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Home/Help Desk Software/Freshdesk vs FreshchatUpdated on: April 19, 2024

Compare Freshdesk vs Freshchat

Remove All ADD PRODUCT Freshdesk Freshchat Zendesk Support	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Help Desk Software (2492 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshchat Live Chat Software (826 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)
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ADD PRODUCT	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Help Desk Software (2492 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshchat Live Chat Software (826 Ratings)	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)
ADD PRODUCT	Start Free Trial	Start Free Trial	Start Free Trial

Overview

Summary

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Bruno, California / +1 (866) 832-3090

San Mateo, CA / +1 650 513 0514

San Francisco, California - 94103 / +1 415-418-7506

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page	Free (Messaging) Free Up to 100 agents For getting started Features Chatbots (Freddy) Chatbot Analytics (Freddy) Inbox Views Topics Groups Conversation Labels Bulk Actions User Properties Mobile SDK WordPress Freshdesk integration Shopify 10K MUV/account 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Growth (Messaging) $18 /User/Month For fast growth Features Includes features of Free plan, plus Up to 2000 bot sessions/month (Free) Assignment Rules Priority Inbox Canned Responses Private Notes User Events & Timeline User Segmentation Business Hours (Global) Offline experience Basic Dashboard FAQs Conversations Overview Report Facebook Messenger Files Marketplace (App Store) 100K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Pro (Messaging) $47 /User/Month For high performance Features Includes features of Growth plan, plus Up to 3000 bot sessions/month (Free) WhatsApp Business (Popular) Apple Messages for Business Auto-resolve IntelliAssign Business Hours (by Groups) Co-Browsing Live Translate Advanced Dashboard Advanced Automations (Popular) Team Performance Report Agent Availability Report Roles and Permissions CSAT Survey and Report Conversation APIs 200K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Enterprise (Messaging) $83 /User/Month For enterprise-grade support Features Includes features of Pro plan, plus Up to 5000 bot sessions/month (Free) Allowed IPs Allowed Domains User Authentication(JWT) 400K MUV/agent 24 x 5 email support included with all plans 24 x 5 chat support included with all paid plans Additional bot sessions: $75 for 1000 bot sessions/month Growth Omnichannel $35 /User/Month For fast growth Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 2000 bot sessions / month (Free) (Freddy) Up to 2000 incoming minutes/month (Free) Email, Social, Messaging, Telephony channels Knowledge Base Chatbot Builder Chatbot Analytics Topics Contact Management Custom Inbox Views SLA and Business Hours Marketplace Apps Automations Data Center Location Ticket, Conversation, and Call Reports Basic Omnichannel Dashboard SMS Additional bot sessions: $75 for 1000 bot sessions/month Pro Omnichannel $71 /User/Month For high performance Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 3000 bot sessions/month (Free) (Freddy) Up to 3000 incoming minutes/month (Free) Custom SLA and Business Hours Custom Roles and Permissions Custom Reporting and Dashboards WhatsApp Business Apple Messages for Business Team Performance Report Advanced Automations Multilingual Support Multi product (up to 5) Extendable API limits Collaborators (up to 5000) Knowledge Base Versioning Holiday Routing Agent Availability Report Advanced Call Management CSAT Survey & Report Custom Apps Additional bot sessions: $75 for 1000 bot sessions/month Enterprise Omnichannel $119 /User/Month For enterprise-grade support Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more... Features Up to 5000 bot sessions/month (Free) (Freddy) Up to 5000 incoming minutes/month (Free) IP Range Restriction Sandbox Agent Assist Bot (Freddy) Email Bot (Freddy) Auto-triage (Freddy) Canned Responses Suggester (Freddy) Solutions Suggester (Freddy) Allowed IPs Audit Log KB Approval Workflow Collaborators (up to 5000) Agent Shifts Thank you Detector Social Signals User Authentication (JWT) RPA Connectors Omnichannel Routing Voicebot (Beta) Speech-enabled IVR (Freddy) Abandoned Call Metrics Service Level Monitoring Additional bot sessions: $75 for 1000 bot sessions/month View Price Page	Suite Team $69 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Suite Growth $115 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Suite Professional $149 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Suite Enterprise Custom Features: Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Eligible for Advanced Data Privacy and Protection add-on Sandbox AI-powered Content Cues Content blocks Custom agent roles Dynamic, Contextual workspaces Suite Enterprise Plus Custom A comprehensive solution that meets all enterprise needs. Features Optimize support and fine-tune change management with our most robust sandbox Scale your business with our highest API rate limits Protect your operations with enhanced disaster recovery View Price Page

SCREENSHOTS

Freshdesk Screenshots

View 5 screenshot(s)

Freshchat Screenshots

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Zendesk Support Screenshots

Freshdesk Screenshots

Tickets

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Partial Search

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Time Zone

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All Products

Freshdesk Screenshots

Salesforce Integration

Freshchat Screenshots

Freshchat Analytics screenshot

Freshchat Screenshots

Freshchat Bot Builder screenshot

Freshchat Screenshots

Freshchat Campaigns screenshot

Freshchat Screenshots

Freshchat Inbox screenshot

Freshchat Screenshots

Freshchat Integrations screenshot

INTEGRATIONS

Knowlarity
Olark
Freshchat
Userlike
Dropbox Business
Microsoft Teams
Slack
MailChimp
Nimble
HelpOnClick
Zoho CRM
Harvest
iContact
SnapEngage
Salesforce
Shopify
Capsule

NA

ALTERNATIVES

Top alternatives to Freshdesk

Top alternatives to Freshchat

Freshdesk Contact Center (Formerly Freshcaller)

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