
Others

₹5,999 Per User Per Month Billed Monthly

₹4,999 Per User Per Month Billed Yearly

Features

  • Includes features of Pro plan, plus
  • Custom Modules
  • AI-based Forecasting Insights
  • Audit Logs
  • Field-level Permissions
  • Dedicated Account Manager
  • Sandbox

Add-On :

  • Freshbots: ₹7,999 for 1000 Freshbots sessions
    • Buy additional Freshbots session packs to engage with customers across channels seamlessly
    • Chatbots are available on all plans.
    • All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session.
    • The validity of the sessions purchased aligns with your payment cycle.
  • CPQ (Beta): ₹1,299 Per User Per Month
    • Rich document builder
    • Built-in eSignature
    • Accurate quote generation
View Price Page
One Pilot
Free

Free plan - ideal for companies getting started on their CRM journey

Features

  • Max users - 10
  • Max records - 3000
  • Contact Management
    • One View
    • Idle Alerts
  • Contact Engagement
    • Emails & Phone Integration
    • Document Engagement
    • Zoom & Google Meet
  • Internal Collaboration
    • Meeting Aide in Vtiger Buzz
    • Actions Page
    • Comments
  • Marketing
    • Lists and Segments
    • Profile Scoring
    • 1000 Emails/month
    • Autoresponders
    • Consents for compliance
    • Web to Lead Forms
    • Email Template Builder
    • List Reports
    • Email Campaign Reports
  • Project Management
    • Tasks & Milestones
    • Subtasks
    • Gantt View
    • Kanban Board
  • Sales Pipeline
    • Customize Sales Stages
    • Deal Kanban View
    • Idle Deal Alerts
    • Time Spent in every Stage
  • Sales Enablement
    • Email Sequences
    • Google + O365 Add-ins
    • Enrich LinkedIn Extension
    • Appointment Pages
    • Workflows
  • Help Desk
    • Email to Case
    • First Response SLA
    • Resolution SLA
    • Business Hours
  • Mobile App
    • Real-time Notifications
    • Actions Page
    • Business Card Scanner
    • Leads, Contacts, Deals, Quotes, Cases
    • Voice Notes
  • Storage
    • 3 GB
One Growth
$12 /User/Month

A CRM for small and medium-sized businesses

Features

  • Max users - 15
  • Max records - 100,000
  • Everything in One Pilot plus:
  • Lead Management
    • Lead Auto-assignment & Routing
  • Action Center
    • Email tracking & real time notifications
  • Salesforce Automation
    • Multiple pipelines
  • Hel[ Desk
    • Organization matching with Email domain
    • Agent level business hours
    • Case satisfaction survey
  • Inventory Management
    • Invoicing
    • Sales Order
  • Reports & Analytics
    • Customizable dashboards
    • Custom schedule reports
  • Automation
    • Opportunity creation from Email
    • Organization creation from Email
One Professional
$42 /User/Month

Standard

  • $30 per User per Month billed Yearly
  • $42 per User per Month billed Monthly

Single App

  • $20 per User per Month billed Yearly
  • $28 per User per Month billed Monthly

A complete CRM that gets all your teams on the same page with Customer One View.

Features

  • Everything in One Growth plus
  • SalesForce Automation
    • Multiple Pipelines
    • Profile & Engagement Scoring
    • Lead Scoring
  • Desk Management
    • Social Ticketing
    • Round Robin Ticket Assignment
    • Least Loaded Ticket Assignment
    • Agent Level Business Hours
  • Conversations
    • Internal Team Collaboration
    • Live Web Chat
  • Dashboards
    • Sales Insights
    • Support Insights
    • Customizable Reports & Dashboards
  • Inventory Management
    • Invoicing
    • Vendor Management
    • Purchase Order Management
    • Subscriptions
    • Payment Tracking
    • Sales Order
  • Project Management
    • Task dependencies (Finish to Start)
    • Automated task end times (User business hours)
  • LMS Portal
    • Courses
    • Concepts
    • Exercises
    • Quiz
    • Questions
  • Process Desginer
    • Business Process Automation
    • Rules, Conditions, and Actions
    • Workflows and Approvals
    • Flowcharts
    • Tasks
One Enterprise
$58 /User/Month

Standard

  • $42 per User per Month billed Yearly
  • $58 per User per Month billed Monthly

Single App

  • $30 per User per Month billed Yearly
  • $42 per User per Month billed Monthly

Fully loaded enterprise grade CRM that gives you best-in-class features for a fraction of the cost of comparable options

Features

  • Everything in One Professional plus:
  • Contact Engagement
    • Best Time to Contact
  • Salesforce Automation
    • Multi Currencies
  • Internal Ticketing
    • Internal Ticketing system for employees
    • Internal ticket Insights
  • Help Desk
    • Work order management
  • Project Management
    • Automated Time Tracking and Billing
View Price Page
Basic CRM
$15 /User/Month
  • For 3 Seats, Pricing varies based on number of seats
  • $36 per Month billed Yearly
  • $45 per Month billed Mothly

Features

  • Unlimited customizable pipelines
  • Unlimited contacts
  • Unlimited boards
  • Templates for lead, contact & deal management
  • iOS & Android apps
  • Unlimited free viewers
  • Create a dashboard based on 1 board
Standard CRM
$20 /User/Month
  • For 3 Seats, pricing varies based on number of seats
  • $51 per Month billed Yearly
  • $60 per Month billed Monthly

Features

  • Advanced account, contact, & deal management
  • 2-way email integration with Gmail and Outlook
  • AI email generator
  • Activity management
  • Quotes & invoices
  • Merge duplicate data
  • Custom CRM automations (250 actions per month)
  • Custom CRM integrations (250 actions per month)
  • Create a dashboard that combines 5 boards
Pro CRM
$33 /User/Month
  • For 3 Seats, pricing varies based on number of Seats
  • $84 per Month billed Yearly
  • $99 per Month billed Monthly

Features

  • Sales forecasting
  • Email templates with custom parameters
  • Email tracking & automations
  • Mass emails
  • HTML editor for mass email
  • Mass email tracking
  • Google Calendar sync
  • Sales analytics
  • Customizable email signatures
  • Custom CRM automations (25,000 actions per month)
  • Custom CRM integrations (25,000 actions per month)
  • Create a dashboard that combines 10 boards
Enterprise CRM
Custom

Features

  • Lead scoring
  • Team goals
  • Advanced analytics (dashboards up to 50 boards)
  • Account management
  • Documents for sales
  • Enterprise-scale automations & integrations
  • Enterprise-grade security & governance
  • Multi-level permissions
  • HIPAA Compliance
View Price Page

SCREENSHOTS

Freshsales Screenshots
View 40 screenshot(s)
Vtiger Screenshots
View 7 screenshot(s)
monday sales CRM by monday.com Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Gmail
  • Freshchat
  • Freshdesk
  • Dialpad Talk
  • Slack
  • Segment
  • MailChimp
  • DocuSign
  • Gong
  • PayPal
  • TeamViewer
  • Front
  • Freshdesk Contact Center (Formerly Freshcaller)
  • PandaDoc
  • Quickbooks
  • Zapier
  • Shopify
  • Zoom
  • Xero
  • Olark
  • Gmail
  • Exotel
  • Dropbox Business
  • Microsoft Teams
  • Clickatell
  • Cisco Webex Meetings
  • PayPal
  • Ozonetel CloudAgent
  • Plivo
  • Quickbooks
  • Telzio
  • Zapier
  • Zoho Sign
  • PieSync
  • Xero
  • Hunter
  • Knowlarity
  • VICIdial
  • Authorize.Net
  • Clearbit
  • Stripe Payments
  • naturalForms
  • Twilio Flex
  • MailChimp
  • DocuSign
  • Tally
  • Constant Contact
  • Razorpay
  • Google Drive
  • WooCommerce
  • Google Meet
  • MYOB
  • Google Docs
  • MailChimp

ALTERNATIVES

Top alternatives to Freshsales

LeadSquared CRM
LeadSquared CRM
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Monday Hero
Monday Hero
Pipedrive CRM
Pipedrive CRM
Zoho CRM
Zoho CRM

Top alternatives to Vtiger

Zoho Books
Zoho Books
SugarCRM
SugarCRM
Dolibarr ERP CRM
Dolibarr ERP CRM
Odoo Accounting
Odoo Accounting
HubSpot CRM
HubSpot CRM