Compare Freshdesk vs Wowdesk

Remove All	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Help Desk Software (5374 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Wowdesk Help Desk Software (11 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Salesforce Service Cloud Help Desk Software (1867 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (3462 Ratings)
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Remove All	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Help Desk Software (5374 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Wowdesk Help Desk Software (11 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Salesforce Service Cloud Help Desk Software (1867 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (3462 Ratings)
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Overview

Summary

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..read more

WowDesk is a customer support platform that allows small to large businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email, and Skype are all options for contacting support. ..read more

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. ..read more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..read more

Features

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Automated Routing Helps automatically routing queries and data to the right agent
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
Customizable Branding Facilitates brand marketing as per the brand-owner's requirement and preference
Document Storage Helps in storing the documents electronically and in a systematic way
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Macros (Templated Responses) Helps in storing, creating and sending canned or pre-written responses to main the discussion flow
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Social Media Integration Enables integrating the software with social media for better reach and coverage
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Bruno, California / +1 (866) 832-3090

Wilmington, Delaware / +1 310-871-5251

San Francisco, California / 1-800-667-6389

Pleasanton, California / +1 888-900-9646

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Mobile - Windows
Mobile - BlackBerry
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free For getting started Features Unlimited Agents Email & Social Ticketing Ticket Dispatch Knowledge Base Ticket Trend Report Datacenter Location 24 x 7 email support 24 x 5 phone support Add-ons 1. Additional bot sessions : $75 for 1000 bot sessions per month Email bot Chatbots Voicebot consume bot sessions Growth $18 /User/Month For fast growth Features Includes features of Free plan, plus Automations Collision Detection Marketplace Apps Helpdesk Report SLA & Business hour Custom email server Custom ticket views Ticket Fields & Status Custom SSL Customer Fields Time sheet summary report Time tracking Add-ons 1. Additional bot sessions : $75 for 1000 bot sessions per month Email bot Chatbots Voicebot consume bot sessions 2. Field Service Management : $15 per Field Employee per Month Scheduling Dashboard Time Tracking Map View Offline Availability iOS and Android Apps Analytics Pro $59 /User/Month For high performance Features Includes features of Growth plan, plus Round-robin Routing Custom Roles Custom Reports and Dashboards Customer Segments Versions in Knowledge Base Multiple Products (up to 5) Includes up to 5000 Collaborators Extendable API limits CSAT survey and reports Multiple SLA & Business hours SLA reminder and escalation Multilingual knowledge base Custom apps Includes features of Add-ons Enterprise $95 /User/Month For Enterprise-grade support Features Includes features of Pro plan, plus Skill-based Routing Sandbox Audit Log Knowledge Base Approval Workflow Agent Shifts IP Range Restriction Email Bot (Freddy) Includes 5000 bot sessions/month Assist Bot (Freddy) Auto-triage (Freddy) Article Suggester (Freddy) Robo Assist (Freddy) Canned Response Suggester (Freddy) Multiple products (Unlimited) Social signals Includes features of Add-ons Growth Omnichannel $35 /User/Month For fast growth Features Includes features of Growth of Freshdesk Support Desk, Messaging, and Contact Center Email, Social, Messaging, Telephony channels Includes up to 2000 bot sessions/month (Freddy) Includes up to 2000 incoming minutes/month Chatbot builder Chatbot Analytics Messaging Topics Contact Management Custom Inbox views SLA and Business hours Marketplace apps Automations Data Center location Ticket, Conversation, and call reports Omnichannel dashboard Time sheet summary report Time tracking Includes features of Add-ons Pro Omnichannel $71 /User/Month For high performance Features Includes features of Pro plan of Freshdesk Support Desk, Messaging, Contact Center and more. Whatsapp Business Apple Business Chat Omnichannel Customer Timeline Omnichannel Knowledge base Roles and Permissions Custom Reports Co-browsing Multilingual Support Includes 3000 local incoming min/month Includes up to 3000 bot sessions/month (Freddy) Includes up to 5000 Collaborators Extendable API limits Custom Apps Holiday routing Advanced call management Agent availability report CSAT survey & report Enterprise Omnichannel $119 /User/Month Perfect for enterprises Features Includes features of Enterprise plan of Freshdesk Support Desk, Messaging, Contact Center and more Omniroute IP Range Restriction Email Bot (Freddy) Voicebot (Freddy) Speech-enabled IVR (Freddy) Includes up to 5000 bot sessions/month (Freddy) Includes 5000 local incoming min/month Abandoned Call Metrics Assist Bot (Freddy) Auto-triage (Freddy) Robo Assist Canned Response Suggester Article Suggester (Freddy) Social signals User authentication (JWT) Service level monitoring Includes features of Add-ons View Price Page	Free Free Features Basic support center Capture cases from email Live chat Up to 3 agents Starter $6 /User/Month Features Help Center Basic Workflow Business rules Social media channels Knowledge base Professional $30 /User/Month Features Includes features of Starter plan, plus Unlimited live chat Advanced workflow capabilities Advanced SLA IP whitelist Enterprise $60 /User/Month Features Business process management Customized reports Integration and connectors 24x7 support View Price Page	Essentials $25 /User/Month $25 per User per Month** billed Yearly All-in-one sales and support app* Features Case Management Service Console App(s) Knowledge Telephony Integration (CTI) Note : * Essentials edition good for up to 10 users. This edition requires an annual contract. Monthly pricing available on Essentials edition. Professional $75 /User/Month $75 per User per Month billed Yearly Complete service CRM for teams of any size Features Case Management Service Console App(s) Knowledge Service Contracts and Entitlements Telephony Integration (CTI) Enterprise $150 /User/Month $150 per User per Month billed Yearly Customizable CRM for comprehensive service Features Case Management Service Console App(s) Knowledge Service Contracts and Entitlements Telephony Integration (CTI) Web Services API Unlimited $300 /User/Month $300 per User per Month billed Yearly Unlimited CRM power Features Case Management Service Console App(s) Knowledge Service Contracts and Entitlements Telephony Integration (CTI) Web Services API 24/7 Support View Price Page	Free Free Features 3 Free Agents Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi-language Help Desk Mobile Apps 24x5 Email Support Standard $20 /User/Month Features Includes features of Free plan, plus Social & Community Channels Product-based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations ASAP - Embeddable Self-service 24x5 Phone Support Add-On ($6 per Light Agent per Month) Professional $35 /User/Month Features Includes features of Standard plan, plus Multi-Department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Agent Collision Tasks, Events & Call Activities Ticket Templates Private Marketplace Extensions SLA Dashboards Ticket Sharing Mobile SDKs 24x5 Chat Support Add-On ($6 per Light Agent per Month) Enterprise $50 /User/Month Features Includes features of Professional plan, plus Live Chat Zia - Artificial Intelligence Help Center Customization Multi-brand Help Center Advanced Process Management Custom Functions Multi-level IVR Global Reports & Dashboards Scheduled Reports Contract Management Validation Rules Layout Rules Field Watching Multiple Business Hours & Holidays Role-based Data Sharing 50 Light Agents Add-On ($6 per Light Agent per Month) View Price Page