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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk logo
Help Desk Software

4.5 2,769 user ratings

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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

EngageBay logo
Get Expert Help
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Desk logo

Zoho Desk

Help Desk Software

4.5 2,775 user ratings

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Sponsored
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Enterprise Wiki Software

4.4 351 user ratings

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Overview

Description A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more Engagebay is software for growing businesses to streamline their marketing, sales, and services under one roof. It offers powerful email marketing which lets businesses create fully customizable email marketing communications to send to their target audience. With the use of the software, one can fully automate routine and manual tasks to increase efficiency and nurture their audience in the right way. It also includes a CRM and sales dashboard that helps to organize all potential contacts, track deals, and the sales pipeline without having to use another tool for the same. A helpdesk is also offered as a package, using which customers can reach out to the businesses and get their queries resolved. All of this is provided without compromising on quality for any single tool. Another way to look at it would be to consider it as a cheaper alternative to Hubspot for small- and medium-sized businesses. Read more It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $11.95. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $7.00.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    92%
  • Momentum
    69%
  • Popularity
    92%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    87%
  • Momentum
    78%
  • Popularity
    90%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    89%
  • Momentum
    70%
  • Popularity
    92%
SaaSworthy Awards # 1 Most Worthy # 1 Most Popular # 8 Fastest Growing # 6 Most Popular # 3 Most Worthy # 10 Fastest Growing
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 2,769 user ratings
4.8/5 739 user ratings
4.5/5 2,775 user ratings
4.4/5 351 user ratings
Rating Distribution
  • Excellent

    63%
  • Very Good

    28.4%
  • Average

    3.7%
  • Poor

    1.2%
  • Terrible

    3.6%
  • Excellent

    82.9%
  • Very Good

    14.7%
  • Average

    1.2%
  • Poor

    0.1%
  • Terrible

    0.9%
  • Excellent

    62.4%
  • Very Good

    31%
  • Average

    5.7%
  • Poor

    0.2%
  • Terrible

    0.8%
  • Excellent

    54.4%
  • Very Good

    36.2%
  • Average

    8%
  • Poor

    0.9%
  • Terrible

    0.6%
User Sentiments

    User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support

    Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System

    Exceptional Customer Support, Affordable Pricing, Ease of Use, Comprehensive Marketing Features

    Limited Landing Page Templates, Occasional Technical Issues/Bugs, Lack of Extensive Documentation, Limited Native Integrations

    Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System

    Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response

    Intuitive Interface, Flexible Ticketing System, Centralized Platform, Extensive Integrations

    Mobile App Functionality, Limited Reporting Capabilities, Occasional Technical Errors, Complex Ticket Management for Technicians

Review Summary

Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness.

Overall, users praise EngageBay for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to manage multiple aspects of their marketing and sales processes from a single platform. Many users also highlight the affordability and value for money that EngageBay offers. However, some users have expressed concerns about the occasional bugs and glitches, as well as the need for improved customer support responsiveness. Additionally, some users have suggested the need for more in-depth analytics and reporting capabilities.

Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction.

Users praise ManageEngine ServiceDesk Plus for its ease of use, comprehensive features, and excellent customer support. They appreciate its user-friendly interface, customizable workflows, and robust reporting capabilities. Many reviewers highlight its ability to streamline IT service management processes, improve technician productivity, and enhance overall IT service delivery. They also commend its mobile app and integration options, which provide flexibility and convenience. Moreover, users value the prompt and helpful support they receive from the ManageEngine team. They recommend ManageEngine ServiceDesk Plus as a reliable and efficient IT service management solution for businesses of all sizes.

  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $11.95. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $7.00.
  • Free Trial Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Free

Growth $15.00 $18.00 per user / month

Pro $49.00 $59.00 per user / month

Enterprise $79.00 $95.00 per user / month

All-in-One Free Free

All-in-One Basic $13.79 $14.99 per user / month

All-in-one Growth $45.99 $49.99 per user / month

All-in-One Pro $91.99 $99.99 per user / month

Marketing Free Free

Marketing Basic $11.95 $12.99 per user / month

Marketing Growth $45.99 $49.99 per user / month

Marketing Pro $73.59 $79.99 per user / month

CRM & Sales Bay Free Free

CRM & Sales Bay Basic $11.95 $12.99 per user / month

CRM & Sales Bay Growth $45.99 $49.99 per user / month

CRM & Sales Bay Pro $73.59 $79.99 per user / month

Service Bay Free

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Zoho Desk Express $7.00 $9.00 per user / month

Service desk plus Custom

 
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Screenshots & Videos

Screenshots Tickets
+ 4 More
Deals
+ 7 More
Conversation
+ 2 More
ManageEngine ServiceDesk Plus Demo - Live dashboards
+ 15 More
Videos Video Thumbnail
+ 2 More
Video Thumbnail
+ 4 More
Video Thumbnail
+ 3 More
Video Thumbnail
+ 3 More

Vendor information

Company Details Located in: San Bruno, California Founded in: 2010 Located in: Mountain House, California Founded in: 2018 Located in: Pleasanton, California - 94588 Located in: Pleasanton, CA
Contact Details

+1 (866) 832-3090

https://www.freshworks.com/freshdesk/

+1 877-509-3570

https://www.engagebay.com/

+1 888-900-9646

https://www.zoho.com/desk/

+1 (888) 900-9646

https://www.manageengine.com/products/service-desk/

Social Media Handles

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