Freshdesk vs Jira Service Desk Comparison

Remove All ADD PRODUCT Freshdesk Jira Service Desk	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Help Desk Software (2492 Ratings)	Remove Jira Service Desk Service Desk Software (1267 Ratings)
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ADD PRODUCT	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Help Desk Software (2492 Ratings)	Remove Jira Service Desk Service Desk Software (1267 Ratings)
Start Free Trial	Visit Website

Overview

Summary

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Bruno, California / +1 (866) 832-3090

Sydney, Australia / +61 2 9262 1443

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page	Free Free Features User limits : Up to 3 agents Customer limit : Unlimited Service request management Incident management Change management Problem management Asset management Configurable workflows Self-service portal Knowledge base Queues Email and embeddable widget support SLA management Reporting & analytics Automation Global and multi-project automation 100 executions per month Multi-language support Apps and integrations Storage : 2 GB file storage Support : Community Support Standard $20 /User/Month Features User limits : Up to 5,000 agents Includes features of Free plan, plus Global and multi-project automation : 500 executions per month Audit logs Storage : 250 GB file storage Support : Local Business Hours Premium $40 /User/Month Features Includes features of Standard plan, plus Global and multi-project automation : 1,000 executions per user per month (combined) Admin insights IP allowlisting (Beta) Sandbox (coming soon) 99.9% uptime SLA Storage : Unlimited Storage Support : 24/7 Premium Support Server (Self-managed) $10 Others For 3 Agents Features Complete control of your environment A single server deployment Perpetual license + free year of maintenance Based upon the Number of Agents, the pricing plan varies. Data Center (Self-managed) $13200 /Year For 50 Agents Features Complete control of your environment Active-active clustering for high availability Annual term license + maintenance Atlassian-supported disaster recovery Based upon the Number of Agents, the pricing plan varies. View Price Page

Compare Freshdesk vs Jira Service Desk

Freshdesk

Jira Service Desk

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES