Home/Help Desk Software/Freshdesk vs Wowdesk
Updated on: February 9, 2023

Compare Freshdesk vs Wowdesk

95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Start Free Trial

Start Free Trial

Start Free Trial

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Overview

Summary

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..read more

WowDesk is a customer support platform that allows small to large businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email, and Skype are all options for contacting support. ..read more

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. ..read more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..read more

Features

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing Helps automatically routing queries and data to the right agent

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding Facilitates brand marketing as per the brand-owner's requirement and preference

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Bruno, California / +1 (866) 832-3090

Wilmington, Delaware / +1 310-871-5251

San Francisco, California / 1-800-667-6389

Pleasanton, California / +1 888-900-9646

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

For getting started

Features

  • Unlimited Agents
  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • 24 x 7 email support
  • 24 x 5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

For fast growth

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom email server
  • Custom ticket views
  • Ticket Fields & Status
  • Custom SSL
  • Customer Fields
  • Time sheet summary report
  • Time tracking

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

For high performance

Features

  • Includes features of Growth plan, plus
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API limits
  • CSAT survey and reports
  • Multiple SLA & Business hours
  • SLA reminder and escalation
  • Multilingual knowledge base
  • Custom apps
  • Includes features of Add-ons
Enterprise
$95 /User/Month

For Enterprise-grade support

Features

  • Includes features of Pro plan, plus
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot (Freddy)
  • Includes 5000 bot sessions/month
  • Assist Bot (Freddy)
  • Auto-triage (Freddy)
  • Article Suggester (Freddy)
  • Robo Assist (Freddy)
  • Canned Response Suggester (Freddy)
  • Multiple products (Unlimited)
  • Social signals
  • Includes features of Add-ons
Growth Omnichannel
$35 /User/Month

For fast growth

Features

  • Includes features of Growth of Freshdesk Support Desk, Messaging, and Contact Center
  • Email, Social, Messaging, Telephony channels
  • Includes up to 2000 bot sessions/month (Freddy)
  • Includes up to 2000 incoming minutes/month
  • Chatbot builder
  • Chatbot Analytics
  • Messaging Topics
  • Contact Management
  • Custom Inbox views
  • SLA and Business hours
  • Marketplace apps
  • Automations
  • Data Center location
  • Ticket, Conversation, and call reports
  • Omnichannel dashboard
  • Time sheet summary report
  • Time tracking
  • Includes features of Add-ons
Pro Omnichannel
$71 /User/Month

For high performance

Features

  • Includes features of Pro plan of Freshdesk Support Desk, Messaging, Contact Center and more.
  • Whatsapp Business
  • Apple Business Chat
  • Omnichannel Customer Timeline
  • Omnichannel Knowledge base
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • Includes 3000 local incoming min/month
  • Includes up to 3000 bot sessions/month (Freddy)
  • Includes up to 5000 Collaborators
  • Extendable API limits
  • Custom Apps
  • Holiday routing
  • Advanced call management
  • Agent availability report
  • CSAT survey & report
Enterprise Omnichannel
$119 /User/Month

Perfect for enterprises

Features

  • Includes features of Enterprise plan of Freshdesk Support Desk, Messaging, Contact Center and more
  • Omniroute
  • IP Range Restriction
  • Email Bot (Freddy)
  • Voicebot (Freddy)
  • Speech-enabled IVR (Freddy)
  • Includes up to 5000 bot sessions/month (Freddy)
  • Includes 5000 local incoming min/month
  • Abandoned Call Metrics
  • Assist Bot (Freddy)
  • Auto-triage (Freddy)
  • Robo Assist
  • Canned Response Suggester
  • Article Suggester (Freddy)
  • Social signals
  • User authentication (JWT)
  • Service level monitoring
  • Includes features of Add-ons
View Price Page
Free
Free

Features

  • Basic support center
  • Capture cases from email
  • Live chat
  • Up to 3 agents
Starter
$6 /User/Month

Features

  • Help Center
  • Basic Workflow
  • Business rules
  • Social media channels
  • Knowledge base
Professional
$30 /User/Month

Features

  • Includes features of Starter plan, plus
  • Unlimited live chat
  • Advanced workflow capabilities
  • Advanced SLA
  • IP whitelist
Enterprise
$60 /User/Month

Features

  • Business process management
  • Customized reports
  • Integration and connectors
  • 24x7 support
View Price Page
Essentials
$25 /User/Month

$25 per User per Month** billed Yearly

All-in-one sales and support app*

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Telephony Integration (CTI)

Note :

* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.

Professional
$75 /User/Month

$75 per User per Month** billed Yearly

Complete service CRM for teams of any size

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)

Enterprise
$150 /User/Month

$150 per User per Month** billed Yearly

Customizable CRM for comprehensive service

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)
  • Web Services API
Unlimited
$300 /User/Month

$300 per User per Month** billed Yearly

Unlimited CRM power

Features

  • Case Management
  • Service Console App(s)
  • Knowledge
  • Service Contracts and Entitlements
  • Telephony Integration (CTI)
  • Web Services API
  • 24/7 Support
View Price Page
Free
Free

Features

  • 3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24x5 Email Support
Standard
$20 /User/Month

Features

  • Includes features of Free plan, plus
  • Social & Community Channels
  • Product-based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self-service
  • 24x5 Phone Support
  • Add-On ($6 per Light Agent per Month)
Professional
$35 /User/Month

Features

  • Includes features of Standard plan, plus
  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24x5 Chat Support
  • Add-On ($6 per Light Agent per Month)
Enterprise
$50 /User/Month

Features

  • Includes features of Professional plan, plus
  • Live Chat
  • Zia - Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ($6 per Light Agent per Month)
View Price Page

SCREENSHOTS

Freshdesk Screenshots
View 5 screenshot(s)
Wowdesk Screenshots
View 5 screenshot(s)
Salesforce Service Cloud Screenshots
View 0 screenshot(s)
Zoho Desk Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule
    NA
  • Hubspot Marketing Hub
  • Sage CRM
  • Sage Intacct
  • BigCommerce
  • CustomerGauge
  • Volusion
  • Ecwid
  • Insightly
  • Tipalti
  • Kissmetrics
  • Base
  • Bullhorn ATS & CRM
  • Maximizer CRM
  • Weebly
  • Microsoft Dynamics GP
  • iContact
  • Wrike
  • Quickbooks
  • ConnectWise Sell
  • Allbound PRM
  • Freshbooks
  • Plaid
  • Autopilot
  • Act-On
  • Freshdesk
  • SugarCRM Survey Rocket
  • NetSuite
  • Campaign Monitor
  • Help Scout
  • MailChimp
  • Constant Contact
  • Freshservice
  • Close
  • Zoho CRM
  • HubSpot CRM
  • WooCommerce
  • Mailjet
  • Microsoft Dynamics 365 for Sales
  • Oracle Eloqua
  • Pipedrive
  • Shopify
  • Sage 200cloud
  • Jira
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books

ALTERNATIVES

Top alternatives to Freshdesk

Intercom
Intercom
Freshchat
Freshchat
HubSpot CRM
HubSpot CRM
Jira
Jira
Salesforce
Salesforce

Top alternatives to Wowdesk

SysAid
SysAid
LiveAgent
LiveAgent
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Zoho Desk
TeamSupport
TeamSupport
osTicket
osTicket